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IT Support Technician

Posted by
The Gateway School
|
New York, NY
New
|
Published 27 days ago

For over 50 years, The Gateway School has transformed the lives of bright children who experience academic difficulty as a result of language-based learning disabilities, attention-deficit/hyperactivity disorder (ADHD), executive function disorder, or auditory processing difficulties. Located on Manhattan’s Upper West Side, Gateway enrolls approximately 180 students between the ages of 5-14. Reporting to the IT Manager, the IT Support Technician will ensure the successful integration, usage, and continued functioning of technology at the school.  

Responsibilities include: 

  • Supporting employee, student and at times parents use of technology in a fast-paced academic environment
  • Responding to tech support tickets, telephone calls, email, and in person requests for technical support
  • Troubleshooting basic networking issues
  • Supporting and troubleshooting Audio/Video equipment
  • Assist in maintaining VoIP phone system
  • Responsible for data backup of servers
  • Effective account management for onboarding/offboarding constituents
  • Create/upkeep school wide computer desktop/laptop images
  • Tracking Computer Hardware Assets
  • Supporting networked copiers and printers and track toners/supplies
  • Supporting SIS - Senior Systems
  • Working with the IT Manager and Program Team to publish report cards and migrate student data each school year
  • Special projects as needed

Qualifications:

  • Bachelor's degree in a technology related discipline 
  • 3 -5 years of experience supporting technology – preferably in a K-8 school
  • Strong Audio/Visual support skills required
  • Excellent organizational, interpersonal, communication, and customer service skills
  • Experience in Windows, iOS, Chrome OS, Android OS, Active Directory, Exchange, Networking, Senior Systems
  • Experience in G Suite cloud computing, productivity and collaboration tools and Chromebook management preferred
  • Flexible and responsive
  • Organized, analytical, and detail oriented
  • Ability to communicate in a friendly, professional, and timely manner with students, faculty, staff and parents 
  • Ability to work occasional evenings and/or weekends

This is a 12 month a year, full-time, in-building position. Competitive compensation package includes generous paid time off. To apply, please email your resume and cover letter to: Posting110@gatewayschool.org. The Gateway School is an equal opportunity employer.

For over 50 years, The Gateway School has transformed the lives of bright children who experience academic difficulty as a result of language-based learning disabilities, attention-deficit/hyperactivity disorder (ADHD), executive…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 19, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional

Benefits

Competitive compensation package includes generous paid time off.

Competitive compensation package includes generous paid time off.

Location

On-site
211 W 61st St, New York, NY 10023, USA

How to Apply

To apply, please email your resume and cover letter to: Posting110@gatewayschool.org. The Gateway School is an equal opportunity employer.

To apply, please email your resume and cover letter to: Posting110@gatewayschool.org. The Gateway School is an equal opportunity employer.

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