Evening Program Coordinator

Job Type

Full Time




United States


Organization Description:

Covenant House is the largest provider of youth homeless services and operates in 31 cities across the US, Canada, and Latin America. In February 2017, Covenant House Illinois (CHIL) opened its doors in Chicago to youth experiencing homelessness (ages 18-24). Each young person is welcomed into a safe, caring environment where they are assigned a case manager and given access to food, showers, laundry services, and beds to rest. In addition, through agreements with leading Chicago agencies, these young people have access to medical, mental health, substance abuse, and legal services on-site.

Covenant House Illinois (CHIL) marks the 31st Covenant House location, and is the first site to open in a new state in nearly 20 years. Located in the heart of downtown Chicago, Covenant House Illinois supports the chief mission of providing youth experiencing homelessness with comprehensive crisis care and ongoing support.


Reporting to, and working closely with, the Director of Program Implementation, the Coordinator will have supervisory responsibilities, as well as additional administrative responsibilities, within CHIL’s Residential Program. This position will oversee Residential during the evening, directly supervises staff, handles youth issues as well as taking a lead role in implementing new programs, shepherding the professional development of staff, and ensuring policies and procedures are being followed.

Duties and responsibilities include but are not limited to:

  • Meet the day-to-day needs of the team, including regular and meaningful supervision, schedules, appraisals, team meetings, and case conferences.
  • Assist the Director and takes the lead on hiring interviews, onboarding, trainings, and any other human resources needs of the Youth Shelter.
  • Oversee monitoring and accountability of residential programs staff.
  • Conduct team meetings monthly to review program operations.
  • Conduct weekly case review with Case Managers.
  • Respond and assist team during crisis situations.
  • Collaboratively create and maintain a safe and healthy sanctuary for all youth in the program.
  • Utilize de-escalation and crisis management skills to assess and diffuse volatile situations.
  • Ensure the integration and coordination between program efforts to maximize positive results within and between program areas.
  • Develop and maintain positive and strategic relationships with internal and external colleagues, partners and stakeholders.
  • Implement and track on-going training and professional development for team members.
  • Effectively utilize data and information systems to evaluate programs, inform decision-making and develop performance strategies.
  • Assist in managing and monitoring the progress and performance of all program contracts and grants.
  • Serve as Manager on Duty (MOD) and lead Shift Transition daily.
  • Ensure adequate coverage for all operating shifts.
  • Effectively plan and manage budget and fiscal processes and ensures integrity of all fiscal practices.
  • Coordinate onboarding of all new staff.


  • Bachelor’s Degree.
  • Master’s degree in Social Work, Psychology or a related field preferred.
  • At least (3) three years of experience working with diverse groups.
  • Supervisory experience preferred.
  • Expert knowledge and experience working directly with young people through approaches that emphasize resiliency, strength based youth development, and trauma informed care.
  • Must have knowledge of human service delivery systems, residential care and resources for youth population.
  • Must possess strong multi-tasking skills with demonstrated ability to manage multiple projects at once.
  • Recognize and respond to emerging priorities; accept changes and new ideas.
  • Prioritize values and practices that keep the community motivated and creates a strong mission driven culture.
  • Effective problem solver with the ability to develop workable alternatives.
  • Excellent collaborative and organizational abilities.
  • Ability to think analytically, communicate effectively, and execute efficiently.
  • Overall flexibility in work schedule to be present for both youth and staff at key times, including weekends, evenings and holidays.
  • Must be dedicated to the mission of Covenant House.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply


To apply for this position, candidates should e-mail a cover letter and current resume with salary requirements. Please indicate the title of the position you are applying for in the subject line of your email.

Covenant House Illinois is an Equal Opportunity Employer.