Title : Director of Personnel Administration
Reports to: CFAO
Location(s): Based at 39 Broadway, with limited office hours at Bronx and Harlem locations at times
Who We Are:
To learn more about who we are, our organizational core values, and how we serve as Food Bankers, please visit Our Approach.
For 35 years, Food Bank For New York City has been the city’s major hunger-relief organization working to end hunger throughout the five boroughs. Nearly one in five New Yorkers relies on Food Bank for food and other resources. Food Bank takes a strategic, multifaceted approach that provides meals and builds capacity in the neediest communities, while raising awareness and engagement among all New Yorkers. Through its network of more than 1,000 charities and schools citywide, Food Bank provides food for more than 61 million free meals per year for New Yorkers in need. Food Bank For New York City’s income support services, including food stamps (also known as SNAP) and free tax assistance for the working poor, put more than $110 million each year into the pockets of New Yorkers, helping them to afford food and achieve greater dignity and independence. Food Bank’s nutrition education programs and services empower more than 50,000 children, teens and adults to sustain a healthy diet and active lifestyle on a limited budget. Working toward long-term solutions to food poverty, Food Bank develops policy and conducts research to inform community and government efforts.
Are you a seasoned HR professional seeking to make a difference in a fast-paced non-profit dedicated to ending hunger in New York City?
As the Director of Personnel Administration, your primary objective is to lead the overall provision of human resources services, policies, and programs for over 145 staff serving New Yorkers in need in four different sites located in the Bronx, Harlem, and lower Manhattan.
The Director serves as the senior HR professional responsible for the overall administration, coordination and evaluation of the human resource functions, policies and programs for approximately 150 staff serving New Yorkers in need in four different sites located in the Bronx, Harlem and lower Manhattan. He / She will oversee both the day-to-day administrative functions as well as act in a strategic capacity advising senior management and ensuring HR best practices are utilized to fulfill the needs of the organization. The Director supervises a full time coordinator and contract recruiter and will have a collaborative working relationship with the VP of Operations for the development and implementation of the organization’s Learning & Development strategy.
High Priority Initiatives:
- Streamline HR administrative processes and promote full utilization of existing technology to eliminate handoffs, reduce manual processes and ensure consistent outcomes
- Lead the redesign of the current performance management process including the migration to an annual review date, and automation of the performance evaluation process
- Partner with VP of Operations and Administrative Services to establish a comprehensive learning & development strategy that includes continuous process improvement principles and processes
- Refresh the compensation analysis to ensure competitive pay practices and recommend plans for adoption of a pay for performance philosophy
- Utilizes a metrics driven approach to process improvement for all people related practices; directs the preparation and regular reporting of HR analytics to assess progress and areas for improvement in turnover, recruitment, promotion, performance, diversity, etc.
- Establishes the overall talent management strategy as a guide for managers that includes identification and development of high potential employees , succession planning and, understanding and implementation of performance improvement practices
- Oversees all vendor relationships with HR providers such as employment agencies, benefits consultants etc.; negotiates contracts and oversees work product
- Participates on committees and special projects
Employee Relations and Procedures:
- Supports the staffing function by executing all recruiting operations tasks including offer letter generation, background checks, and I-9 processing
- Reviews and enhances the company's performance appraisal process, ensuring the fair and timely evaluation of all staff. Works with the VP, Operations to ensure that Learning & Development initiatives includes performance management training for managers
- Acts in a consultative role to management in handling difficult employee situations; works with VP, Operations to ensure relevant training and development opportunities are provided within the Learning & Development programs
- Guides the organization's employee relations function including conducting investigations as needed
- Manages the employee discipline and separation process, including involuntary terminations, ensuring effective risk mitigation
- Consults with legal counsel as appropriate, or as directed by the CFO and CEO, on employee matters
Compliance and Regulatory Monitoring:
- Identifies legal requirements and government reporting regulations affecting the Human Resources function (e.g., OSHA, EEO, ERISA, Wage & Hour). Monitors exposure of the company and directs the preparation of information requested or required for compliance
- Maintains knowledge of industry trends and employment legislation and ensures organization's compliance
Policy Development and Documentation
- Maintains and updates, as needed, the HR Department Standard Operating Policy and procedure manual
- Annually reviews and makes recommendations to executive management for improvement of the organization's policies, procedures and practices on personnel matters
Compensation and Benefits Administration
- Provides oversight to employee benefits administration, track benefits trends, proactively plan for the evolving needs of staff, and continually conduct a benefits cost analysis to recommend quality programs within budget
- Administers the company's compensation structure, striving to strike a balance between market-responsiveness and cost-effectiveness; proactively making informed recommendations for improvement and ensuring effective communication of compensation philosophy, strategy, structure and policy
- Oversees an effective recruitment process with a focus on diversity and inclusion that minimizes staffing disruptions and consistently identifies and secures talented individuals committed to the organization's mission and core values
Successful candidates will excel in the following areas:
Strategic Thinking – using analytics, best practices and environmental scanning to build and sustain HR practices that align with the organizations strategic goals
Ethics and Integrity – Consistent display of professionalism and honesty in all interactions; respects and maintains confidentiality; avoids situations and actions which present a conflict of interest; upholds HR standards and adheres to the organizations core values as represented in decisions and actions
Project Management – using participatory management style that encourages cross-organizational collaboration while effectively managing deadlines, deliverable and resources (monetary, time, human capital)
Interpersonal Ability – demonstrating exceptional emotional intelligence to build trust, use sound judgment, and communicate effectively across all levels of the organization
Qualifications and experience required:
- Bachelor’s degree and a minimum of 7 years direct experience
- Specialized knowledge and experience gained from providing excellent HR services for a minimum of 100 employees in multiple locations
- Ability to work with flexibility, efficiency, enthusiasm and diplomacy both individually and as part of a team
- Demonstrated commitment to Food Bank’s core values
- Demonstrated commitment to continuous process improvement
- Effective listening skills, with intellectual curiosity, honesty and sense of humor
- Demonstrated independent judgment and problem-solving skills
- Innovative, proactive, high energy person with excellent interpersonal skills is a must
- Strong supervisory experience required.
- Excellent organizational skills with high attention to detail and follow through
- Strategic thinker and goal oriented
- Exceptional written and verbal communications skills and attention to detail
- Proficiency in developing and managing budgets
- Demonstrated independent judgment and problem solving skills
- Ability to meet deadlines and work well under pressure, with a history of success in roles requiring creative and critical thinking while managing multiple priorities in a highly dynamic environment
- Experience with or knowledge of social service/hunger issues a plus and
- Passionate commitment to Food Bank’s mission
Preferred Education and Experience
- SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) credential
- Prior experience in a non-profit organization
Minimum Education Required
How To Apply
Please kindly submit your cover letter, resume, and your salary expectations to firstname.lastname@example.org for consideration. Thank you!