Senior Case Manager - Community Programs

Posted by
Safe Horizon
Staten Island, NY
Published 24 days ago


The Senior Case Manager provides direct and indirect supportive counseling and case management assistance either in-person or telephonically, to victims of crime and abuse, specializing  working with all survivors of intimate partner and family violence, rape/sexual assault, families of homicide, and community violence thru a trauma and anti-racist lens.      


Essential Job Functions:

  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
  • Conducts client centered safety assessment and risk management planning.  
  • Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client
  • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance.
  • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs.
  • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy.
  • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills.
  • Maintains thorough and accurate case records and statistics in web-based case management system.
  • Collects client data, tests new interventions and tracks outcome.
  • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars.
  • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics.
  • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients.
  • Various other duties to be determined by supervisor.


Interacts with: 

  • Safe Horizon staff
  • District Attorney’s Office
  • NYPD
  • Office of Victim Services
  • ACS
  • NYCHA and Section 8 staff
  • Other social service providers


Knowledge and Skills:


  • Must be sensitive towards and understanding of victimization.
  • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse.
  • Must be willing to participate in a learning community.
  • Must be organized, detail oriented and solution focused.
  • Must demonstrate the ability to work independently and be resourceful.
  • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better).
  • Must be a team player.
  • Possess strong communication and organizational skills.
  • Excellent interpersonal skills.
  • Able to work under pressure in a calm and reassuring manner.



  • A Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred. 



  • At least one year of prior direct service experience in a social service setting is required.   
  • Experience working with survivors of intimate partner and family violence and other victims of crime preferred.
  • Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred.



If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment 

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply 


New Requirement

Effective August 16, 2021, as a private contractor of The City of New York all Safe Horizon employees, interns and volunteers must provide proof of COVID-19 vaccination or weekly COVID-19 testing unless they have been granted a reasonable accommodation for religious or medical reasons. Please visit the Executive Order 75 for details.

Please follow this link to view complete EEO Law and complaint filing information:


The Senior Case Manager provides direct and indirect supportive counseling and case management assistance either in-person or telephonically, to victims of crime and abuse, specializing  working with all survivors of intimate…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required


Temporarily Remote
Work must be performed in or near Staten Island, NY
Associated Location
Staten Island, NY, USA

How to Apply

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