Child Welfare Project Specialist, Program Evaluation And Planning

Job Type

Full Time




305 7th Avenue
New York
New York
United States


Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Are you looking to make a difference in a child’s life? Do you love helping people reach their full potential? Do you want to feel good about the job you are doing? If you answered yes to all these questions then we want you to join our team! We are looking for a dynamic and compassionate Child Welfare Project Specialist. Operating within the Strategy, Evaluation and Learning Division, the Program Evaluation and Planning (PEP) team’s mission is to support program in learning from data to strengthen services. The Project Specialist supports child welfare programs in providing the most effective services possible by maintaining a high level of data quality and user account security to buttress continuous quality improvement cycles and the provision of data/research. In addition, the position will work with community-based programs and with analysts across the Strategy, Evaluation and Learning Division to perform and utilize case record reviews. This is an ideal position for someone who works or has worked in direct service and is motivated to improve program quality through the use of data and evaluation.



Location:      305 7th Avenue, New York, NY 10001

Hours:        35 Hours/Week; Exempt

Strategy 1: Provide program staff with access and ability to perform job functions in data systems

• Promptly add and modify staff access to the child welfare system of record (Connections) and other data systems upon hire, job change, and exit

• Develop and improve upon systems and processes to proactively maintain accurate user accounts

• Become a resource for staff on the use of Connections and updates to the system

Strategy 2: Support the case record review process to ensure it runs smoothly

• Coordinate schedules and logistics

• Partner with Program Analysts across the department to conduct, analyze, and apply case record reviews

Strategy 3: Ensure data are clean and usable

• Download existing reports from internal and external databases

• Check data for accuracy and clean data

• Learn and perform basic data analysis (descriptive statistics)

• Provide data in usable formats (e.g., sortable tables, accessible reports)

• Perform data entry for Participant Satisfaction Surveys and Case Record Review

• Provide technical assistance to program staff around data entry

Strategy 4: Be a conduit for collaboration and knowledge-sharing

• Learn about the various program areas and the work of each Program Analyst

• Research and disseminate best practices for quality improvement work


• Knack for and interest in data and logic

• A commitment to providing impactful services to our participants 

• Experience working in child welfare or social services strongly preferred

• Experience with Connections preferred

• Written, verbal, and visual communication skills

• Basic Excel skills 

• Enthusiasm for collaboration and participatory research; friendly and responsive

• Organization and time management skills, ability to keep track of multiple task sequences at once, and manage competing priorities (with supervisor’s support)

• Creativity and bold leadership are valued; must be accompanied by a commitment to completing mundane tasks

General Requirements:

All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality assurance activities and a willingness and ability to work within a culturally diverse environment.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. 

Professional Level

None specified

Minimum Education Required

No requirement