Participant Navigator, HBN

The Child Mind Institute is seeking a Participant Navigator to join the Healthy Brain Network (HBN) research team. The HBN is a research initiative aimed at collecting imaging, genetic, and phenotypic data from 10,000 children and adolescents throughout NYC. All participants whom complete the study receive a free, no-cost mental health and learning evaluation that also includes speech and language screening assessments. The Participant Navigator will be integral in welcoming, greeting, and scheduling participants and families for this program. The Participant Navigator will also be involved in data collection under the supervision of a Research Assistant. 

Reporting to the Site Operations Manager, this is a non-exempt, full-time position located in our NYC offices in Midtown Manhattan or Harlem, that requires in-person interaction with research participants. The Child Mind Institute has enacted COVID-19 protocols to ensure the safety of staff and research participants.

The Child Mind Institute is proud to be named a Great Place to Work-Certified company! Our competitive compensation and benefits include medical insurance, 401(k) with match, flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks program.

Responsibilities: 

• Greet and interact with families in a courteous, professional, and welcoming manner
• Answer, screen, and forward incoming phone calls
• Schedule participant appointments, and enter relevant information into a computerized scheduler 
• Contact families to confirm appointments
• Assist in updating the office calendars and scheduling meetings 
• Check-in/out families for their study visits and answer their questions 
• Assists with office mailing, faxing, and photocopying 
• Ensure reception area and offices are tidy and presentable, with all necessary stationery and material 
• Assist in preparing participants for EEG scans
• Perform data collection with participants and parents under the supervision of research and clinical staff
• Perform data entry under the supervision of research staff
• Ensure the protection of personal and sensitive information collected from participants

Qualifications: 

• Associate of Arts or Associate of Science degree
• The ideal candidates will have strong interpersonal skills, strong written and oral communication, and the ability         to work as a member of a team as well as independently
• The ideal candidate will have experience working in settings with children, adolescents, and families
• Must be able to prioritize and multitask
• Experience working in a research setting a plus
• The candidate must be willing to work an alternative workweek with weekend schedules

Please upload your resume and cover letter during the application process.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.