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Manager, Communications

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Published 11 days ago

About Us: 

Santa Clara Family Health Plan (SCFHP) is a local, community-based health plan dedicated to improving the health and well-being of the residents of Santa Clara County. SCFHP's mission is to provide high-quality, comprehensive healthcare coverage for those who do not have access to or are not able to purchase, good healthcare at an affordable price.

The Manager, Communications is responsible for development, oversight, and execution of the strategy and planning for websites, social media, and communications across multiple platforms (e.g., email, text, voice, video, and newsletter) to support SCFHP priorities in compliance with SCFHP policies and procedures and applicable regulatory requirements. The Manager, Communications evaluates and implements emerging technologies to effectively communicate with SCFHP’s target audiences.

Day to Day:

  • Develop overall communications strategies and goals consistent with SCFHP priorities, legislative/regulatory requirements, and the external customer and competitive environment.
  • Develop, implement, analyze and optimize communication channel strategies and plans across multiple platforms (e.g., print, web, social media, text messaging, audio and video materials), creating a consistent SCFHP voice aligned with marketing and communication goals.
  • Manage overall content calendar and curate content to support programs, projects, and events.
  • Evaluate, develop, launch, and manage new digital communications programs to drive high engagement and traffic to websites, portals, mobile applications, and social media communities.
  • Research current trends, best practices, and audience preferences; establish key performance indicators; review analytics and create reports on KPIs.
  • Lead and facilitate inter-department communication to identify specific requirements and establish project goals.
  • Understand and track applicable regulatory and reporting requirements.
  • Develop, implement and manage policies and procedures to meet regulatory requirements for communications activities.
  • Identify issues, trends, and opportunities to improve efficiency and/or quality, or to better assist departments; develop recommendations and implement same relative to identified issues, trends, and opportunities. 

Supervisory/Management Resposibilities

  • Providing effective leadership to attract and retain top talent to drive business results, including recruiting, interviewing, and hiring.
  • Developing a high-performing department culture and staff. This includes setting the standard for staff/peers and motivating employees to maximize organizational goals and objectives.
  • Effectively assimilating, training, and mentoring staff and (when appropriate), cross-training existing staff and initiating retraining. This includes coaching to help increase skills, knowledge and (if applicable) improve performance.
  • Setting goals and planning, assigning and directing work consistent with said goals. This includes responding to employees’ needs, ensuring they have the necessary resources to do their work.
  •  Appraising performance, rewarding and disciplining employees, addressing complaints, and resolving issues. This includes providing regular and effective feedback to employees and completing timely and objective performance reviews.

Requirements:

  • Bachelor’s Degree in Marketing, Communications, or related field; or equivalent experience, training, or coursework.
  • Minimum five years of experience with duties and responsibilities as described above.
  • Minimum three years of leadership/supervisory/management experience. 
  • Strong knowledge of current marketing communication trends, strategies, practices, and tools.
  • Strong working knowledge and proficient with Microsoft Office applications and the ability to effectively operate all applicable software.
  • Excellent oral and written communication skills, including the ability to express oneself clearly and concisely.
  • Strong working knowledge of website and social media platforms, including Google Analytics, SEO, and HTML.
  • Ability to gather and analyze data, organize and write reports, and organize work efficiently. 
  •  Ability to understand, interpret, and apply applicable rules, regulations, and establish and evaluate priorities. 
  • Self-directed with proven ability to assume responsibility, work independently, meet deadlines, prioritize, and move projects to completion with minimum supervision.
  • Ability to take initiative and exercise good judgment when making decisions within the scope of the position. 

Please review the full job description on our Career's page at https://phf.tbe.taleo.net/phf04/ats/careers/requisition.jsp?org=SANTCLAR2&cws=1&rid=960

About Us: 

Santa Clara Family Health Plan (SCFHP) is a local, community-based health plan dedicated to improving the health and well-being of the residents of Santa Clara County. SCFHP's mission is to provide high-quality, comprehensive…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Managerial

Benefits

  • Comprehensive health insurance, including vision and dental coverage. Employees have their choice of medical plans through the California Public Employees' Retirement System (CalPERS).
  • Other insurance. We offer life insurance, accidental death and dismemberment insurance, and long-term disability insurance.
  • Generous paid time off—with cash-out and carry-over options. We want our employees to have time to rest, relax, and grow outside of work. Paid time off increases with longevity and starts at 18 days per year for regular employees.
  • Flexible spending accounts. This includes optional pretax accounts for healthcare, dependent care, and transit and parking.
  • Retirement benefits. Benefits are made up of four different programs: CalPERS Pension Plan, 401A Discretionary Plan, 401A Supplemental PEPRA Plan, and an optional 457 deferred compensation plan.
  • Union representation. Certain positions are represented by the Service Employees International Union.
  • Wellness perks. Health isn't just for outside the workplace. We strive to maintain a thriving work environment with standing workstations, an on-site gym, and a low-cost farmers market. We also offer free, confidential counseling 24 hours a day, 7 days a week through our employee assistance program.
  • Financial services. Employees of SCFHP get help investing wisely and planning for the future through financial planning, investment counseling, and retirement planning workshops. Employees also have the opportunity to join the County Federal Credit Union.
  • Travel and education. To help our employees expand their horizons, we offer tuition reimbursement for continued education and development. We also offer discounts on certain hotels and cell phone plans, as well as emergency travel assistance via the TravelConnect program.
  • Comprehensive health insurance, including vision and dental coverage. Employees have their choice of medical plans through the California Public Employees' Retirement System…

Location

Temporarily Remote
Work must be performed in or near San Jose, CA
Associated Location
6201 San Ignacio Ave, San Jose, CA 95119, USA

How to Apply

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