Manager of Dispute Resolution Services

Posted by
CPR Institute
New York, NY
Published 23 days ago


Organization Overview: 

Established in 1977, CPR is a nonprofit organization that seeks to manage conflict to enable purpose.  It is comprised of two divisions: 

The CPR Institute drives a global prevention and dispute resolution culture through the thought leadership of its diverse member companies, leading mediators and arbitrators, law firms, individual practitioners, and academics. It convenes Committees to share best practices and develop innovative tools. It connects thought leaders through global, regional and smaller events. It publishes a monthly journal on related topics and advocates for expanding

the capacity for dispute prevention and resolution globally through a variety of initiatives.

CPR Dispute Resolution provides leading edge dispute management services – mediation, arbitration, early neutral evaluation, dispute review boards and others -- as well as training and education. It is uniquely positioned to resolve disputes by leveraging the resources generated by the leaders who participate in the CPR Institute. 

It has deep experience in dispute management, a deep bench on its global Panel of Distinguished Neutrals, and deep expertise across a variety of subject areas.

Position Overview: The Dispute Resolution Services Manger will have primary responsibility for case management

and administration of the functions of the CPR Dispute Resolution (DRS) department. The person in this role must share a passionate commitment to our mission, be dedicated to customer service and manifest a keen attention to detail.  The role will report to the Senior Vice-President, DRS.



  • Matter management including reviewing intake of all DRS matters, applying appropriate rules and procedures, and entry of information into the DRS database;
  • Maintaining electronic case files in an organized fashion;
  • Assisting in all aspects of case administration, including preparing for pre-case conference call, follow-up with parties/counsel and neutrals with respect to all matters, conducting legal research on cases where necessary to case administration, and review of case awards;
  • Querying neutrals, preparing nomination slate of candidates for parties, and facilitating selection, evaluations, and reporting;
  • Working with Panels Manager to ensure up to date information on CPR Neutrals;
  • Working with accounting function to issue invoices for CPR fees and for advance deposits on matters on which CPR is handling funds for arbitrators;
  • Ensuring compliance with all laws and regulations governing case administration as well as with internal CPR requirements;
  • Acting as a client service representative and proactively addressing concerns and answering general inquiries;    
  • Working with SVP DRS and VP for Global Business Development to promote DRS, CPR Rules, Protocols, Guidelines and other CPR work product.

Skills & Requirements

  • Law degree (non-US with US LLM is fine) or Bachelor’s with dispute resolution concentration;
  • Familiarity with arbitration and/or dispute resolution services;
  • Fluency in a foreign language a plus;
  • Strong verbal and written communication skills;
  • Demonstrably strong skills in working collaboratively, building trust internally and externally, and maintaining a reputation of strong customer service, integrity and professionalism;
  • Strong Microsoft Office Suite skills (Word, Excel and Outlook) and Adobe; and
  • Experience with databases.

This is a permanent position. Start date, no later than September, 2021. Must be eligible to work in the US. Compensation is competitive and commensurate with experience. Includes a generous 401K plan and benefits package including, vacation, medical, dental, FSA and transit.

For more information, or to submit your cover letter and resume, please contact  


Organization Overview: 

Established in 1977, CPR is a nonprofit organization that seeks to manage conflict to enable purpose.  It is comprised of two divisions: 

The CPR Institute drives a global…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required


Temporarily Remote
Work must be performed in or near New York, NY
Associated Location
New York, NY, USA

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