Community Support Team Specialist

Overview of Position:

The Legal Aid Society of Eastern Virginia (LASEV), seeks an advocate with a passion for justice to join our Community Support Team, based in our Norfolk office. The Community Support Team is the front line for client contact, on-boarding clients for services in a variety of modalities, building community connections through outreach and education, and gathering and analyzing data to better inform service delivery. Founded in 1966, LASEV is a non-profit public interest law firm serving low-income clients in a variety of civil legal matters. Our mission is to promote the equal application of justice and remove impediments to fairness for the low-income and vulnerable families of eastern Virginia. We strive to both meet the individual legal needs of our clients and to challenge systemic injustice and the root causes of poverty and inequality. A passion for justice and a commitment to poverty law is a must.

Key Responsibilities:

• Efficiently onboarding applicants in a variety of modalities, including walk-ins, phone intakes, and outreach events
• Completing all aspects of the intake process with applicants, including information gathering, determining eligibility for services, accurately documenting information in our database, and appropriately triaging imminent legal needs
• Developing and conducting informational workshops and building connections with community members through regular outreach events
• Increasing access to LASEV services through strategic service delivery
• Developing and maintaining relationships with other local agencies
• Maintaining accurate and up-to-date information related to additional resources and actively connecting LASEV clients with relevant resources
• Assisting clients in applying for and accessing public benefits and services
• Data gathering and analysis via publicly available and internal data sources to shape strategic delivery of services
• Conducting community needs assessments and client satisfaction surveys

Requirements:

• A four-year college degree from an accredited institution
• Graduate degree preferred
• Proficiency in Microsoft Office and Microsoft Access
• Capacity to work independently and collaboratively
• Excellent communication, organizational, attention to detail, and time management skills
• Commitment to LASEV’s mission
• Access to reliable transportation and ability to travel throughout our Hampton Roads service area
• Spanish language proficiency preferred
• Experience with DBR SQLite, ARC GIS preferred

Please note that some weeknight and weekend hours are required

Salary & Benefits:

Annual salary DOE, starting at $50,000

Benefits: Excellent benefits package including health/dental/vision, disability and retirement benefits.

This position is full time (37.5 hours per week), on-site in our Norfolk office and throughout our service area, comprising the cities/counties of Chesapeake, Hampton, Newport News, Norfolk, Poquoson, Portsmouth, Virginia Beach, and Williamsburg; Accomack, Gloucester, James City, Mathews, Middlesex, Northampton, and York.

LASEV is an equal-opportunity employer. We welcome all applicants, without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or veteran status, and strongly encourage candidates who identify as people of color, people with disabilities, LGBTQ+, and/or gender nonconforming to apply.

Next Steps:

If you are interested in this position, please email our Administrator, Sherry Harrison, sherryh@laseva.org, your resume and a detailed cover letter explaining why you would be the perfect candidate.