PAD Program Manager

Job Type

Full Time




1020 N. State Street

United States


Location: Whatcom County        

Reports to: Director of Programs

Hours: Full-Time, exempt position

Wage:  $22.00 - $28.15 an hour, depending on relevant qualifications and education

Resume and cover letter are required when applying for this position.

Mission: Northwest Youth Services collaborates with at-risk, runaway and homeless youth to foster self-reliance.

Vision: All young people have a place to belong: to be safe, heard and valued.

Job Mission Job Mission

This position contributes to NWYS’ success by supervising and supporting direct service staff in engaging at-risk, runaway, and homeless youth to help them stay safer and gain access to services needed to thrive.

The PAD Program Manager leads the team toward achieving the vision of the program.

Core Competencies Core Competencies

To perform job successfully, the individual should demonstrate the following competencies: 

Mission Focused: Incorporate mission into daily activities; communicate mission and interpret application for staff.

Self-Objectivity: Know personal strengths and limitations; open to and seeks feedback for self-improvement.

Initiative: Proactive; take action without being prompted; recognize and encourage initiative in others.

Team Player: Effectively partner with people across the organization.

Composure: Respond calmly to stressful circumstances.

Team Management: Set, communicate and monitor team goals; foster team atmosphere and reward collaboration

Integrity: Must be honest and take responsibility for actions.

High Standards: Model excellence; hold staff accountable for quality outcomes; require continuous improvement.

Risk-Taking: Able to fail and learn from it; try new things and take calculated risks.

Assertiveness: Trust their own judgment; challenge others appropriately.

Informal Communication: Clearly articulate information, opinions, and ideas.

Sensitivity: Communicates empathy and respect of individuals; ability to be appreciative of diversity.

Change Agility: Able to embrace needed change; able to provide and implement feedback; effective in the face of ambiguity.

Creativity: Resourceful in finding ways to improve and advocate for change when necessary; fosters creativity in others. 

Key Responsibilities


o  Offer vision, creativity, and enthusiasm to employees and community members to generate positive thinking and best practices for young people;

o  Maintain meaningful involvement with consumers, advocates, and community partners;

o  Participate in creating and maintaining a workplace that values diversity and is free of discrimination based on race, sex, gender identity, sexual ordination, ability and other aspects of identity; and

o  Continue to foster and improve an organizational culture that builds on our core values of youth engagement and partnership.

Youth Programs:

o  Develop strategies for sustaining and growing the program’s effectiveness, integrating staff and youth input;

o  Maintain program at full capacity and meet the needs of young people;

o  Build high-quality relationships with youth participants to understand the personal experiences of young people impacted by homelessness through weekly outreach services;

o  Ensure implementation of core principles and evidence-based practices including, but not limited to: Positive Youth Development, Trauma Informed Care, Motivational Interviewing, Right Response and Youth Mental Health First Aid;

o  Greet clients and supply information regarding NWYS and its services to callers, clients, drop-ins, etc. Referring callers, clients, etc. to appropriate agencies when our services do not cover their needs;

o  Assist staff in creating and implementing client-centered case plans, utilizing a Positive Youth Development approach and communicate plan to other staff;

o  Assist in coordinating provision of basic care and supervision for up to sixteen youth at a time who are in placement;

o  Assist in coordinating and/or implementing behavioral interventions, as necessary, according to Washington State Law and NWYS’ policies and procedures;

o  Effectively support youth who have a wide range of behaviors which may include self-harm and drug use in a housing first, positive youth development environment;

o  Engage youth in pregnancy, parenting and safe sex communication and knowledge; and

o  Coordinate safety planning and crisis response of youth when needed.


o  Provide high-level support to ensure staff and participants safety, mitigate liability, and support responses to emergent situations;

o  Provide afterhours support for program staff and duty coverage; 

o  Provide weekly supervision to program staff and accurately document relevant information according to Agency standards;

o  In collaboration with Assistant PAD Program Manager, provide oversight for all program activities such as conducting routine facility and bed checks, and dispensing medications;

o  Review and approve staff time sheets, mileage, and payment requests;

o  Hold expectations and support staff team in maintaining client files; 

o  Participate in ongoing program evaluation and development;

o  Support the staff in day-to-day operations, be available for crisis consultation, and cover shifts as needed;

o  Assist in recruiting, hiring, orienting, training and transitioning out staff and volunteers;

o  Produce timely and complete program Board Reports;

o  Develop and maintain program procedures;

o  Conduct community relations and outreach activities as assigned;

o  Attend Agency and relevant community meetings;

o  Assist in the production of grant applications;

o  Keep accurate, complete, and timely records as required by the program;

o  Complete and submit timely grant reports;

o  Ensure that the programs are in full compliance with all federal, state, and local regulations and laws;

o  Ensure program service delivery is in accordance with all grant and budget requirements;

o  Keep supervisor informed of issues and concerns related to program, staff, and youth;

o  Follows Agency policies and procedures, RCW’s, WAC’s, and other applicable external regulations;

o  Complete minimum 24 hours of professional training and development each year; and

o  Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. While performing these job duties, the employee is regularly required to listen to others and provide verbal feedback. The employee is required to frequently sit for extended periods of time, stand, walk, climb, or balance. Qualifications


Minimum Qualifications:

o Master’s degree in Social Work or related field, in accordance with WAC regulations;

o Two years’ experience working directly with young people in crisis;

o One year supervision experience;

o Proficient with Word, Excel, and general office machines;

o Must be 21 years of age or older;

o Proof of Washington State Driver’s License, driving record, and auto insurance; and

o Must pass background checks.


Required within first 30 days of employment:

o CPR/First Aid/Bloodborne pathogens certifications required;

o Must have a negative TB test; and

o Full understanding of the CPS reporting requirements.

Preferred Qualifications:

o  Demonstrated experience working with high risk youth;

o  Demonstrated experience in volunteer coordination, training, and support;

o  Demonstrated experience working with people who are homeless;

o  Demonstrated experience working under and reporting to grants;

o  Demonstrated experience managing a program budget; and

o  Previous training in de-escalation, Positive Youth Development, CSEC, Domestic Violence, Youth Mental Health First Aid, or other related trainings.

Northwest Youth Services is an Equal Opportunity employer. Employment is based upon individual qualifications without regard to race, color, sex, religion, national origin, citizenship, age, marital stats, veteran stats, disabilities, political ideology, sexual orientation, or any other legally protected stats. Alumni or foster care and those who have experiencing youth homelessness are encouraged to apply.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Cover letter and resume are required when applying for this position.