OUTREACH SERVICES COORDINATOR
FUNCTION: The Outreach Services Coordinator is a management position responsible for supervising service delivery, and organizing outreach initiatives for CAWC non-residential, community-based programs, which include the following: the Hospital Crisis Intervention Project (HCIP) at both John H. Stroger, Jr. Hospital and Northwestern Memorial Hospital; and Domestic Violence Services at Haymarket Center. This is an outstanding opportunity for a human service professional with experience managing a portfolio of dynamic programs and leading a team of staff to achieve measurable results.
FT/PT: Full-time (40 hours a week)
REPORTS TO: Associate Director
SUPERVISES: HCIP Counselor/Advocates, Haymarket Project Services Coordinator, and Outreach Services Interns
The Outreach Services Coordinator is responsible for supervising service delivery, organizing outreach initiatives, and managing approximately $415,000 in contractual obligations for CAWC non-residential, community-based programs, which include the following: the Hospital Crisis Intervention Project (HCIP) at both John H. Stroger, Jr. Hospital and Northwestern Memorial Hospital and Domestic Violence Services at Haymarket Center. This is an outstanding opportunity for a human service professional with experience managing a portfolio of dynamic programs and leading a team of staff to achieve measurable results. The Outreach Services Coordinator reports to CAWC’s Associate Director. Specific responsibilities are outlined below.
SCOPE OF RESPONSIBILITIES
Program Management and Development:
- Coordinate and supervise day-to-day operations of HCIP program sites.
- Conduct consistent case management and other meetings with staff and interns to ensure coordination of HCIP and Haymarket services.
- Coordinate HCIP training and outreach initiatives at Stroger, Northwestern Memorial Hospital, and other area hospitals/health care facilities.
- Liaise with administration and departments at CAWC’s off-site program locations including Stroger Hospital, Northwestern Memorial Hospital and Haymarket Center to continually develop mutually-beneficial working relationships that enhance program delivery.
- Serve as first point of contact for community partners wishing to coordinate services with programs under the Outreach Services umbrella; coordinate implementation with community partners as appropriate.
Team Leadership and Staff Supervision:
- Provide leadership, supervision and ongoing performance management to direct service staff at HPOP, HCIP and Haymarket Center to ensure high-quality and well-coordinated intervention services to program clients.
- Provide comprehensive training to new staff, as well as ongoing staff development and education.
- Serve as a resource for HPOP, HCIP and Haymarket staff as it relates to both program and administrative matters; ensure that assigned staff members implement program services and handle administrative responsibilities in accordance with CAWC policies and funder guidelines.
Funder and Other Contractual Obligations:
- Maintain service provision standards, documentation and client files in accordance with CAWC policies and funder guidelines.
- Assume responsibility for program audits related to HCIP and Haymarket services in compliance with funder guidelines.
- Assist with site visits from various funders and other entities upon request; represent HCIP and Haymarket programs during such site visits.
- Coordinate the collection and entry of all data in relation to HCIP and Haymarket services and review data for accuracy.
- Assist the Associate Director in the preparation of grant proposals related to HCIP and Haymarket services.
- Compile monthly, quarterly and yearly program reports related to HCIP and Haymarket services; ensure accurate and timely submission to funders.
- Prepare other reports on program services, statistics and outcomes for various funders, partners, CAWC staff members and other parties as needed.
- Coordinate implementation of and compliance with regulations required for staffing and service delivery at off-site program locations (Stroger Hospital, Northwestern Memorial Hospital, Haymarket Center).
- Acquire and maintain CDVP certification.
CAWC Internship Program:
- Support the master’s-level student internship program.
- Support in recruitment, training and supervision of student interns.
- Ensure adherence with college/university guidelines for internship program implementation.
- Provide direct services to HCIP and Haymarket clients as needed.
- Represent CAWC at various community outreach and education events as appropriate.
- Serve as an occasional trainer for the CAWC 40-Hour Domestic Violence Training.
- Other responsibilities as assigned.
Education, Certifications and Experience:
- Master’s degree in social work, counseling or a related field.
- Clinical licensure – e.g. LCSW, LCPC, etc.
- Illinois Domestic Violence Professional (ICDVP) certification required within one year of hire.
- Minimum three-five years of experience in a supervisory role in a social service or comparable agency.
- Experience managing complex, dynamic human service programs that require frequent communication with multiple stakeholders and high levels of resourcefulness.
- Demonstrated ability to work with a broad range of internal and external partners to develop relationships, facilitate collaboration, and achieve results.
- Demonstrated ability to execute strategy and to monitor and report on progress against accountability metrics and funder benchmarks.
- Demonstrated capacity to be self-directed and take initiative while maintaining harmony with program and agency strategy.
Personal Characteristics and Commitments:
- Excellent organizational and time-management skills, with strong attention to detail and a consistent ability to meet multiple deadlines.
- Excellent written and oral communication skills, along with public speaking aptitude.
- Collaborative and creative problem solver.
- High level of energy, with a positive, "can-do" attitude.
- Commitment to using an asset-based approach to both staff supervision/coaching and client service provision.
- Dedication to empowerment of women and children, as well as a commitment to and understanding of anti-oppression and social justice work.
- Capacity to work effectively with others of diverse age, language, race, ethnicity, sexual orientation, religious belief, mental/physical ability, and socioeconomic status.
- Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook.
- Availability to work a flexible schedule including evenings and weekends.
- Bilingual Spanish/English.
- Previous completion of 40-Hour Domestic Violence Training at an ICDVP approved site.
- Experience using and coordinating the use of centralized client data tracking systems.
- Experience in at least one of the core areas of program responsibility – counseling and case management, medical advocacy, or legal advocacy – as these areas relate to domestic violence.
No phone calls, please.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year