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Receptionist - Customer Service Support

Posted by
Optica
|
Washington, DC
New
|
Published 28 days ago

POSITION SUMMARY:

The Receptionist / Customer Service Support is charged with effectively operating Optica’s reception area and the main switchboard, acting as the first point of contact for individuals visiting Optica’s headquarters, controlling building access, and directing visitors to the proper person/office by coordinating with the appropriate Optica staff. This position is also responsible for a wide variety of Customer Service activities including but not limited to netForum data file maintenance and transaction processing related to all Optica’s products, support programs and services. The individual who performs this role will undertake creative approaches to problem resolution by promoting and maintaining positive customer relations in a fast-paced environment. This role works collaboratively with Optica staff to provide the best customer service possible both internally and externally.

PRIMARY RESPONSIBILITIES:

Receptionist/Customer Service

1.     Answers main switchboard, screens and routes calls, takes messages and maintains the voicemail box. Ability to answer simple inquiries about the society.

2.     Responsible for greeting visitors, recording arrivals and departures for staff and tenants. Controls building access during normal business hours (8:30 am to 5:00 pm). Informs staff and tenants of incoming packages and guest arrivals.

3.     Assures the reception area is neat and orderly.

4.   Runs net Forum reports for data file maintenance.

5.   Updates individual customer records in netForum based on returned mail and internal or external requests for updating records.

6.   Process member requests such as proforma invoices and meeting attendance certificates.

7.   Interacts with Meetings Department on events and conferences

8.   Works with the Customer & Member Service Manager to identify service issues and recommend resolutions. 

9.   Trains assigned back-up staff for reception relief coverage.

10. Review and update Reception desk manual, including updated phone and contact list on a monthly basis.

11. Assists Customer & Member Service Manager and other Optica team members with customer service related processes (e.g., process memberships, merge customer records, etc.).

EDUCATION AND EXPERIENCE:

·        Associates degree; BA degree preferred

·        3 years professional work experience required, and program support

·        Proficiency in Microsoft office products and database applications (netForum preferred).

·        Previous training in customer service techniques preferred.

·        Association experience preferred.

SKILLS AND ABILITIES:

·        Strong customer service orientation, pleasant demeanor and excellent telephone etiquette required.

·        Displays excellent attention to detail.

·        Positive attitude, with an I Can/I will outlook, required.

·        Excellent oral and written communication skills, with competency in grammar and diction, required.

·        Multi-tasking abilities essential.


Located in the Dupont Circle neighborhood of Washington, DC, Optica, formerly OSA, offers a competitive salary and excellent benefits. Send resume, cover letter, and salary requirements to resumes@optica.org. Candidates can also apply directly on our website at the following link: https://www.optica.org/en-us/about/work_at_optica/

All employees are required to be fully vaccinated.

POSITION SUMMARY:

The Receptionist / Customer Service Support is charged with effectively operating Optica’s reception area and the main switchboard, acting as the first point of contact for individuals visiting Optica’s headquarters…

Details at a Glance

  • Time Commitment
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    Full Time Schedule
  • Start Date
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    August 22, 2022
  • Education
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    2-Year Degree Required
  • Experience Level
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    Intermediate
Salary
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See below
Commensurate with experience.

Benefits

Comprehensive full benefits suite.

Comprehensive full benefits suite.

Location

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On-site
Washington, DC, USA

How to Apply

For fast consideration please apply online at our website or send your resume and cover letter directly to resumes@optica.org.

For fast consideration please apply online at our website or send your resume and cover letter directly to resumes@optica.org.

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