Director of Client Resources

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Published 22 days ago

POSITION TITLE: Director – Client Resources

REPORTS TO: Executive Director

STATUS: Exempt

SALARY: $65,000


The Director of Client Resources is responsible for oversight of programs that meet the needs 

of individuals living with HIV and their families. This includes support and supervision of up to 6 

Anchorage-based Case Managers to ensure all services are provided in supportive and affirming 

environment, and in line with the values of the organization. In addition, this position supervises the 

Manager of the AIDS Drug Assistance Program (ADAP). The ideal candidate will possess strong 

interpersonal and communication skills, excellent program, budget, and grant administration skills, 

and a passion for supporting direct service staff.

The position is also responsible for administration of funding received through the Housing 

Opportunities for Persons with AIDS (HOPWA) and the Ryan White HIV/AIDS Part B program as 

well as funding received through direct donations and smaller grants. Administration includes 

oversight of data collection, quality standards, budget management, and reporting.

This position directly supervises an Anchorage based case management team providing 

support to approximately 200 clients living in Anchorage, the Mat-Su Valley, the Kenai Peninsula,

and Prince William Sound. This position collaborates with the Director of Southeast Services for 

support of clients living in Southeast Alaska. This position holds a leadership role within the 

organization and reports to the Executive Director.


Education and Experience: Experience in human services, social services, or related field and a 

minimum of 3 years direct experience in social services, and a minimum of 3 years supervisory 

experience. Minimum of 2 years’ experience/responsibility for grant management, reporting, and 

budgeting. Preferred: Experience managing programmatic audits and reviews. 

Knowledge: Possess strong knowledge of case management and community collaboration. Specific 

knowledge of HIV/AIDS and how it affects various aspects of an individual’s life. Experience and 

knowledge in addressing inequities in healthcare particularly as they relate to gender identity, 

sexuality, race and ethnicity. knowledge of/experience with harm reduction, health disparities, and 

trauma-informed care, working with Protected Health Information.


Candidates with any mixture of work, lived, and educational experience are encouraged to apply.

Communication Skills: This position requires excellent verbal and written communication and 

listening skills with a wide variety of community members and stakeholders, including clients, 

funders, other staff, and the general public. 


• Ability to operate proficiently a personal computer, fax machine, printer, and copier. 

• Access to transportation.

• Cell phone required.

People in this role commonly perform the following:

• Frequent communication - verbal and written.

• Frequent sitting and/or standing.

• Repetitive movement of hands and fingers - typing and/or writing.

• Visually or otherwise identify, observe and assess.

• Occasional stooping, kneeling or crouching.

• Use math/calculations.

Certifications and Clearances: Valid driver's license; proof of auto insurance (if using a private 

vehicle). Federal and State background check specific to fraud or abuse of vulnerable individuals. 

TB test. 

Access to PHI: Will have access to Protected Health Information as outlined in Four A’s Privacy 

Policies & Procedures.

Primary Responsibilities:

• Provide services in accordance to the Four A’s mission statement.

• Responsible for adhering to all policy and procedures as outlined in the Employee Handbook 

and other departmental procedure manuals.

• Responsible for the orientation, training, evaluation, and supervision of 6-8 team members. 

• Responsible for the grant management and budget oversight of a program with multiple

funding streams and an annual budget of approximately $1.7 million.

• Develop, maintain, and revise procedures for service delivery in accordance with grant 

requirements and the mission and values of the organization.

• Support other directors in ensuring adherence to Financial, HR, and Privacy policies and 


• Ensure services meet all requirements as outlined by the funding source and/or State/Fed law.

• Provide appropriate support to staff members while maintaining understanding and 

compassion for clients who have or are experiencing trauma, behavioral/mental health 

challenges, marginalization or are neurodiverse.

• Actively identify priorities for the delivery of supportive services and assist case managers in 

forecasting client needs.

• Participate in regular budget reviews and participate in variance reporting and budget 

revisions as needed.

• Complete monthly, quarterly, and annual reports.


• Attend local and state housing forums/coalitions and network with other affordable housing 

and service providers in the community to access services and increase recognition of needs 

of unhoused people with HIV/AIDS.

• Provide supervision and guidance to the AIDS Drug Assistance Program (ADAP) Manager. 

• Manage the placement and support of clients living in three agency owned housing units and 

support and direct the Office Manager on routine up-keep of housing units. 

• Actively support the agency’s efforts to be a diverse and inclusive work environment and to 

continue to inclusivity in service delivery. 

• Maintain relationships with HIV medical providers state-wide; coordinate quarterly provider 


• Ensure that the case management team receives clinical and technical supervision either

directly or by appropriately utilizing agency resources

• Actively participate in Leadership Team meetings providing support and ideas to other

directors as the navigate challenges and opportunities in their departments and the agency as 

a whole.

Non-Essential Job Functions

This Job Description does not list all of your job duties. Occasionally your supervisor might request 

that you perform other reasonable duties. Review of your performance is based on your performance 

of the duties listed in this Job Description and these other duties. The Four A’s reserves the right to 

revise this Job Description at any time. This Job Description is not a contract for employment. 

Therefore, either you or the Four A’s may terminate the employment relationship at any time, for any

reason, with or without notice, with or without cause.

Four A’s is an Equal Opportunity Employer and makes every effort to ensure that in every phase 

of its recruitment and selection processes equal employment opportunity is provided to all 

individuals regardless of race, color, genetics, sex, gender identity or expression, sexual 

orientation, age, religion, marital status, change in marital status, pregnancy, parenthood, 

disability, national origin or citizenship, or veteran's status. 

People with lived experience of drug use, incarceration or involvement with the criminal justice 

system, homelessness, and/or sex work; Black, Indigenous, People of Color, women, and 

members of the LGBTQIA+ communities; and people living with HIV/AIDS and/or hepatitis C 

are strongly encouraged to apply.

POSITION TITLE: Director – Client Resources

REPORTS TO: Executive Director

STATUS: Exempt

SALARY: $65,000


The Director of Client Resources is responsible for oversight of programs that meet the needs 

of individuals living with…

Details at a Glance

  • Time Commitment
    Full Time Schedule


Temporarily Remote
Work must be performed in or near Anchorage, AK
Associated Location
Anchorage, AK, USA

How to Apply

Interested candidates can apply by sending a resume, cover letter, and completed Four A’s Employment Application found at Employment Application-1 ( to

Interested candidates can apply by sending a resume, cover letter, and completed Four A’s Employment Application found at Employment Application-1 ( to…

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