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Bilingual Program Manager

Posted by
PAWS NY
|
New York, NY
New
|
Published 11 days ago

Reporting to the Deputy Director of Programs and Strategy, the Program Manager will be responsible for expanding our programmatic footprint by managing a caseload of clients and ensuring their needs are met by our various programs. By joining a small team of six, the Program Manager will have an opportunity to take a leadership role within a growing organization. Please note: this is a hybrid position, with some time required in-person (both conducting client intakes and in-office work) and the remaining time remote (at home).

Primary Responsibilities

PROGRAM ADMINISTRATION

Client Sourcing

  • Assist Deputy Director in identification of new partner organizations and assist in presentation of services
  • Conduct phone intakes with newly referred clients
  • Complete in-person intakes and assessments of client, the home environment, and the pet (including walking the dog and noting behavior)

Service Coordination

  • Field calls and emails from clients, including scheduling concerns, interpersonal issues, and when necessary, facilitate referrals to additional human/social services
  • Orchestrate logistics of programs, follow up with clients/volunteers regularly
  • Data entry, including updating/maintaining Salesforce database
  • Oversee day-to-day administration of programs to ensure effective delivery of services to program constituents within the guidelines, policies, and mission of the organization

PROGRAM EVALUATION & REPORTING

  • In consultation with other program staff, administer client evaluation to assess impact of programs and ensure accordance with organization’s mission

Secondary Responsibilities

  • Assist in other areas of need, including but not limited to, administration, fundraising, and event planning

Qualifications

  • BA required
  • Fluency in Spanish required
  • Must have high level of cultural competency when working with varied populations, as well as experience advocating for under-resourced populations
  • Must have social service experience with vulnerable populations including individuals who are elderly or living with a disability or illness
  • Computer savvy, experience with databases (Salesforce) a plus
  • Demonstrated excellence in organizational, managerial, problem solving and communication skills
  • Comfort traveling throughout New York City, in particular outer boroughs
  • Comfort around dogs, cats, and other pets
  • Must be a team player and willing to assist in other areas as needed
  • Must be highly organized, friendly, detail-oriented, and have ability to function independently

Reporting to the Deputy Director of Programs and Strategy, the Program Manager will be responsible for expanding our programmatic footprint by managing a caseload of clients and ensuring their needs are met by our various programs. By…

Details at a Glance

  • Time Commitment
    Full Time Schedule
Salary
See below
Commensurate with experience

Benefits

PAWS NY offers many perks, including health, dental, vision, a generous vacation/time-off policy, a hybrid work-from-home schedule, a lot of flexibility, and more. At PAWS NY, we value work/life balance, and team member happiness is a priority. It's a great place to work!

PAWS NY offers many perks, including health, dental, vision, a generous vacation/time-off policy, a hybrid work-from-home schedule, a lot of flexibility, and more. At PAWS NY, we value…

Level of Language Proficiency

Fluency in Spanish and English is required

Fluency in Spanish and English is required

Location

Remote
Work must be performed in or near New York, NY
Associated Location
134 W 29th St, New York, NY 10001, USA
Suite 802

How to Apply

To apply, please send your cover letter and resume to hiring@pawsny.org with subject line "Bilingual Program Manager Application." Applications will be reviewed on a rolling basis.

To apply, please send your cover letter and resume to hiring@pawsny.org with subject line "Bilingual Program Manager Application." Applications will be reviewed on a rolling basis.

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