Coordinator, Outreach

Job Type

Full Time


Details: Salary commensurate with experience.




410 East 92nd Street
Third Floor
New York
United States



Reports to: Associate Director, Outreach


Department: Marketing & Community Outreach


Primary Purpose

The Outreach Coordinator is responsible for supporting the outreach team to offer free, unbiased, and non-judgmental options counseling to pregnant women and new parents. The Coordinator’s role is to promote options counseling at Spence-Chapin, community awareness of adoption, and increase referrals to Spence-Chapin. An integral part of the Coordinator position is building relationships with relevant health care and social service organizations and the general adoption community, as well as participate in outreach trips, conferences, and community events as needed.


Key Performance Indicators

  • Research potential leads and trends to assist with the goals of obtaining in-person meetings and presentation opportunities for options-counseling. 
  • Assist with management and response to inquiries from pregnant or parenting women seeking options counseling by providing compassionate and empathetic response for phone and email inquiries.
  • Strengthen existing relationships and take initiative to identify and build new relationships with healthcare and social service organizations through phone calls, emails, direct mail, site visits, etc.
  • Execute outreach engagement campaigns, including coordinating message delivery across various platforms simultaneously (direct mail, email marketing, site visits, and website).
  • Maintain client and inquiry databases to ensure proper collection of information and follow up.
  • Manage logistics and present at webinar and in-person presentations.
  • Must possess ability and willingness to perform job-related travel. Vacation blackout periods due to program and event schedule may apply.
  • Generally, work in an office environment but may be required to perform job duties outside of the typical office setting; some evening and weekend hours may be required.


Education & Experience:

  • Bachelor’s degree preferred.
  • 2-3 years’ relevant work experience in community outreach/customer service.
  • Experience managing complex administrative work and balancing priorities.
  • Ability to take initiative in identifying and building new relationships.
  • Strong telephone etiquette.
  • Understanding of and/or experience in adoption and/or child welfare field preferred.
  • Proficiency in Spanish, French, Haitian Creole, Bengali, Polish, Korean, or Arabic a plus.


Technical Skills:

  • MS Suite–Proficiency in Excel, Word, and Outlook required.
  • Knowledge of social media platforms preferred.
  • Valid driver’s license preferred.


Key Competencies:

  • Strong program management skills, including robust organization, administrative, communication and written skills.
  • Ability to work both collaboratively as a team and independently.
  • Ability to multi-task, prioritize, and follow through on multiple projects to efficiently meet goals and deadlines.
  • Ability to be flexible and adaptable to tasks.



Spence-Chapin offers a great benefits package including health, pension, paid holidays and commuter benefits.

Level of Language Proficiency

Proficiency in additional language(s) preferred.

Professional Level


Minimum Education Required

No requirement

How To Apply

Please send cover letter with salary requirement and resume to the email address listed.