Pier 86, W 46th St & 12th Ave
GROUP PROGRAMS ASSOCIATE (Part-Time $13.50 p/h)
The Intrepid Sea, Air & Space Museum is a non-profit, educational institution featuring the legendary aircraft carrier Intrepid, the space shuttle Enterprise, the world’s fastest jets and a guided missile submarine. Opened in 1982, the Museum, anchored aboard the former USS Intrepid, a National Historic Landmark, has welcomed more than 2 million visitors since 2012. The Mission of the Intrepid Museum is to promote the awareness and understanding of history, science and service through its collections, exhibitions and programming, in order to honor our heroes, educate the public and inspire our youth.
The Intrepid Museum is currently seeking a Group Programs Associate (Part-time) to provide provides customer service and administrative assistance at the Group Sales entry in the Welcome Center. The Group Programs Associate also implements Group Sales programming as needed. The Group Programs Associate provides a high level of customer service through comprehensive product knowledge and efficient guest relations.
Responsibilities include but are not limited to:
- Welcome Center Coordination
- Operates the Group Sales Welcome Center desk during busy entry times and collaborates with the Group Programs Manager and Education Projects Manager to ensure it is fully staffed every day.
- Prints tickets for all incoming Group Sales groups and prepares their welcome materials.
- Updates signage in the Welcome Center pertaining to Group Sales entry.
- Ensures the Group Sales entry area is clean and organized presenting the Museum in the best possible first impression.
- Coordinates with Museum Services and Protective Services to ensure staff is placed in key areas based upon the group entry volume each day.
- Manages the daily assignment of “meeting areas” on the pier for arriving groups.
- Attends the morning meeting for Museum Services (or designates someone to attend in your absence) to ensure coordination of Group Sales entry.
- Assists with the completion of production notes for events and attend weekly staff meetings.
- Maintains and reports the daily report of sales results for all internal programs.
- Updates database and e-blast lists and acts as support for group sales office.
- Prepares mailings and other materials as needed for the Group Sales staff.
- Act as support staff for any and all group sales programs and program leaders.
- Preps materials for Group Sales programs such as (but not limited to): birthday parties, Operation Slumber, Scout Days, Scavenger Hunts, Performances, etc.
- Maintain office supplies for the Group Sales office and the Group Sales Welcome Center Entry area.
- Performs other Group Sales department duties as required.
Group Programs Associate
- Greets and escorts group sales visitors including school and camp groups, performing groups, senior groups, tour groups and birthday party guests providing orientation and reiterating museum rules and regulations.
- Assists performance groups with set-up logistics.
- Participates in Operation Slumber, our sleep over program, by assisting with check in, tours, food service and at times sleeping over to aid with visitor needs;
- Answers guest’s complaints & inquiries; offers solutions or direction to manager.
- Operates ticketing system and computes bill (and/or balance due for advanced sales) and ticket printing on paid orders
- Deliver daily group tickets to box office at start of each day.
- Sets up and organizes assigned areas & Group Sales storage room as needed.
- At times will act as point person for birthday parties. This will include but is not limited to coordinating, collecting fees, acting as liaison between parents and vendors.
Qualified candidates will have a High school diploma or general education degree (GED) and/or 6 months or more of related customer service experience; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos and to effectively present information in one-on-one and small group situations to customers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and percent. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work weekends (required), holidays, and other evenings/nights as necessary. We offer a competitive salary.
We offer a competitive salary and the opportunity to be a part of a very rewarding time in the Museum’s history!
Minimum Education Required
How To Apply
For consideration e-mail resume with salary requirements to: firstname.lastname@example.org.
Be sure to include the title of the position you are interested in.
NO PHONE CALLS. Only those candidates selected for an interview will be contacted.
The Intrepid Sea, Air & Space Museum is an equal opportunity employer.