Reporting to the Chief Administrative Officer, the Database Administrator works closely with department managers and directors to define database requirements; customize and support the implementation of the client management software (i.e. Salesforce) for the organization. The Database Administrator is responsible for data collection, data analysis, data quality management, build and curate reports and dashboards; maintain availability and performance of the system; ensure data accuracy and integrity; research, train users, advise on, and operational support of the organizational portfolio of databases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Build, implement, maintain and grow the organizational database of high availability and quality.
- Support program staff with use of client management software (i.e. Salesforce) and other data collection tools and train staff as needed.
- Responsible for maintaining system and functional areas of database, including basic configuration tasks.
- Maintain salesforce.com user roles, security, profiles, workflow rules, etc.
- Develop and maintain system analytics through custom reports and dashboards that meet organizational needs for reporting and performance management.
- Design, documentation, testing, and modification of Salesforce in relation to THT programs.
- Identify and analyze operational challenges across departments and continually assess, improve, and implement process improvements.
- Support the collection and entry of program and organization data as required by funder.
- Maintain the integrity and performance of the company databases.
- Input data and routinely identify and follow up on data integrity, quality assurance and compliance with strict privacy, security and data sharing protocols.
- Monitor progress towards programmatic and contractual goals using reports and data analysis.
- Develop tracking system for outcomes.
- Liaise with database and technological consultants as needed.
- Effectively develop systems to ensure that client flow, service delivery, and data management are integrated.
- Other related duties as required or assigned.
EXPERIENCE AND TRAINING
- Bachelor’s degree or a combination of education and relevant experience.
- Experience with Salesforce-certified and/or expertise with the Salesforce NPSP preferred.
- Experience in project management, preferably with systems implementation.
- Experience drawing together diverse stakeholders to achieve organizational goals.
- Solid understanding of database systems and tools.
- Knowledge of human health and social services metrics used to evaluate success.
- At least one to three years of professional experience.
- Knowledge of services and programs available to Santa Clara County’s underserved population preferred.
MINIMUM KNOWLEDGE AND ABILITY:
- Proficient knowledge and demonstrated experience using database management software.
- Problem solving skills and ability to think algorithmically.
- Excellent analytical and quantitative skills necessary to monitor the database performance and evaluate complex information coming from a variety of sources.
- Strong written and verbal communication skills.
- Ability to work in a team oriented environment and must communicate effectively with all levels of management, developers, and other team members.
- Accurate and precise attention to detail and understanding of complex system.
- Problem solving skills to address and troubleshoot and resolve problems effectively and in a timely manner.
- Ability to create, modify, and manage custom reports.
- Strong organizational skills must be able to manage multiple priorities, maintain confidentiality, and operate with professionalism.
- Ability to work independently, exercise judgment and follow instructions.
- Able to maintain a high level of professional conduct.
- Professional office environment with little exposure to excessive noise, dust, temperature, etc.
- Must be available to work some evenings and weekends.
- Must have automobile available for daily use, a valid California Driver’s license and car insurance as required by the State of California.
- Must be willing to travel locally and out of town as The Health Trust’s business requires.
- Ability to pass employment screening.
Reports to the Chief Administrative Officer of The Health Trust.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as our exhaustive statement of duties, responsibilities, or requirements.
The Health Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.