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Peer Counselor

Posted by

Mental Health Association of San Francisco


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Published 28 days ago

March 15, 2021
March 12, 2021
$26/hour

OVERVIEW OF PROGRAM & POSITION:

The Wellness Support program and Alternatives to Incarceration project provide access to resources for mental health, housing, substance abuse, and other key community support services in San Francisco with an overall goal of reducing and mitigating mental health crises, hospitalizations, and incarceration. These programs connect San Francisco residents to peer support and counseling from trained individuals with lived experience of mental health conditions and recovery.

The Peer Counselor position provides live support and resources to participants, family members, and other individuals experiencing distress in San Francisco via 1:1 face-to-face, group support, phone, chat, text, and web-based technology.

The Peer Counselor additionally offers emotional support and case management services to participants in our “Alternatives to Incarceration” project. This project is a collaboration with the San Francisco district attorney’s office.  The Peer Counselor will meet new participants in the San Francisco jail for project enrollment and support participants with ongoing service navigation and emotional support for immediate needs, leading to a warm handoff to ongoing services by community partners. 

RESPONSIBILITIES:

Top Three Responsibilities

1.    Provide wellness-focused peer-to-peer support in 1:1 settings and group support settings

2.    Provide peer counseling and case management to previously incarcerated individuals living with mental health challenges

3.    Serve as an advocate for program participants and a model for mental health recovery


Peer Support & Case Management

·      Use personal lived experience as a mental health consumer to engage with participants

·      Serve as a role model and self-disclose lived experience background to participants as appropriate, to establish trust and demonstrate the possibility of recovery

·      Provide information and assist participants with access to community services and resources

·      Communicate with physicians, psychiatrists, and therapists as well as other service providers as needed

·      Assist with crisis intervention, targeted case management, advocacy, service navigation, and other supports

·      Provide on-going follow-up contact to ensure participants are connected to appropriate supports and provide additional assistance when needed

·      Help ensure that services are sensitive to the cultural context and personal history of each participant and their support system; provide services in community-based settings

·      Ensure that participants and family members are involved to the greatest extent possible in decisions affecting services and treatment

·      Promote collaboration among support systems, mental health providers, healthcare providers, justice system personnel, school personnel, and other agencies

·      Provide group support, in-person and via Zoom, to program participants

·      Accompany and advocate for participants at their appointments providing emotional support

Record-Keeping, Training, & Participation

·      Attend supervision, staff meetings, and trainings

·      Maintain detailed records of services provided and ensure participant record confidentiality

·      Ensure records contain all data necessary in reporting to the State Department of Mental Health

·      Ensure records conform to Medi-Cal and HIPAA requirements and standards


The Peer Counselor also supports broader MHASF initiatives and be responsible for other duties as assigned. The above job responsibilities are meant to be representative, not a comprehensive job description, and are subject to change depending on the needs of the program and MHASF.

REQUIRED QUALIFICATIONS:

·      Personal lived experience of mental health challenges and a willingness to disclose to participants and during counselor trainings is a requirement for this peer position

·      Minimum 2 years of experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting

·      Behavioral health knowledge, including familiarity with psychiatric diagnoses, psychiatric symptoms and associated behavior, psychiatric medications, and substance use issues

·      Ability to respond effectively to conflicts and strong emotions; crisis support or call center background is very helpful for this role

·      Familiarity with community resources in San Francisco

·      Experience maintaining confidentiality of sensitive information & understanding of confidentiality practices

·      Familiarity with the mental health recovery movement, peer support model, & local resources

·      Proficiency in Microsoft Office Suite, use of tele-health platforms such as Zoom, and data entry

·      High level of organization and time management with an ability to focus and prioritize in stressful situations

·      Strong verbal and written communication skills, including the ability to write effective case notes

·      Highly collaborative work style and ability to work effectively within a team to identify and accomplish goals

·      Ability to problem-solve with little to no guidance and to exercise independent judgment under stress

·      Willingness to learn from others, take feedback, and make adjustments to communication and behavior

·      Experience taking initiative to self-educate about unfamiliar subjects or concepts

·      Affirmative and accepting approach toward people whose needs and experiences differ from your own

·      Commitment to upholding the mission and values of MHASF

OVERVIEW OF PROGRAM & POSITION:

The Wellness Support program and Alternatives to Incarceration project provide access to resources for mental health, housing, substance abuse, and other key community support services in San…

Details at a glance

  • Part Time Schedule
  • Professional

Benefits

· Kaiser HMO or Blue Shield PPO medical and Principal dental & vision (premiums 90% employer-paid); life & long-term disability coverage; plus an EAP (at no employee cost)

· Vacation, sick, and personal time accruals, and 11+ paid holidays annually

· Health and Dependent Care FSA, Commuter Check, and 403(b) options available

· Kaiser HMO or Blue Shield PPO medical and Principal dental & vision (premiums 90% employer-paid); life & long-term disability coverage; plus an EAP (at no employee cost…

Location

On-site
San Francisco, CA

How to Apply

We only consider applications through our online portal. Apply here:

https://mentalhealthsf.formstack.com/forms/peercounselor

We only consider applications through our online portal. Apply here:

https://mentalhealthsf.formstack.com/forms/peercounselor

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