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Assistant Program Director, Resident Engagement Services

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Published 25 days ago

ABOUT THE ORGANIZATION

A pioneering not-for-profit affordable housing developer and community programs initiator in New York City, Settlement Housing Fund, Inc. has worked since 1969 to create more than 8,700 apartments through 64 affordable rental and homeownership development projects. Settlement Housing Fund presently owns and maintains 36 buildings containing 1,979 apartments in various locations, with concentrations of housing and programs in the Mt. Eden section of the Bronx, Crown Heights, Brooklyn, the Two Bridges neighborhood on the Lower East Side, as well as at other sites throughout Manhattan. We expect that our portfolio will continue to grow. Settlement Housing Fund is equally committed to bringing amenities, programs and services to communities we serve through the development and operation of affordable housing. Settlement Housing Fund is the parent organization of The Crenulated Company, LTD dba New Settlement which was created in 1989 with the acquisition of 14 abandoned buildings from the City of New York. New Settlement has evolved into a robust social service organization offering a range of community-based services in education, college access, youth development, arts, workforce development, community organizing, wellness and other key services that provide important resources to the neighborhood's youth and families. New Settlement's success has been achieved through close collaboration with a wide range of educational institutions, housing and community development organizations, businesses, youth development and social service agencies - in the neighborhood, Bronx-wide, across New York and nationally. The programs at New Settlement are supported by local, state and federal government agencies, as well as foundations, corporations, organizations and individuals.

DESCRIPTION

JOB SUMMARY: Reporting to the Program Director, the Assistant Program Director will ensure that staff are effectively supporting identified tenants in a portfolio of buildings. In coordination with other SHF staff and city agencies, the Assistant Program Director will provide general program support and staff supervision to promote housing stability.

Job Duties include but not limited to:

  • Supervise a team of resident engagement staff, supporting efforts towards housing stability.
  • Monitor database activity and conduct quality assurance reviews.
  • Maintain accurate records reflecting level of engagement and activities.
  • Act as liaison with property managers to monitor repair needs/efforts, rent collections/arrears.
  • Identify issues with public assistance rental payments, troubleshoot to resolution.
  • Perform crisis management as needed.
  • Manage and maintain program reporting requirements.
  • Develop relationships with key city agencies and community-based organizations.
  • Participates in weekly staff meeting and client conferences as needed.
  • Perform other duties as reasonably requested.

POSITION REQUIREMENTS

  • Master’s in Social Work, or related field.
  • At least 4 years working with homeless and/or families that experienced homelessness.
  • At least 2 years of supervisory experience.
  • Experience with general case management functions, assessment, and advocacy skills.
  • Knowledge of various city social service agencies and community-based organizations related to housing and homelessness.
  • Bilingual a plus but not a requirement
  • Ability to work Monday through Friday, 9am- 5pm, with an unpaid hour for lunch.
  • Ability to relate to persons of diverse backgrounds.
  • Commitment to providing affordable housing for low-to-moderate income population.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

  • The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
  • The ability to frequently sit and reach with hands and arms.
  • The ability to occasionally lift and/or move up to 20 pounds.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

  • Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
  • The noise level in the work environment is usually moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by their supervisor. This job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity.

 

 SALARY 80,000-85,000 

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

FULL-TIME/PART-TIME Full-Time 

POSITION Assistant Program Director, Resident Engagement Services 

EXEMPT/NON-EXEMPT Exempt 

HIRING MANAGER(S) Alissa Tyghter-Gerald 

LOCATION Settlement Housing Fund Inc.  

ABOUT THE ORGANIZATION

A pioneering not-for-profit affordable housing developer and community programs initiator in New York City, Settlement Housing Fund, Inc. has worked since 1969 to create more than 8,700 apartments through 64…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Contract
  • Education
    Master's Degree Required
  • Professional Level
    Professional

Location

On-site
New York, NY, USA

How to Apply

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=3637572

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=3637572

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