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Women's Day Center Director

Posted by
Mary's Place
|
Seattle, WA
New
|
Published 8 days ago

Description

Mary's Place is looking for a passionate, confident, responsible and experienced leader who oversees the operations of Mary’s Place Women’s Day Center in Downtown Seattle. The Site Director works directly with staff, women experiencing homelessness, and community partners. The Site Director works with staff to ensure training, implementation, and adherence to the daily structure and program schedule for Day Center guests. This includes collaborating with Mary’s Place Diversion, Health, Volunteer, Data, and Program Services teams to coordinate services for our guests; building and leading a strong team; serving as a positive ambassador for Mary’s Place; and ensuring smooth operations with high levels of guest satisfaction.

Valuing diversity and championing equity are core values at Mary’s Place. This position requires critical thinking and analysis through a race equity lens. It also necessitates demonstrated compassion, understanding, and empathy while working with diverse staff, guests, and community partners in a multi-racial and multi-cultural environment. As an equal opportunity employer, we highly encourage people of color to apply.


Key Responsibilities

People Leadership 45%

 · Create and uphold a creative, team-centric, and collaborative culture and approach to guest services and job performance; model this behavior and coach staff toward a constructive, solution-oriented approach to their work

· Supervise and ensure staff are thoroughly trained and have ongoing support through coaching, feedback, goal setting, accountability, and weekly 1:1 meetings; responsible for performance management including annual performance reviews and meeting expectations

· Maintain a robust training process for all staff, including onboarding checklist and comprehensive training, skills assessment, and ongoing training for all staff as needed

· Create and maintain a safe and respectful environment for guests, staff, and volunteers

· Model and uphold professional boundaries between staff, and between staff and guests

· Plan and facilitate monthly staff meetings, ensuring that staff have reasonable access to meetings and participate in them, and that information from staff meetings is communicated to all staff in a meaningful way

· Implement quarterly team-building activities and staff development plans

· Model and ensure accountability and consistency in both team and individual goals and processes, including a clear understanding of and adherence to Mary’s Place policies and procedures

· Ensure timely documentation and communication around employee relations issues (including performance management/corrective action and annual performance reviews) 

· Participate in regular Site Director and Program Team meetings


Program Management 25%

· Create and actively work towards site-based racial equity goals; strive for racially equitable outcomes; take responsibility for creating and maintaining affirming communities for people of color, immigrants and refugees, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions

· Update and maintain Day Center policies and paperwork, including Day Center Handbook, intake form, and other associated documents; collaborate work with other Site Directors and program staff to engage in policy and process design and to support staff and guests in the way these are carried out.

· Define vision and calendar for guest-facing programming in partnership with Guest Advisory Council, Program Services, and Volunteer Services and Program Services; work with staff and guests to create and deliver a weekly program schedule with robust on-site services for all guests; promote guest participation in on-site programming

· Ensure services and programs are optimally designed and delivered to guests’ needs; oversee implementation of Guest Advisory Council and other tools to help elevate the voice of our guests in all considerations and work with the staff and volunteers

· Promote and model principals of Housing First, trauma-informed care, and motivational interviewing to staff, guests, service providers, and volunteers 

 · Maintain an active presence on the floor, actively supporting programming and building relationships with guests and staff 

· Collaborate with other program staff to assist in the development and delivery of ongoing training programs to ensure all staff are trained and improving their knowledge and skills

· Oversee the disposition of guest concerns when elevated from staff, ensuring timely and fair resolution in accordance with Mary’s Place policies

· Develop and maintain positive relationships with outside providers and volunteers; act as the Mary’s Place representative for on-site visits by program partners social service providers, the police, and outside vendors; collaborate with the Program Officers and leadership as needed

· Participate in the planning and facilitation of on-site community meetings with guests

· Keep up to date on community resources that provide client services and ensure staff are aware of these; provide resources and referrals to guests


Administration and Data Collection 10%

· Manage annual operating budget—maintain staffing levels and other budget targets in accordance with site budget, monitor actual vs. budget, and strive towards efficient use of resources

· Ensure that the site’s data collection is accurate, timely, and thorough according to daily, monthly, quarterly, and annual timelines

· Review and approve staff time sheets to ensure compliance with timekeeping expectations and guidelines

  

Recruiting, Staffing, and Scheduling 10%

· Ensure a full staffing schedule; coordinate on-call coverage as needed

· Serve as the primary hiring manager for the site; promptly move candidates through the entire hiring process with the support of HR


Operational Management 10%

· Partner with Operations Team to uphold food and workplace safety standards, including COVID-19 prevention protocols and compliance with necessary safety drills and other labor law requirements

· Monitor facilities upkeep, identify needs, and coordinate with Facilities team as needed to implement solutions

This position description generally describes the principal functions of the position, the level of knowledge and skills typically required, and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.


Skills/Qualifications 

· Bachelor’s degree or higher in social services (MSW preferred) or related field, or equivalent experience

· 3+ years of people management experience in a leadership role 

· 3+ years of experience working in social services or a related field; experience working with homelessness services and families preferred

· Demonstrated commitment to racial equity; understanding of the effects of systemic racism and its intersections with poverty and homelessness

· Proven ability to form positive relationships with guests, staff, and volunteers, and to work collaboratively in a team-oriented environment

· Demonstrated problem solving, conflict mediation, and crisis management skills

· Demonstrated ability in high level of strategic thinking, as well as attention to detail and accuracy

· Highly motivated, resourceful, flexible, and professional; able to maintain a positive attitude, remain calm, and display a sense of humor even under pressure

· Demonstrated understanding of trauma-informed care and Housing First

· Ability to set and model appropriate professional boundaries 

· Exhibits compassion and empathy, and demonstrates these qualities with people from multi-racial and multi-cultural backgrounds and gender identities

· Fluency and literacy in English; fluency in other languages is a plus

· Excellent written, verbal, and interpersonal communication skills, including active listening, motivational interviewing, and meeting facilitation skills

· Advanced proficiency using Microsoft Office Suite and demonstrated ability to learn other software and database programs quickly; experience with Agency software preferred


Description

Mary's Place is looking for a passionate, confident, responsible and experienced leader who oversees the operations of Mary’s Place Women’s Day Center in Downtown Seattle. The Site Director works directly with staff, women…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level
    Managerial

Salary

$55,000 - $60,000

Benefits

• Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates

• Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage

• 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.

• Unlimited use ORCA pass for a small deduction per pay period

• 15 days paid time off (PTO) each calendar year (accrued by pay period)

• 10 days of sick time each calendar year (accrued by pay period)

• 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.

• Employee Assistance Program

• Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates

• Basic Life Insurance of $50,000 at no cost to employee…

Location

On-site
1830 9th Ave, Seattle, WA 98101, USA

How to Apply

Apply online at https://www.marysplaceseattle.org/job-opportunities

Apply online at https://www.marysplaceseattle.org/job-opportunities

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