Bilingual Case Manager

Job Type

Full Time




2730 Bryant Street
San Francisco
United States


Agency Overview

Founded in 1889, Family Service Agency of San Francisco is the oldest nonsectarian, nonprofit charitable social-services provider in the City and County of San Francisco. Our mission is to strengthen families by providing caring, effective, and innovative social services, with special emphasis on the needs of low-income families, children, and the elderly and disabled people, thus improving the quality of life for all San Franciscans.


Program Description

San Francisco’s Teenage Pregnancy and Parenting Project (TAPP) is a comprehensive case management program for pregnant and parenting teens city-wide. TAPP case managers help ensure that these teens have access to all available health, education, and social services for which they are eligible, regardless of whether they are in school. Focusing on the reduction in second births to teenage parents, academic enrollment and retention of pregnant and parenting teenagers, reduction of low birth-weight babies, and reduction in risk behaviors, TAPP also provides a myriad of support services, including child development, parenting education, childcare support services, nutrition, health education, job readiness, mental health programs, relationship violence prevention, and academic counseling. These support services are provided at TAPP as “one-stop” shopping or are facilitated through longstanding partnerships with other youth-serving agencies.


Job Description

At TAPP, the Case Manager partners with young parents to support them pursue their individual goals, for themselves and their children. TAPP case managers provide assistance, advocacy, resource and referral in the areas of health care, education and other social and support services. Case managers may also help run groups and activities for TAPP clients. TAPP has many on-site services including: child development education; parenting education, nutritional counseling; academic consulting, GED preparation, vocational services and job readiness trainings, mental health consultants and MediCal counseling.

Program Specific Responsibilities

• Carries a caseload of up to 40 youth (young mothers and fathers)

• Maintains contact with client and/or client’s support system through office, telephone, field or home visits and by way of minimum monthly face to face contacts and quarterly home visits

• Performs intake interviews with new participants to determine eligibility

• Establishes individual service plans and routinely monitors service delivery; updates the care

plan and reassesses service needs on quarterly basis

• Keeps complete data and notes on file for each client and submits data for periodic reporting

• Provides individual counseling and makes referrals for specialized services as needed

• Attends meetings on site and regularly scheduled supervision and training

• Provide outreach in the community

• Coordinates with Young Family Resource Center for Case Management and use of Family Matrix System. Provide intensive and wrap-around case management including referral and support services with a form intake, needs assessment and a facilitated planning process to assist families to develop a plan-of-action to meet their individual, family and community goals. Help families receive adequate and convenient services to meet their needs and have access to only public benefits.


In addition to TAPP Case Manager specific responsibilities, the Lead Case Manager will provide the following required assignments:

•     Ensure program compliance with MCAH & First 5 contracts and support for maintaining client’s files

·        Provide support to TAPP team in case management, mental health services and crisis intervention for TAPP clients

·        Supervise administrative record keeping ensuring case coordination, planning, caseload coverage and staff productivity towards meeting required monthly service requirements

·        Represent TAPP/YFRC in various meetings with Community Base partners

·        Additional duties as needed


Minimum Qualifications

·        A minimum of 3 years of case management or treatment of high need individual or families

·        Bachelor’s Degree in Social Work or related field

·        Working knowledge of Microsoft Word processing (i.e. Microsoft Word, Excel and Access)

·        Strong organizational skills

·        Strong communication skills, both written and verbal

·        Strong interpersonal skills

·        Ability to prioritize projects and follow through

·        Ability to work with and maintain confidential information

·        Ability to be a team player with a welcoming attitude

·        *Bi-lingual in Spanish/English REQUIRED

·        Males encouraged to apply


Additional Information

Dept: Children, Youth and Family Division

Position: 100%

Reports to: Program Director                           



Medical, Dental, and Vision insurance (PPO or HMO options)

403(b) retirement plan

Employer paid life insurance

Employee Assistance Program

Flexible Spending Account (both medical and dependent care)

11 Paid holidays

21 days of Paid Time Off

Level of Language Proficiency

*Bi-lingual in Spanish/English REQUIRED

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

To apply please click on the link:




Rosaura Diaz, Program Director                                      Yohana Quiroz, Chief Financial Officer

Teenage Pregnancy and Parenting Program                 Felton Institute| Family Service Service Agency of San Francisco

2730 Bryant Street, 2nd Floor                                            2730 Bryant Street, 1st Floor

San Francisco, CA 94110                                                 San Francisco, CA 94110

Email:                                                     Email: