Case Manager - Rapid Rehousing Program

Posted by

Montgomery County Coalition for the Homeless

Published 6 days ago

General Description: Provides a variety of field activities in the rapid re-housing program for single individuals; the case manager performs direct client services and completes documentation.

Work involves orienting all eligible participants to the program and providing housing search and supportive services to promote participants self-sufficiency, integration into the community, and permanency in housing; performing administrative tasks involved in the review and maintenance of a caseload of program participants. The principal duties are performed both in a general office environment and in the field and community where program participants reside.

Essential Duties and Responsibilities:

  • Assess housing barriers of individuals experiencing homelessness to determine housing and service needs.
  • Develop a housing procurement, financial, and self-sufficiency case management plan with clients. This shall include intake interview to determine client’s needs, goals, and eligibility.
  • Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
  • Assist participants in locating and securing housing of their choice.
  • Assist participants in securing and maintaining employment, this includes working with an outside contractor who provides dedicated employment services
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors and creditors).
  • Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
  • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
  • Assist in development of and encourage adherence to a personal budget through pro-active housing and budget counseling sessions; provide budget counseling and education to assist clients in establishing payments plans for bills and past debts and to assist clients in obtaining and maintaining their housing.
  • Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
  • Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
  • Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
  • Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
  • Maintain accurate daily logs records, monthly outcome reports, and files for each client.
  • Transport clients as deemed necessary. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies.
  • Collect and report program data, including but not limited to the Homeless Management Information System (HMIS).
  • Complete all appropriate monthly and annual report forms.
  • Maintain a complete working file providing activity documentation and copies of all corresponding paperwork, both in a paper file and electric filing.
  • Assume other responsibilities as assigned.

Required Qualifications:

  • Requires knowledge and belief in “Housing First” philosophy and strategies.
  • Minimum Education Requirements: Bachelor’s Degree in human services preferred or a minimum of a two years degree in Human related services and three years related experience.
  • Excellent communication skills, particularly listening, mediation, and writing skills.
  • Possess strong organizational skills with ability to meet a demanding workload.
  • Detail oriented to complete requirements of files and contract compliance.
  • Creative thinker/adaptive personality.
  • Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management.
  • Strong record keeping, budgeting, and mathematical skills; ability to produce required reports to federal, state. and local government agencies and funding sources.
  • Demonstrated knowledge of community resources, social service agencies, and ability to maintain good landlord relationships
  • Fluency in the English language is required. Spanish speaking ability is an added asset but is not required.
  • Experience with computer and knowledge of Microsoft Office.
  • Valid driver’s license, car, and good driving record
  • Sensitivity to cultural and socioeconomic characteristics of population served.
  • A commitment to empowering others to solve their own problems.
  • A conviction about the capacity of people to grow and change.
  • The ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
  • The ability to work collaboratively with other personnel and/or service providers or professionals.
  • The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.

General Description: Provides a variety of field activities in the rapid re-housing program for single individuals; the case manager performs direct client services and completes documentation.

Work involves orienting all eligible…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional


405 East Gude Drive, Rockville, MD 20850

How to Apply

Please apply at

Please apply at

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