Program Analyst - Program Evaluation and Planning

Job Type

Full Time




305 7th Avenue
New York
New York
United States


Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Are you looking to make a difference in a child’s life? Do you love helping people reach their full potential? Do you want to feel good about the job you are doing? If you answered yes to all these questions then we want you to join our team! We are looking for a dynamic and compassionate Program Analyst, Program Evaluation and Planning. The Program Evaluation and Planning (PEP) team’s mission is to continuously strengthen the quality and impact of Good Shepherd’s services by promoting the use of data and research in decision-making at all levels of the organization. As a Program Analyst, you would be driving this mission within the agency’s supportive housing programs for homeless youth and domestic violence programs. Additionally, you would support PEP’s Senior Program Analyst (school-based/education programs) with this work in the community-based education programs. 


Location: 305 7th Avenue, New York, New York 10001

Hours: 35 Hours/Week; Exempt

As a Program Analyst, some big ideas you’ll think about with programs include:

• What is our data telling us about the program’s impact?

• What interventions seem most effective in driving positive outcomes? Do some interventions work better for certain participants within the program? 

• How do we move from data insights to action to lead to improved practice? 

Here are some things you can expect to do on a given day in this role:

Database Management

• Training a new case manager on how to use Efforts to Outcomes (ETO), our primary participant database. 

• Writing and designing a report in ETO Results that program staff can pull to monitor their work (e.g., which participants on their caseload still need an outreach contact for the week).  

• Running a data quality check. 

• Designing a screen in ETO to track a new aspect of a program’s work. Or, adding fields to existing screens for staff to collect additional insights.  

• Fielding a call from an advocate counselor or case manager in a program who needs assistance with ETO (e.g., how to access a report; where to enter data; or, locked out of his/her account).

Promoting the Use of Data

• Designing tools and processes to help staff to use data in their day-to-day work. 

• Creating an agenda, in collaboration with a program’s leadership, for an engaging, interactive meeting to talk about participant outcomes.

• Facilitating a meeting with program staff to examine outcomes and think about goals for improvement.  

• Using Excel or other programs to visualize data in a creative, engaging way, making the findings accessible to staff who aren’t comfortable with numbers. 


• Collaborating with staff in our Government Contacts and Philanthropy department to gather data for a funder. You might also be called upon to produce key metrics for board members and others interested in understanding the impact of our programs. 

• Coordinating the administration of a survey to collect participant feedback. 

• Brainstorming with fellow staff in PEP about best practices in our work. 

What You Have:  

• A Bachelor’s degree. 

• A strong customer service sensibility.

• Superior analytical skills. 

• Excellent verbal and written communication skills.

• Comfort using Excel to manipulate, analyze and visualize data. 

• An ability to manage multiple tasks at once.

• A precise attention to detail. 

• A minimum of 1 year of work or internship experience in the social services or other nonprofit field.

You Might Also Have:

• Experience using a database. 

• Experience facilitating small-group trainings/hosting meetings.

• Experience with statistical programs, such as SPSS. 

General Requirements:

All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality assurance activities and a willingness and ability to work in a culturally diverse environment.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. 



Level of Language Proficiency


Professional Level


Minimum Education Required

4-year degree