Nonprofit

Resident Services Trainer

On-site
Work must be performed in or near Portland, OR
New
|
Published 23 days ago

Details at a Glance

Job Type
Full Time
Start Date
July 8, 2024
Application Deadline
June 17, 2024
Education
High School Diploma Required
Experience Level
Mid-level/Managerial
Salary
USD $60,000 - $65,000 / year
opportunity for bilingual pay differential

Description

Duration: Permanent, Full-Time Position

Reports To: Director of Resident Services

Salary Range: $60,000-65,000, opportunity for bilingual pay differential

Benefits: Medical, Vision & Dental Insurance, Employer Matched 403(b) Pension Paid Time Off (sick/vacation), Personal Holidays, Long Term Disability 

Innovative Housing, Inc. (IHI) is a nonprofit affordable housing provider serving the Portland metro region and beyond since 1984.  We provide affordable homes and support services to over 1,000 households in the Portland area each year.  We are a small, efficient team of individuals working to advance IHI’s mission with equity and anti-racism as a part of our core values.  IHI’s residents represent many different communities and lived experiences and we strive to have our staff reflect this diversity.  People of color are strongly encouraged to apply for this position. Please read more about us at: www.innovativehousinginc.com.


POSITION DESCRIPTION

IHI is looking for a dedicated professional to help hire, onboard, train, and support its Resident Services Team.  Our portfolio includes workforce housing, family housing, and low-barrier housing for adults with special needs. This position reports directly to the Director of Resident Services and will work closely with each RS Team member.

 Job duties include:

  • Supporting an expert team of Resident Service Coordinators, individually and collectively, using an anti-racist, trauma informed lens.
  • Onboarding/training new RS team members, facilitating ongoing skill building through internal and external trainings, and coordinating professional development opportunities.
  • Understanding each of IHI’s affordable communities and providing tailored/targeted support to Service Coordinators to ensure successful interaction with and outcomes for residents.
  • Helping Resident Service Coordinators develop programs and equitably deliver culturally responsive services that are resident centered, driven, and informed.
  • Providing technical support to RS Team members around the RS database system, expense reports, newsletters, site plans, etc.
  • Assisting with developing and maintaining service partner relationships.
  • Helping coordinate/maintain shared RS resources.
  • Assisting with community meetings, community events, new initiatives, and Placekeeping projects.


QUALIFICATIONS

  • Knowledge of basic clinical practices including Trauma Informed Care
  • Strong communication skills, both verbal and written
  • Local social service experience working with diverse, low-income and high-risk populations
  • Proficiency with Microsoft Office Suite and competency in Excel
  • Demonstrated ability to work with teams, solve problems, and achieve targeted outcomes
  • Ability to interact professionally with co-workers, clients, outside agencies and other stakeholders
  • Excellent organizational skills, attention to detail, and accuracy
  • Valid driver’s license and personal vehicle
  • Commitment to IHI’s mission and work – please visit www.innovativehousinginc.com for more information

Duration: Permanent, Full-Time Position

Reports To: Director of Resident Services

Salary Range: $60,000-65,000, opportunity for bilingual pay differential

Benefits: Medical, Vision & Dental Insurance, Employer Matched 403(b) Pension…

Benefits

Medical, Vision & Dental Insurance, Employer Matched 403(b) Pension Paid Time Off (sick/vacation), Personal Holidays, Long Term Disability.

Medical, Vision & Dental Insurance, Employer Matched 403(b) Pension Paid Time Off (sick/vacation), Personal Holidays, Long Term Disability.

Location

On-site
219 NW 2nd Ave, Portland, OR 97209, United States

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