Impact Manager

Job Type

Full Time




55 Broad Street
New York
New York
United States


The Impact Manager is an effective manager and talent developer who can directly coach 1-2 Senior AmeriCorps Members (Team Leaders) and together lead up to 12 AmeriCorps Members in having a successful and rewarding year of service. The Impact Manager will develop and manage up to 2 partnerships at the school house and community level to ensure the right conditions and resources are in place for City Year AmeriCorps Members to deliver attendance, behavior, and course performance interventions for off track students. The Impact Manager will collaborate with City Year staff, school administration, and faculty to ensure AmeriCorps Members are trained and implementing high quality service.

Service Delivery & Impact: Implement City Year’s Whole School, Whole Child Tier 1 supports and Tier 2 interventions with a high degree of model fidelity to the right students, for the right dosage, at assigned schoolhouse(s) by:

  • Leading up to 2 teams of AmeriCorps Members to achieve service enrollment and impact goals:
  • Enrolling 4-6 students per AmeriCorps Member in Attendance, Behavior, and Math and English intervention.
  • Ensure 80% of those students receive 15 hours of tutoring/coaching.
  • Ensure 80% of those students improve over the course of the year.
  • Enroll a designated number of students in after school, and manage after school programming and safety based on different models and requirements.
  • Achieving service implementation success:
  • Ensuring school specific on-boarding and trainings are provided to your AmeriCorps Members.
  • Managing teacher and faculty on-boarding to City Year partnership.
  • Creating and managing focus lists for your AmeriCorps Members throughout the year.
  • Creating and managing team schedules throughout the year.
  • Creating and executing systems/processes to ensure AmeriCorps Members are creating and facilitating high quality tutoring/coaching sessions.
  • Collaborating with Instructional Coach to successfully complete observation and coaching sessions of all AmeriCorps Members every 3 weeks.
  • Collaborating with Instructional Coach to conduct on-going progress monitoring of student growth.
  • Collecting, tracking, and analyzing data to ensure ACMs are providing high quality service to their students in partnership with City Year New York’s Evaluation team:
  • Collecting and submitting yearly state test scores, quarterly attendance rates and report card grades, monthly behavior assessments, birthdates, classroom assignment information, etc.
  • Working with Evaluation team to resolve data discrepancies.
  • Ensuring access to students and tracking time spent with students.
  • Reviewing data and working with AmeriCorps Members to review data entries.

AmeriCorps Member Program Delivery and Experience: Lead, manage, and coach a team of AmeriCorps Members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. Model leadership that is animated by City Year's culture and values, and create spaces that empower AmeriCorps Members to access the power of our culture and values in personally meaningful ways. This will be demonstrated by:

  • Achieving 90% AmeriCorps Member retention by the end of the fiscal year by:
  • Supporting Learning and Development Days and AmeriCorps Member training.
  • Supporting the next fiscal year’s AmeriCorps Member recruitment by participating in interview days throughout the year.
  • Meeting end of year AmeriCorps Member survey rating targets:
  • 85% of AmeriCorps Members rate the leadership of their Impact Manager as 4 or better on a 1-5 scale.
  • 75% of AmeriCorps Members rate City Year as a leadership development experience as 3 or above on 1-5 scale.
  • Ensuring 100% AmeriCorps Member survey completion on each survey given (3 times a year).
  • Ensuring AmeriCorps Compliance and ensuring 100% of AmeriCorps Member files are complete and accurate each fiscal year by:
  • Overseeing implementation of AmeriCorps Member management process.
  • Tracking and documenting all infractions, suspensions, and exits.
  • Completing all performance evaluations (with conversations) at Start of Year, Middle of Year, and End of Year.
  • Managing and approving bi-weekly timecards.
  • Managing and collecting all AmeriCorps Member graduation requirements.

Service Partner Management: Build and cultivate a strong partnership with teachers, principal, school officials, and other key decision makers. Manage implementation of school partnership agreement and conditions for success.

  • Meet end of year Service Partner survey rating targets: 95% of principals/liaisons are satisfied with the quality of service provided by the City Year team.
  • Ensure 80% response rate on each partner survey given (2 times a year).
  • Ensure all returning and new school partners are committed by the end of each fiscal year by:
  • Completing all progress assessment meetings and conditions for success strategy prep.
  • Completing all school assessments.
  • Having all necessary conversations to get all contracts signed.


  • Bachelor’s degree required.
  • 1-2 years management/team leadership experience.
  • Preparedness to manage school partnership; experience with partnership management in a school or community based setting a plus.
  • Preparedness to manage 18-24 year olds.
  • Preparedness to manage 3rd to 9th grade students (model student management for AmeriCorps Members).
  • Ability to negotiate with partners.
  • Ability to find balance between motivation and supervision/performance management of teams.
  • Proficient in Microsoft Excel.

In order to succeed in the Impact Manager role, a candidate must demonstrate proficiencies in the following areas:

Executes to Results:

  • Accurately determines the length and complexity of tasks and projects.
  • Assigns priorities and time parameters and holds others accountable.
  • Uses benchmarks and performance measures to track progress and intervenes to address barriers to achieving results.

Relationship Development:

  • Manages relationships with diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.
  • Ability to connect to and relate to others; demonstrates openness, approachability, and understanding of other perspectives.
  • Maintains and builds relationships by recognizing and responding to the needs of others.


  • Communicates with confidence and credibility; provides a clear sense of direction.
  • Tailors messaging to audience; anticipates and plans for questions; listens carefully and is responsive to feedback.
  • Communicates decisions from the organization to direct reports in an inspiring and clear manner.

Talent Development:

  • Coaches 18-25 year olds to grow throughout service year.
  • Develops and coach one – two team leaders to lead their teams to success.
  • Manages a diverse population.
  • Willingness to grow and learn new skills based on what you ask of your direct reports.
  • Ability to work with diverse peers and departments to create consistent corps experience

Team Collaboration and Leadership: Leverages diverse strengths of team members to achieve desired results; coaches and empowers others to lead; addresses and resolves team conflict swiftly and effectively.

Problem Solving and Decision Making

  • Links problems and symptoms to identify underlying issues and focuses on addressing most critical, high-impact issues.
  • Organizes appropriate information, expertise, and diverse perspectives for self and others to develop optimal solutions and manage decision-making.

Civic Knowledge and Fluency in Education Reform:

  • Actively seeks to understand current issues and debates related to national service and education policy and the impact they have on the communities we serve.
  • Ability to articulate how City Years’ service  helps advance education reform.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Qualified applicants should complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page in the application. Internal applicants should apply through cyresource.