Aging Services - Case Manager


Job Type

Full Time

Salary

Minimum: $37,440.00
Maximum: $41,600.00
Details: $18-$20/hr + Full medical/Dental/Life/Etc

Published:

04/12/2018

Start Date:

05/14/2018

Application Deadline:

05/13/2018

Address

7688 Southwest Capitol Highway
Portland
Oregon
97219
United States

Description

Who we are:

Neighborhood House is here for families facing hunger and homelessness, vulnerable seniors, and children who need help in school.


What we do:

Neighborhood House assists vulnerable people living in the greater Portland area. Our programs serve disadvantaged children needing help to be successful in school, families facing hunger and homelessness, and seniors needing support so they can remain living active and independent lives.

Neighborhood House's program participants represent a remarkably diverse mix of ethnicities and cultures. We believe an equitable workforce will strengthen and enrich our organization and strongly encourage all qualified persons to apply regardless of race, gender identity, sexual orientation, religion, or otherwise.


What we offer our employees:

Neighborhood House believes our employees are our best investment. Because of this, we provide an excellent full-time (30 hours and above) benefits package including a low-cost medical plan with no additional out-of-pocket expenses (really!) through our Nonstop Wellness broker, low-cost dental insurance, paid life insurance, paid long term disability insurance, 403B, FSA, and more. We also offer generous paid time off policy, 11 paid holidays a year, and a flexible working schedule for most positions. Finally, Neighborhood House eligible for credit in the Public Service Loan Forgiveness program.


Job Title: Aging Services - Case Manager

Department: Aging Services

Reports To: Program Manager

Pay: $18-$20/hr

Type: Full time non-exempt


POSITION SUMMARY

This position will be responsible for provision of case management services and information and assistance to older residents and adults with disabilities on the Westside of Portland; in accordance with Multnomah County Aging Disability and Veterans Services Division Case Management Standards.


ESSENTIAL DUTIES & RESPONSIBILITIES


Rotate In and Out as Lead Case Manager Responsibilities:


Track all information and assistance phone calls and walk-ins for data collection.

Take service referrals and process as needed.

Receive transportation calls, process the appropriate paperwork and forward the request to the Transportation Coordinator.


Case Management Services to Elderly Clients Responsibilities:


Use Assertive Engagement case management techniques to work in partnership with participants to provide information and referral to resources, assess family needs and advocate on clients’ behalf to support family stability and success.

Accept referrals and make client contact per Multnomah County guidelines.

Screen referral and schedule a home visit or make referral to other appropriate resources.

Conduct assessments that will be completed in client’s home environment and will be holistic in nature.

Determine client eligibility for services.

Develop case plan and arrange and monitor the service delivery.

Provide ongoing case monitoring and follow-up services.

Conduct re-assessments according to time lines set forth in Case Management Standards, specified by the state of Oregon and Multnomah County.

Coordinate with community and Neighborhood House resources as appropriate.

Provide counseling and advocacy as appropriate.

Provide linkage with client’s supportive network.

Client Files should be maintained, appropriate paperwork is completed and client case notes in chronological order per Narrative Standards as set by funder.

Complete all necessary reports in a timely fashion.

Follow Neighborhood House’s policy regarding client confidentiality.

Maintain records for Home Care Workers; such as issuing vouchers and payments.

Act as support for the Focal Point and Transportation Program & the Neighborhood House Aging Services Center, as needed.

Advocate for funding and programs as needed to state of Oregon, Multnomah County and/or city of Portland.


Participate in Neighborhood House Activities Responsibilities:


Attend Aging Services staff meetings and participate in agency staff meetings.

Attend appropriate trainings, workshops and seminars.

Other duties and responsibilities as assigned by the supervisor.


SUPERVISORY RESPONSIBILITIES

This job does not supervise.


QUALIFICATIONS

Demonstrated proficiency in handling matters of a highly confidential nature; ability to assume a high degree of responsibility; ability to work effectively with a wide variety of individuals and groups; ability to work independently and in a collaborative partnership with other case managers, and to effectively delegate work; Ability to plan, implement and manage short and long term projects; excellent multi-tasking skills; Ability to liaison between and with partner organizations; Ability to transition from direct-service to administrative duties on a frequent basis; Ability to set professional boundaries with clients and practice self-care;

Demonstrated ability to work effectively with individuals from diverse communities and cultures and communicate effectively with those whose English language skills are limited. Excellent oral and written communication and ability to communicate professionally with clients, families, service providers, community members and co-workers. Excellent interpersonal skills in the areas of problem-solving, conflict resolution, and decision-making processes. Ability to work as a team player. Ability to work with sensitive and confidential information in a professional manner.


OTHER SKILLS & ABILITIES

Ability to communicate in more than one language is a benefit.


OTHER REQUIREMENTS

Must be computer literate. Familiarity with Excel and state and county databases such as Oregon Access will be given preference.


LANGUAGE SKILLS

Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to narrate acceptable case notes.


MATHEMATICAL SKILLS

Ability to work with mathematical concepts such addition, subtraction, multiplication and division.


REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in writing and oral form. Ability in researching, analyzing, and problem solve.


CERTIFICATES, LICENSES, REGISTRATIONS

AIRS Certification is required after one (1) year of employment, and it is sponsored by Neighborhood House.

Require own vehicle transportation, a valid driver's license, car insurance acceptable to Neighborhood House's insurance provider and an acceptable 5-year driving history.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and listen. The employee is frequently required to sit for long periods of time using a computer monitor and keyboard; use hands to finger, handle, or feel; and reach with hands and arms. The employee stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually noisy.


HAZARD RISK

NOT AT RISK: This position has been determined not to be at risk for bloodborne pathogen exposure. This employee is required to take the standardized annual hazard communication training prior to working.

Benefits

What we offer our employees:

Neighborhood House believes our employees are our best investment. Because of this, we provide an excellent full-time (30 hours and above) benefits package including a low-cost medical plan with no additional out-of-pocket expenses (really!) through our Nonstop Wellness broker, low-cost dental insurance, paid life insurance, paid long term disability insurance, 403B, FSA, and more. We also offer generous paid time off policy, 11 paid holidays a year, and a flexible working schedule for most positions. Finally, Neighborhood House eligible for credit in the Public Service Loan Forgiveness program.

Level of Language Proficiency

EDUCATION AND/OR EXPERIENCE

Master’s degree in Social Work preferred and four (4) years experience in case management field, preferably in working with elderly; or equivalent combination of education and experience.

Knowledge of Microsoft Office: Word, Excel, and data entry and web search skills are essential to perform this job successfully.

Knowledge of human behavior and the aging process. Knowledge of social and health intervention techniques.

Ability to speak conversationally in multiple languages is preferable.

Professional Level

Professional

Minimum Education Required

No requirement

How To Apply

lmcfarland@nhpdx.org

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bac88f1f-c305-467c-bf1c-05e89fe3d1f1&jobId=226874&lang=en_US&source=CC3&ccId=19000101_000001

Application Guidelines/Contact:


Please submit resume and cover letter via the following link for this and other open positions:


This Position:


https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=bac88f1f-c305-467c-bf1c-05e89fe3d1f1&jobId=226874&lang=en_US&source=CC3&ccId=19000101_000001


All Positions:


https://workforcenow.adp.com/jobs/apply/posting.html?client=NHouse&ccId=19000101_000001&type=MP&lang=en_US


Via Email:


You may also apply for the position via email if the above links aren't working for you, we just ask that you please try the application through ADP first before emailing.


Please be sure to include the posting title you are applying for, and also where you heard about this position.


LMcFarland@nhpdx.org


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