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Client Advocacy Services Manager

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Published 23 days ago

Come join a committed team of professionals dedicated to service!

Safe Shores –The D.C. Children’s Advocacy Center is an organization striving for excellence as a service provider and as a workplace. Safe Shores values respect, honesty, trustworthiness, professionalism, learning and growth, taking care to give care, innovation, teamwork, and collaboration.

We provide a rich and robust employee benefits package, which includes paid time off, paid holidays, medical, dental and vision insurances; short- and long-term disability income replacement, life insurance, professional development, wellness programs and more.

We are currently searching for an experienced Client Advocacy Services Manager. This is a full-time exempt position, with a salary range of $65,000 to $75,000.

Summary

The Client Advocacy Services Manager is responsible for managing day to day operations within the Client Advocacy Services team, in collaboration with the Client Advocacy Services Director. The Client Advocacy Services team focuses on reducing trauma for children, teens, and their families by helping clients understand their rights and access services they may need, acting as a liaison with the Multidisciplinary Team, and supporting clients throughout the investigative process. This position requires participation in an on-call rotation for response to after-hours and weekend cases warranting acute advocacy related to a forensic interview, law enforcement interview, or medical forensic exam. This position is a mandated reporter for child abuse and neglect under District of Columbia Statute §4-1321.02.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  The Client Advocacy Services Manager will fulfill all responsibilities of a Client Advocate or Teen Advocate when assigned to a case as the advocate, with additional responsibilities as the Client Advocacy Services Manager.

ESSENTIAL DUTIES and RESPONSBILITIES Assumed as Client Advocate or Teen Advocate:

  • Provide support and education to child and family during the forensic interview, law enforcement interview, or medical forensic exam process; assist clients in understanding their rights and identifying options available to them. 
  • Meet with non-offending caregivers and/or teens to assess social service and victim’s compensation needs, connect them with child serving community-based agencies and follow up to ensure services are obtained. 
  • Provide information to the non-offending caregiver and/or teen regarding trauma and the impact of trauma on children and families.
  • Provide educational information to clients about available support and service resources, victims’ rights and the multidisciplinary team (MDT) investigation process.
  • Participate in the MDT process by coordinating client services, as needed, with clinical staff and MDT members (attorneys, law enforcement, social workers, and medical personnel).
  • Troubleshoot barriers to accessing services with caregivers and community service agencies. 
  • Assist the client in accessing services recommended by the team and provide immediate and ongoing follow-up as needed. 
  • Provide crisis intervention and support to non-offending caregivers, children, and teen clients, as needed.
  • Prepare children, teens, and non-offending caregivers for court and provide support through the judicial process. 
  • Act as an advocate/liaison between clients and law enforcement, child protective services and the district attorney’s office.
  • Assist in developing information and resources to support children, teens, and caregivers.
  • Assist in the facilitation of support or psychoeducation groups as needed.
  • Perform a safety assessment of the family and develop and recommend a safety plan for the child victim and family in cases when appropriate.
  • Participate in regular individual supervision, staff meetings, multidisciplinary (MDT) meetings, in service training and other meetings as required.
  • Provide 24 hour on-call crisis intervention and consultation services as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES Assumed as Client Advocacy Services Manager:

  • Manage day to day advocacy case delegation in collaboration with program director.
  • Provide day to day consultation and support for advocates.
  • Manage and implement consistent delivery of the OMS survey management system; provide feedback to team.
  • Serve as primary liaison with Ayuda’s Victim Services Interpreter Bank.
  • Oversee clothing closet maintenance and other physical supply needs in collaboration with Client Advocacy Services staff.
  • Supervise Client Advocates, Teen Advocates, interns, and volunteers as needed, in collaboration with Client Advocacy Services Director.
  • Maintain a child-friendly and family-centered waiting space and Kids Café.
  • Maintain and assure quality and confidentiality of electronic and paper files, statistical tracking, and inventory.
  • Maintain emergency clothing, gift cards, or other material/referral resources for clients.
  • Oversee and manage the implementation of Client Advocacy Services’ seasonal drives.
  • Represent Client Advocacy Services program and Safe Shores as needed during internal and external meetings, case reviews, coalitions, and trainings.
  • Provide training and on-boarding support to new staff, interns, and volunteers within Client Advocacy Services program.

SUPERVISORY RESPONSIBILITIES

Manages staff in the Client Advocacy Services program. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include: training employees, planning, assigning and directing work, appraising performance, addressing concerns and resolving problems.

COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:

Adaptable - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Client Service - Manages difficult or emotional client situations; responds promptly to client and family needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethical - Treats everyone with respect; keeps commitments; inspires the trust of others; works with integrity and acts morally; upholds organizational cultural values. 

Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively, using standard business grammar; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

EDUCATION, EXPERIENCE, AND LICENSING REQUIREMENTS

  • Master’s degree from accredited institution and two (2) years of professional experience working with children and families who have experienced abuse and trauma, and/or general mental health practice, or commensurate experience required in social work, psychology, counseling, or a related field. 
  • Must be eligible for licensure in DC; LGSW, LGPC, LICSW, or LPC in the District of Columbia required.
  • Experience working with the criminal justice or child welfare systems.
  • Knowledge and understanding of the dynamics of child sexual abuse, family violence and substance abuse and of local community resources and programs.
  • Ability to handle complaints, mediate disputes, resolve grievances and conflicts, and negotiate with others.
  • Ability to successfully pass Child Protection Registry clearance and criminal background check.

PREFERRED QUALIFICATIONS

  • Formal training and/or certification as victim advocate or crisis counselor.
  • Oral and written Spanish language skills strongly preferred.

COMPUTER/TECHNOLOGY SKILLS                                                                                                                 

Must be PC proficient and able to thrive in a fast-paced setting. Must have strong experience with computer technology and equipment and Microsoft Office 365, Outlook, Word, Excel and PowerPoint.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to touch or feel a computer, keyboard, monitor, telephone, Smart Phone, and talk or hear when interacting with employees. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms. The employee may regularly lift and /or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

EEO STATEMENT

Safe Shores is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be.


 

Come join a committed team of professionals dedicated to service!

Safe Shores –The D.C. Children’s Advocacy Center is an organization striving for excellence as a service provider and as a workplace. Safe Shores values respect, honesty…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    Master's Degree Required

Salary

USD 65,000 - USD 75,000Comensurate with experience

Benefits

Benefits include health, dental, vision and life insurance, a retirement plan (a 403(b) plan for non-profit organizations), a generous leave policy, supplemental insurance plans and flexible spending accounts.

Benefits include health, dental, vision and life insurance, a retirement plan (a 403(b) plan for non-profit organizations), a generous leave policy, supplemental insurance plans and…

Location

On-site
Washington, DC, USA

How to Apply

Candidates must submit all the following information to be considered for the position:

  1. Resume
  2. Cover letter indicating your interest in the position and how your experiences will benefit Safe Shores
  3. Three professional references (must include: name, current title, address, email and phone number)

Please click the link below to apply for the Client Advocacy Services Manager position.

https://recruiting.paylocity.com/recruiting/jobs/Details/630194/The-DC-Childrens-Advocacy-Center/Client-Advocacy-Services-Manager

Candidates must submit all the following information to be considered for the position:

  1. Resume
  2. Cover letter indicating your interest in the position and how your experiences…

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