Associate, Programming Operations


Job Type

Full Time

Salary

Minimum: $40,000.00
Maximum: $43,000.00

Published:

03/29/2018

Start Date:

05/28/2018

Application Deadline:

04/06/2018

Address

Washington DC
District of Columbia
United States

Description

Job Title: Associate, Programming Operations


Team/Office: Leadership Development

The Leadership Development team owns and manages all talent development programming across Education Pioneers’ various product offerings, including the EP Fellowship, the Visiting Fellowship, and the Emerging Human Capital Leaders Initiative (EHCLI), as well as our Alumni initiatives and other learning programs. The team works to ensure that our EP Fellows, EHCLI participants, and Alumni have the experiences and resources they need to succeed as leaders in education. They design, develop, and deliver in-person and virtual learning experiences (like workshops and webinars) that bring our Pioneers (both current Fellows and Alumni) together to learn and connect with one another. The team also partners with external subject-matter experts to develop and deliver complementary content to augment our in-house programming, which furthers our vision to develop leaders in the sector and aligns with the Education Pioneers’ focus on diversity, equity, and inclusion.


Location: Flexible, only EP Cities


Organizational Overview

Education Pioneers’ 60+ team members share the belief that every child deserves a quality education and that we can transform U.S. public education to serve all students well. As former teachers, consultants, recruiters, researchers, fundraisers, and writers—and in many cases, devoted EP Alumni—we are proud to bring our values to work every day in support of leaders working across education.


Position Description

The Associate, Programming Operations will provide logistical and operations support to ensure consistent and high quality learning experiences that meet our programmatic targeted outcomes for all Pioneers. The Associate reports directly into the Specialist, Programming and is a full-time, non-exempt role. 


Minimum Requirements

  • Bachelor degree required
  • 1-3 years of professional work experience with a strong sense of professionalism
  • Proficiency/comfort using technology and data, including Microsoft Office Suite


Additional Qualifications

  • A high level of professionalism, customer service orientation and attention to detail
  • Experience planning events, logistics management, maintaining schedules, and assisting operations, preferred
  • Knowledge around and experience using database systems and data, preferred; Knowledge of Salesforce, a plus
  • Superior oral and written communication skills
  • Exceptional planning, organizing, and prioritizing skills in order to manage a diverse workload, multiple demands, and deadline sensitive projects
  • Effective project manager with strong team orientation; ability to work well with and to support multiple members of a team
  • A self-starter mentality and willingness to work independently in a non-traditional, “virtual” environment
  • Strong attention to detail, accuracy, timeliness
  • Comfort operating in an entrepreneurial, “start-up” environment
  • Ability to provide and accept feedback
  • Ability to work collaboratively with diverse groups of people to support team and organizational goals
  • Ability to work in and across several communication platforms, including social networks and cloud-based systems
  • Open to traveling, between 5 and 10% in support of regional programming, as needed


Personal Characteristics

  • Energetic, hard-working, and enthusiastic team player
  • Independent, organized, and detail-oriented self-starter
  • Innovative and resourceful problem solver
  • Principled with high ethical standards, professionalism and integrity
  • Ability to work in “start-up” environment (range of tasks, ambiguity, flexibility) while still exercising and implementing standard professional processes and systems
  • A strong commitment to Education Pioneers’ mission and core values of courage, optimism, collaboration, and action


Responsibilities

Operations Support (30%)

Provide logistics and operations support to ensure all programming events run as scheduled and within budget:

  • Research, identify and book venue space to host programmatic events
  • Research, identify and coordinate food services/catering for programmatic events, as needed
  • Maintain an accurate inventory and proactively purchase supplies to ensure programming is sufficiently resourced
  • Manage relationships with vendors, caterers and venues to ensure smooth event implementation
  • Confirm and/or provide on-site, day-of logistics support to ensure successful event implementation


Cohort Support (30%)

Ensure programming details and updates are communicated both internally/externally in a clear and concise way as a part of the LP team effort to drive 100% attendance to all workshop events and support an 85% net promoter score from all fellows regarding their fellowship experience:

  • Regularly update organization-wide communication platforms (e.g. Walter, Leadership Development Calendar, etc.) with relevant programming event details
  • Own communicating pertinent cohort information (e.g. updates, workshop agendas, etc.) to Fellows to ensure alignment on announcements
  • Ensure fellows have a seamless, high-quality experience with the Learning Management System (e.g. cohort pages are regularly updated with accurate information, ease of system navigation, etc.)
  • Track participant data (e.g. attendance, workshop surveys, etc.)


Knowledge Management Support (20%)

Support management of programming event data including analysis to inform implementation improvements and ensure streamlined communications and logistics to fellowship candidates and other program related stakeholders (panelists, regional directors, etc.):

  • Manage all event data in appropriate trackers (cohort tracker, Nexonia reporting, budget tracker, Salesforce)
  • Learning Management System administration in collaboration with ITSO
  • Account for event-related invoicing/reimbursements
  • Maintain knowledge management documents and tools
  • Co-create and execute associate work streams strategy


Rotational Projects (20%)

Participate in rotational projects that support team/organizational needs and staff interest in collaboration with a variety of stakeholders Examples:

  • Tracking participant data across all Leadership Development Programs
  • Supporting operational planning and execution for other functions within the organization (e.g. admission, recruitment, etc.)
  • Assisting the Design arm of Leadership Development team in aligning content to EP style standards


Note: Education Pioneers reserves the right to add additional duties, as needed. All Education Pioneers employees are encouraged to be flexible and responsive to changes in scope of duties.

Benefits

Compensation & Benefits:

Salary is commensurate with experience, and includes benefits coverage.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply


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