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Client Relationship Manager

Posted by
Saga Education
|
Newton, MA
New
|
Published 25 days ago

Employment Status: Full-time 

Position Reports To: Director of District Partnerships

Start date: Immediate

Anticipated compensation: Starting at $59,000, commensurate with experience

Who We Are

Saga Education is a national nonprofit, founded in 2014 and aimed to confront educational inequity to support historically under-served schools and their students. Saga Education has dedicated itself to providing high-dosage, in-school tutoring in partnership with public high schools. Since our founding, Saga Education and our tutoring fellows have served over 17,600 students across Chicago, New York City, Washington, D.C. and Broward County. 

In the 2021-2022 school year, Saga Education is expanding to several new city districts including Providence, RI and Charleston, SC.

Saga Education is a proud member of AmeriCorps’ network of programs in Washington, D.C. and Chicago, IL. For more information about Saga Education’s mission, please visit us at www.sagaeducation.org.

The Work and Why it Matters

Nationwide, students are experiencing a significant interruption in their formal education due to COVID-19 and resulting extended school closures. While educators and students alike have many unprecedented challenges to overcome this upcoming school year, educators report that their top concern is students falling behind in math. This concern is heightened for educators in high-poverty districts who teach predominantly black or Latinx students.

Now more than ever, we need talented, caring, and capable people, committed to supporting our students in their academic and social development. Finding academic interventions that address inequities that historically underserved students face is one of our nation’s most urgent challenges. 

Position Overview 

The Client Relationship Manager will work with the Director of District Partnerships to manage and implement consulting contracts throughout the year. You will report to the Director of District Partnerships. In this role you will help to develop and execute training of leadership and tutoring staff to outside organizations, have regular check-ins with the organizations whose contract you manage, provide detailed feedback regarding Saga’s standards for implementation and fidelity of the program and provide the organization’s leadership with on-demand resources catered to the needs of their organization. 

Responsibilities 

  • You will modify and execute training for leadership and tutoring staff for outside organizations 
  • You will manage individual contracts with organizations and fulfill duties outlined in the contract
  • You will provide detailed actionable feedback to organizations leadership staff based on tutorial observations
  • You will check in regularly with organizations leadership staff to provide on-demand resources for continued improvements
  • You will ensure Saga’s standards are being implemented and the program is being run with fidelity
  • You will support with virtual feedback to tutors using Saga’s online tutor training portal 

Competencies

  • Mission Alignment - You have a deep understanding of social injustice in education.
  • Ensures Accountability - You hold yourself and others accountable to meet commitments
  • Collaborates You build partnerships and work collaboratively with others to meet shared objectives
  • Communicates Effectively - You deliver clear, multi-mode communication to various audiences
  • Stakeholder Focus - You build and value strong stakeholder relationships
  • Manages Conflict - You handle conflicts efficiently and effectively
  • Being Resilient - You rebound from setbacks and adversity when facing difficult decisions

Experience & Qualifications 

  • You have completed a bachelor's degree in related field
  • You have 3+ years of teaching experience and/or 2+ years working as Site Director with Saga for internal candidates 
  • You have 2+ years working on consulting projects (preferred)
  • You have experience in remote management, organization, and communication
  • You have experience with train the trainer models (preferred)

Benefits

Saga Education offers a competitive salary commensurate with experience, a comprehensive benefits package, generous PTO, as well as opt-in programs such as 401k retirement plan, flexible spending account (FSA), and discounts through Tickets At Work. Saga Education will provide company-owned technology when applicable. 

Saga Education provides equal employment opportunities to all employees and applicants. 

People from all diverse backgrounds are strongly encouraged to apply.

Employment Status: Full-time 

Position Reports To: Director of District Partnerships

Start date: Immediate

Anticipated compensation: Starting at $59,000, commensurate with experience

Who We Are

Saga Education is a national nonprofit…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required

Salary

At least USD 59,000

Benefits

Saga Education offers a competitive salary commensurate with experience, a comprehensive benefits package, generous PTO, as well as opt-in programs such as 401k retirement plan, flexible spending account (FSA), and discounts through Tickets At Work. Saga Education will provide company-owned technology when applicable. 

Saga Education offers a competitive salary commensurate with experience, a comprehensive benefits package, generous PTO, as well as opt-in programs such as 401k retirement plan…

Location

Remote
Work may be performed anywhere in United States
Associated Location
313 Washington Street, Newton, MA 02458, United States
Newton

How to Apply

Please apply directly on our website.

Please apply directly on our website.

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