Technology Support Specialist


Job Type

Full Time

Published:

04/06/2018

Address

Brooklyn
New York
United States

Description

POSITION SUMMARY:

Under moderate day-to-day supervision, with a moderate degree of independent judgment and discretion, provides hardware, software, networking, and server support as required by the Technology Desk.

POSITION RESPONSIBILITIES:

·        Provide level one and two technical support for Mac and PC computers, peripherals and associated equipment.

·        Identify problematic trends and develop pro-active solutions in collaboration with developers and system administrators.

·        Assist with the deployment and maintenance of computers and computing devices.

·        Assist the Technology Services staff with daily operations, call tracking, and other duties, when necessary.

·        Display excellent customer service skills while handling issues via phone, remotely, or on-site.

·        Repair and/or replace under-warranty Mac and PC hardware.

·        Respond, update and close all service requests assigned by the Service Desk.

·        Perform all other related duties as required.

QUALIFICATIONS:

Education: HS Diploma/GED required, BA preferred.

Experience: Two years technology experience with Mac and Windows. PC virtualization and networking knowledge is a plus.

Knowledge and Skills:

·        Advanced knowledge of Windows 7 and 10, Mac OS X, Active Directory, virus removal, and hardware replacement.

TO APPLY:

Please submit your cover letter, resume, and the names and contact information for three professional references.

PRATT INSTITUTE IS AN EQUAL OPPORTUNITY EMPLOYER AND RECOGNIZES AND VALUES THE BENEFITS OF A DIVERSE WORKFORCE.


Apply Here: http://www.Click2Apply.net/3r8cj69cj8m5zj3w


PI101936615

 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


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