About Swords to Plowshares
Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.
Program Manager - De Montfort
42 De Montfort Ave, San Francisco, California 94112
DeMontfort is a transitional housing residence for veterans seeking permanent housing or other options to end homelessness as appropriate to their needs. This is a VA funded project and will be staffed 24 hours a day, including weekends and holidays by clinical and program team employees.
The Program Manager implements mental health and substance abuse services utilizing a Harm Reduction approach to a small caseload of veterans with moderate to severe mental illness with a history of substance abuse who are currently in recovery and participating in a mental health/substance use treatment programs. The Program Manager provides individual counseling, group counseling, case management, intake and assessment, advocacy, outreach, and crisis intervention. Duties of this position include staff supervision.
The Program Manager is a full-time, exempt position, regularly scheduled to work 8-4 Monday to Friday. This position reports to the Assistant Clinical Director for Residential Programs and Clinical Director for Housing and Residential Programs. The Program Manager must be available for emergencies and staff coverage issues 24/7 and will be provided with a company cell phone.
Roles and Responsibilities
- 24/7 on-call for program emergencies and staff coverage
- Management and supervision of staff including: Mental Health Specialist, Housing Placement Specialist, Peer Support Specialist, Facilities Coordinator, and Program Monitors.
- Provide Individual counseling to a small caseload of dually diagnosed veteran residents
- Provide substance abuse counseling and referrals with a Harm Reduction focus
- Meet all contractual and programmatic goals
- Collaborate with the VA and community partners for appropriate referrals
- Complete all required program documentation in a timely fashion including: monthly billing and reporting to VA, intakes and assessments, progress notes, treatment plans, data for in-house reports, correspondence, etc.
- Collaboration with housing placement specialist, mental health specialist, and peer support specialist to meet veteran program goals regarding residential stability, increasing independent living skills, greater self-determination, connection with community resources, overcoming financial barriers, identifying housing placement and improving emotional wellness.
- Facilitate staff meetings and community meetings
- Attend required meetings both internal and external the agency as required
- Other duties as assigned
- Ability to walk up and down stairs and sit for long periods of time.
- Ability to carry out the essential duties of the position within what can be considered reasonable accommodation.
- Supervise program counseling staff on a weekly basis
- Facilitate regular case conference meetings with housing placement specialist, mental health specialist, and peer support specialist to review veteran clinical needs.
- Oversight of staff charting and documentation
- Conduct pre-admission evaluations
- Assign caseloads and conduct census management
- Coordinate treatment with other providers, with particular attention to VA providers
- Conduct crisis intervention/de-escalation and conflict resolution as needed
- Engage residents in personal growth, create treatment plans directed towards the achievement of personal goals with a focus on obtaining housing
- Serve as a role model for case management and support staff
- Conduct staff training as needed
- Attend required training to ensure individual and professional growth.
- Participate in weekly individual program and clinical supervision
- Employee must be able to perform all functions within what would be considered reasonable accommodation
- Master’s degree in social work, psychology, or counseling
- Licensed or license-eligible by the California Board of Behavioral Sciences or equivalent
- Minimum two (2) years of experience providing mental health, substance abuse counseling and case management services to individuals with significant mental health challenges, with at least one year of experience in human service agencies
- Minimum two (2) years of experience in program management, preferably in a residential setting with fiscal monitoring, census management, waitlist management, and program case conferences
- Working understanding of the mental health, medical, and substance use challenges and the impact of homelessness
- Experience with census management coordination with intra-agency placement and bed transfers
- Experience with intake, outreach, pre-admission assessment and waiting list management
- Experience conducting individual and group counseling sessions addressing a variety of issues including treatment of mental health disorders, life skills, and harm reduction
- Experience with crisis intervention that includes an ability to assess risks and relapse behavior
- Goal oriented program management experience including supervision, reporting, data tracking
- Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative
- Demonstrated ability to work as a team member
- Ability to complete all required program documentation within a timely manner
- Strong writing skills
- Compliance with confidentiality requirements and professional boundaries
- Familiarity with community resources in social work and human services, including substance abuse, medical and mental health resources and resources serving people experiencing homelessness
- Computer skills with proficiency in Microsoft Office
Salary & Benefits
Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:
- Excellent medical and dental packages
- 403(b) retirement plan with employer contribution
- 17 vacation days in the first year
- 12 holidays every year
- Wellness program