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Seasonal Guest Services and Retail Associate - Ipswich, MA

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Published 19 days ago

The Opportunity.

Do you love helping people and seeing visitors leave with a smile on their face? Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?   

If so, we want you to join our dedicated and lively team of Guest Services and Retail Associates! Members of our guest services team are cheerful, professional, and knowledgeable and make our guests feel welcome, valued and important.  Every day is different but our associates continually provide exemplary customer service.  

Our seasonal visitor experience staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.  

 

In This Role You Will:

  • Welcome and orient visitors upon arrival while providing information about the property and the programs available each day  
  • Establish a positive visitor experience and provide excellent customer service  
  • Promote the mission of The Trustees and our work; encouraging guests to join us as members in preserving special places across the state of Massachusetts  
  • Assist visitors and answer questions cheerfully throughout the day 
  • Conduct pre-opening setup at to assure that everything is ready when the first visitor arrives  
  • Close and secure the Great House operations at the end of the day 
  • Provide ongoing merchandise inventory control 
  • Reconcile cash register and credit card machines  
  • Arrange and sell museum and estate merchandise 
  • Sell and track all daily admissions at the site 
  • Make visitors aware of the menu of tour options, rates, etc. 
  • Advise the Cultural Site Administrator of any problems, maintenance needs, or supply shortages as necessary 
  • Stock and assemble membership packets and report supply shortages to the Guest Services Coordinator 
  • Participate in regular trainings and team meetings that provide professional skill development, update staff on current developments at The Trustees of Reservations, and inform staff of both interpretive philosophy and interpretive techniques that improve visitor experiences on site 


The Opportunity.

Do you love helping people and seeing visitors leave with a smile on their face? Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?   

If so, we want you to join our dedicated and lively team of…

Details at a Glance

  • Time Commitment
    Part Time Schedule
  • Job Type
    Temporary
  • Start Date
    May 31, 2021
  • Application Deadline
    May 31, 2021

Benefits

About The Trustees 

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about are going fast, and the forces undermining them, including climate change, are moving faster. Our passion is to protect and share with everyone the irreplaceable natural and cultural treasures under our care. We are funded and supported entirely by our visitors, supporters, volunteers, and more than 60,000 member households. 

 

The Trustees has been featured in the Top 100 Women-Led Organizations in Massachusetts for six consecutive years. 

 

In addition to being an Equal Opportunity Employer, The Trustees aims to create a thriving, inclusive workplace that values each member of its team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission. 

 

The Trustees is a signer of the Boston Women’s Workforce Council and a Member of the Boston College Center for Work and Family. 

 

We kindly request that you do not call to inquire about the status of your application. Those candidates chosen for interviews will be contacted. 

About The Trustees 

The Trustees is one of Massachusetts’ largest non-profits and the nation’s first conservation and preservation organization. Today, the places we care about…

Level of Language Proficiency

Education and Experience:         

  • Have a customer service, retail and/or museum background
  • Have a college education (preferred but not required)

 

Skills/Qualifications:

  • Professional and team-oriented 
  • Respectful of all visitors and able to provide exceptional customer service 
  • Detail oriented and able to carefully track revenue and visitation numbers 
  • Comfortable and proficient with point of sale systems 
  • Reliable and committed to the position, the site team, and the mission of The Trustees of Reservations  
  • Able to multi-task and handle larger crowds 
  • Have a retail or customer service background 
  • Able to work outside for extended periods of time when outdoor admissions station is in operation (typically weekends) 
  • Available 2-3 days a week, Monday - Sunday 

 

Other:                                       

  • Expect to work 2–3 days including some weekend days.  Castle Hill is open to the public for tours on weekends May-June and November-December, and six days a week late June – October. 
  • Reports to the Castle Hill Cultural Site Administrator.

 

Working Conditions:

  • Able to climb stairs and stand for periods of time
  • Comfortable with variable outdoor weather conditions 
  • Ability to lift 30 pounds required

 

Please Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Education and Experience:         

  • Have a customer service, retail and/or museum background
  • Have a college education (preferred but not required)

 

Skills/Qualifications:

  • Professional and…

Location

On-site
Ipswich, MA, USA

How to Apply

Please apply online via The Trustees website linked here.

Please apply online via The Trustees website linked here.

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