User Research Coordinator VISTA

Job Type

Full Time

Published

06/07/2018

Start Date

08/16/2018

Application Deadline

06/22/2018

Address

120 S. LaSalle St.
Suite 900
Chicago
IL
60603
United States

Description

Description

The goal of the User Research VISTA project is to improve the experience of people using Illinois Legal Aid Online's (ILAO) free, legal self-help resources with the ultimate aim of improving legal outcomes for Illinois' lower-income, disabled, and senior residents. The VISTA will be responsible for coordinating efforts to understand who are users are, what their legal problems are, and how ILAO can better serve them. The VISTA will develop centralized systems and processes for recruiting and engaging user panels and testers, and conduct focus groups, individual user interviews, other user studies, and usability testing to recommending ways to improve ILAO’s products and services.


Primary Responsibilities


  • Recruit and manage a network of users to serve on panels and as testers


  • Implement systems to track, manage, and retain user testers


  • Develop and implement a robust user research campaign, including protocols for email and telephone follow-up, sample scripts, surveys, and other data collection tools


  • Schedule and conduct user interviews


  • Recruit users to serve on stakeholder committees


  • Plan and participate in stakeholder meetings


  • Evaluate user feedback, draft reports, and share insights with program staff


  • Conduct and implement user tests of new features


  • Maintain internal resources for user testing, including sample report formats, sample scripts, and internal documentation.


  • Evaluate the success of the program and suggest ways to expand and improve the program


Other Responsibilities



  • Work with ILAO staff to improve the delivery of online services


  • Provide necessary reports, data, and documentation to funding entities


  • Participate in staff meetings and other administrative meetings


  • Other responsibilities as assigned


Qualifications


  • Bachelor’s Degree required


  • Excellent communication skills, both written and oral


  • Demonstrated experience in conducting research and using data to make decisions


  • Excellent computer skills, including proficiency in using the Internet, Microsoft Office Suite and Google Apps for Office; experience with Salesforce or other constituent relationship management systems a plus


  • Ability to effectively manage multiple tasks, set priorities, and meet all deadlines


  • Superior organizational skills and attention to detail


  • Enthusiasm for the use of technology in the delivery of legal services


  • Works well on a team and willing to pitch in however needed to accomplish the goals of the organization


  • Demonstrated commitment to public service and interest in Illinois Legal Aid Online’s mission and goals


Service Benefits

This is an Americorps VISTA position. VISTAs are volunteers but receive the following benefits: a living allowance ($1,084/mo.), choice of Education Award ($5,815) or End of Service Stipend ($1,500) and Non-Competitive Eligibility status upon successful completion of service, housing supplement ($200/mo.), transit pass ($100/mo.), healthcare allowance, life insurance, relocation payment if eligible ($550), and professional development opportunities.


To Apply

VISTA applications must be submitted via the My Americorp VISTA website. The full listing can be found in the Americorp VISTA listings.


About the organization


Illinois Legal Aid Online (ILAO) puts the law within reach for all, regardless of income or location. As the statewide legal services technology center, ILAO streamlines the delivery of free and pro bono legal services to lower-income Illinois residents, and delivers easy-to-understand legal information and help to those who can't afford a lawyer.


ILAO's mission is: to increase access to justice for lower-income and vulnerable Illinois residents through the innovative use of technology to assist and educate the public and to train and support legal aid providers and pro bono attorneys.

Illinois Legal Aid Online's programs provide essential legal services and support 24/7 to legal aid and pro bono attorneys, pro se litigants and lower-income individuals and families through its website.

 

Benefits

Service Benefits

This is an Americorps VISTA position. VISTAs are volunteers but receive the following benefits: a living allowance ($1,084/mo.), choice of Education Award ($5,815) or End of Service Stipend ($1,500) and Non-Competitive Eligibility status upon successful completion of service, housing supplement ($200/mo.), transit pass ($100/mo.), healthcare allowance, life insurance, relocation payment if eligible ($550), and professional development opportunities.


Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

https://www.illinoislegalaid.org/for-legal-professionals/job-postings/user-research-coordinator-vista

To Apply

VISTA applications must be submitted via the My Americorp VISTA website (https://my.americorps.gov/mp/recruit/registration.do).

The full listing can be found in the Americorp VISTA listings.(https://my.americorps.gov/mp/listing/viewListing.do?id=81629)


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