Long Island City
Member Service Representative/Teller
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, and money orders.Balances each day's transactions and verifies check totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Completes payroll deduction and authorization forms. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders. Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages. Performs file maintenance and account changes as needed. Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. Actively cross-sells Credit Union products and services. Completes required reports and records accurately and promptly. Attends meetings as required. Assumes responsibility for related duties as required or assigned. Ensures that work area is clean, secure, and well maintained. Performs related clerical duties as required.
Ensure that teller station is properly stocked with forms, supplies, brochures, etc.
Local 804 Federal Credit Union offers an excellent benefit package to its full time employees.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Level of Language Proficiency
High School diploma/GED required, advanced education preferred. Must be able to read, analyze and interpret complex documents. Must be able to respond effectively and in a timely manner to member needs.
Minimum Education Required