Office Administrative Assistant - Student Housing

Job Type

Full Time

Salary

Details: $15.00-17.50/hour

Published

07/31/2018

Start Date

09/03/2018

Application Deadline

08/31/2018

Address

Portland
Oregon
United States

Description

CHNW is a not-for-profit organization that was started by students to support students in the areas of housing, academic success & personal development. As a community, we accomplish this mission by employing the shared cultural values of competence, collaboration, autonomy and positive impact. This is about innovation, constant evolution and development. Our employment positions are not static, and we fully expect that all staff will be learning, gaining skills and strengthening abilities to move up or out in the quest to make the world a better place.  


Job Title: Office Administrative Assistant

Team: Goose Hollow

Supported by: Site Manager

Type: Full-Time

FLSA: Exempt

Compensation: $15.00-17.50/hour

Hours: 40 hours per week - 1.0 FTE 


Position Overview  

This position is committed to keeping focus on positive impact and student experience while ensuring leasing, maintenance, and overall office processes are executed properly.


Essential Job Functions

The information provided below encompasses the functions and capabilities linked with this position.

Duties and Responsibilities

  • Responsible for providing leasing, maintenance and operational support to staff and residents.

·      Provides general administrative and clerical assistance to site staff and maintains the efficient and professional operation of the office.

  • Assists with rent collection processes by receiving payments from tenants, providing receipts and answering questions regarding account balance 
  • Assists with the creation & delivery of lease violation notices, responds to violation complaints and completes necessary follow up.
  • Attends weekly leasing and maintenance staff meetings
  • Coordinates appointments for the leasing, maintenance and office staff.
  • Reviews camera footage when security risks and breaches are identified
  • Manages office and breakroom supply inventory and orders/purchases supplies as needed
  • Schedules and coordinates vendors
  • Reports any observed or received maintenance requests to facilities staff and ensures appropriate steps are taken to resolve the issue, checking in with residents regarding the work order and other requests
  • Maintains the organization of office files and systems containing leasing and resident information.
  • Responsible for providing student support and customer service.
  • Manage the reception area and greets residents, visitors and prospective residents as the first point of contact for office
  • Ensures telephone and mail communication, both internal and external, are handled appropriately and timely
  • Responsible for promptly answering and returning incoming calls and emails regarding apartments and availability
  • Periodically assist with leasing functions to include prospective resident tours and processing of new applications
  • Assists in planning and facilitating social and skill-building events tracking attendance, cost and outcomes
  • Supports residents for daytime lockouts and lost key requests
  • Collaborates with Goose Hollow maintenance and student engagement teams to send notice of entry and complete inspections of apartments when necessary
  • Coordinates with outside vendors to complete work onsite as needed
  • Prioritizes one’s own development and engagement by participating in company trainings, activities, and events
  • Collaborates with other members of the Program staff and resident council to provide a supportive environment where students can thrive


Performs additional duties as assigned


Education & Experience Requirements:

  • You have 1-2 years of customer service experience
  • You have 1-2 years of experience working in an office environment


Preferred Education & Experience:

  • You have a Bachelor’s Degree or you are a current student
  • You have knowledge of Fair Housing and Landlord Tenant Law


Skill Profile

The individual in this position is expected to possess and utilize their:

  • Customer Service Skills: You have proven experience delivering exceptional customer service in high stress situations
  • Teamwork Abilities: You’re able to work productively with the team and demonstrate collaborative communications and team problem solving skills.
  • Communication Abilities: You absorb and process what you hear and see quickly and communicate relevant information in a manner that is readily understood by the intended audience, including customers and team members.
  • Technical Skills: You get technology and have strong computer and systems skills, and are able to learn new technologies as needed
  • Confidential Skills: You understand the importance of confidentiality and know when information of the highest level requires the utmost care and discretion
  • Professional Skills: You are able to act professionally and manage challenge situations, like conflict. Have a particular attention to detail
  • Critical Thinking Skills: When something doesn’t work, you are able to either fix the problem or find an effective and efficient work-around.
  • Linguistic Abilities: You’re able to write, read, speak, and understand English.


Capability Requirements 

The following capabilities are required to perform the essential functions of this position:

  • Majority of work is completed in a general office environment with exposure to moderate levels of noise in a well-lit, well-ventilated and fast paced environment; continuously required to read computer screen. Minimal travel is required 5% or less; travel is regional in scope requiring travel by walking.


This position will be open until filled.  


CHNW’s full-time employee benefits include medical and dental, Health Flexible Spending Account, 401K match up to 5% of your salary, 15 paid vacation days a year, 9 paid holidays a year which include two floating holidays of your choice, as well as a generous amount of sick time to allow our employees to return to work as their healthy, happy and productive selves.

Learn more about us, including the communities we serve and the benefits we offer at http://chnw.org/ 

College Housing Northwest is proud to be committed to hiring a diverse and inclusive workforce that drives innovation and opens access to various perspectives, ideas and backgrounds. As part of our commitment to a diverse and inclusive workforce, College Housing Northwest provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, age, protected veteran or disabled status, genetic background, or any characteristic that is protected by applicable local, state, or federal laws. 

Benefits

CHNW’s full-time employee benefits include medical and dental, Health Flexible Spending Account, 401K match up to 5% of your salary, 15 paid vacation days a year, 9 paid holidays a year which include two floating holidays of your choice, as well as a generous amount of sick time to allow our employees to return to work as their healthy, happy and productive selves.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply

http://www.chnw.org

Please click HERE to apply!


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