Bilingual Case Manager

Job Type

Full Time




New York
New York
United States


Lantern Community Services is a supportive housing organization that champions the independence and well-being of New Yorkers who are impacted by or threatened with homelessness. Lantern provides comprehensive services and programs designed to support clients so they can stay healthy and housed. Our 15 buildings, with almost 1,400 units, house a range of single adults to families, with sites located in the Bronx, Brooklyn, and Upper Manhattan. Lantern currently has a staff of approximately 120 full-time employees and services a client base of nearly 1,200 and an additional 800 community residents.


Lantern Community Services’ teams of experienced social workers and program specialists deliver programming directly within each apartment building to these high-need populations, resulting in excellent rates of engagement with our clients. Programs with proven results in health, employment, education, and life skills are delivered inside our residences and tailored to each person’s needs. We provide Lantern clients – many of whom live with mental illness, addiction, disability, HIV or other chronic illnesses – with the tools they need to integrate successfully into the greater community with dignity and independence. 


Location and Work Schedule:

This is a full-time position at Audubon Hall, located in Upper Manhattan, which requires a flexible schedule.


Job Description: 

The Case Manager (CM) is responsible for working with clients towards comprehensive physical and emotional health and independence by incorporating client centered service planning and provision. The CM integrates clinical counseling and case management services that emphasize recovery and wellness, personal growth, housing stability, and fosters independence. This position will work as a member of an interdisciplinary team in supportive housing for formally homeless individuals coping with issues related to physical health & wellness, mental illness and substance use. The CM reports to the Program Director. This position is exempt.



·        Provide integrated counseling and case management services that effectively engage tenants and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis.

·        Collaborate with tenants in developing a client centered, recovery oriented service plan with a focus on health & wellness, housing stability and personal development.

·        Effectively engage and work with a diverse caseload of formerly homeless individuals living with physical health and wellness needs, mental health and substance use issues.  

·        Work as a collaborative member of the team ensuring all tenants have access to high quality services in a safe and compassionate community.

·        Participate in and facilitate weekly clinical case conferences including intake meetings.

·        Develop and implement programming that address larger community trends and needs.

·        Create and maintain confidential records, charts and logs for each resident documenting all relevant information from individual and group interventions as well as correspondence with collateral services.

·        Participate in staff team meetings and trainings, individual supervision meetings, community meetings with residents and attend offsite trainings and present training material to program team.

·        Work closely with Leasing and Compliance team to ensure housing stability.

·        Perform other job-related functions, as assigned.



·        BA/BS required, preferably in a related field such as social work, sociology or psychology. MSW preferred.

·        Bi-lingual (Spanish/English) required.

·        Minimum of 2 years’ experience providing direct service to one or more of the following populations: individuals living with HIV/AIDS, serious and persistent mental illness, substance abuse, recently or currently homeless.

·        Strong history of effective engagement with clients and ability to highlight positive outcomes.

·        Ability to multi-task and effectively handle serious and crisis oriented situations.

·        Dedication to positive outcomes through proactive, creative and respectful work with diverse and vulnerable populations.

·        Knowledge of LGBTQ cultural competency preferred.

·        Working one weekend day and some evening hours according to program needs.

·        Knowledge and comfortability working in a harm reduction model with individuals actively struggling with ongoing substance use issues.

·        Must possess strong clinical and excellent interpersonal skills; be able to work effectively as part of a team and have the ability to make sound assessments of tenants’ strengths and needs.

·        Experience working with evidence based models, specifically Motivational Interviewing and Illness Management and Recovery preferred.


To Apply:

Please send a cover letter and resume to:



Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.


Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, religion, immigration status, veteran status, class, creed, and mental or physical disability.

Level of Language Proficiency

Spanish required.

Professional Level

None specified

Minimum Education Required

4-year degree