Program Manager - Intensive Case Management

Posted by
The Health Trust
San Jose, CA


Under the general supervision of the Director of Housing Services (HS), the Program Manager (PM) for the Coordinated Care Project Intensive Case Management (CCP-ICM) Services, provides oversight of the program; including supervision of staff, monitoring of budgets, productivity, clinical support delivery, developing and implementing policies and procedures to support Housing Services. Responsible for data collection, MediCal billing and reporting; maintains monitoring and reporting systems to ensure the adequacy, quality, and timeliness of program services; including participating in Quality Improvement and Quality Management activities; will participate on various community collaborations.


  • Oversees the day to day operations of the Coordinated Care Project-intensive case management (CCP-ICM) staff and provide one-on-one supervision.
  • Ability to ensure compliance with MediCal billing including training of staff to meet MediCal standards, review MediCal documentation and oversight to ensure accurate billing meeting medical necessity.
  • Monitors the data collection and data quality by staff in the Help Management Information Systems to ensure accuracy of reporting.
  • Accountable for performance to program budget and work plan, including monitoring subsidy expenditures to ensure new certificates are awarded as funding becomes available, either through client attrition or the acquisition of additional funding.
  • Ensures compliance with County, HUD and Fair Housing contract requirements through verification and approval of documentation.
  • Interview, hire, train, supervise and manage all staff needed for program implementation.
  • managing employee relations
  • In coordination with the HS Director assures staff participation in required training programs and compliance with mandatory reporting, safety rules and incident reporting requirements; recommends salary increases, rewards and is responsible for completion of housing staff/direct reports performance evaluations; responsible for approving leaves and time cards.
  • Conducts regular staff meetings, to include the communication of and training of program policies and procedures.
  • Coordinates orientation and ongoing in-service education for staff to improve skills and client care.
  • Receives, investigates, and attempts to resolve client grievances regarding case management and supportive services.
  • Participates in quality improvement and assurance, identifying needs or areas for improvement (policies and procedures, program modifications or enhancements, streamlining documentation for efficiency, staff development, etc.); and appropriate implementation.
  • In collaboration with the HS Director develops annual program budget and work plan.
  • Lead with audits and reports required by funders.
  • Participates in development, negotiation and implementation of vendor/customer/payor contracts.
  • In collaboration with the HS Director identifies community need for existing and new services related to clients’ housing needs, implements program modifications or enhancements as needed.
  • Networks with community and is current on issues and activities which occur locally and on the state and national level as they relate to services for people with HIV/AIDS, other chronic health conditions, homeless, and the chronically homeless populations.
  • Attends meetings as required by funders.
  • Actively models and communicates the mission and vision and supports a organizational culture of empowerment, team development and open communication.
  • Models the agency philosophy of continuous performance improvement and assures the Continuous Quality Improvement (CQI) needs of the program are met.
  • Performs other duties as assigned.


  • Licensed professional in good standing with respective CA Regulatory Board (BBS/BOP).
  • Master/Doctoral degree from an accredited college or university in health or related field or equivalent combination of training and experience.
  • Minimum 2 years post licensure and able to supervise BBS and/or BOP SPE collection.
  • Minimum 2 years of recent progressively responsible administrative management/supervisory experience.
  • Experience in the area of non-profit housing and/or housing for people with disabilities, behavioral health, chronic health conditions and homelessness.
  • Experience with subsidized and Permanent Supportive Housing (PHS) programs preferred.


  • Ability to build collaborative relationships in the delivery of services in the public, private and government sector.
  • Familiar with grant, budgets and compliance requirements.
  • Ability to work independently, manages time effectively, prioritize and exercise good judgment with minimal supervision.
  • Excellent communication and interpersonal skills necessary in order to provide effective leadership for subordinate personnel and to develop and maintain a wide variety of internal and external working relationships.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to comprehend and interpret complex rules and regulations and laws.
  • Ability to supervise staff and manage work activities.
  • Knowledge of federal, state and local housing, BBS and/or BOP laws and regulations.
  • Knowledge of HIV/AIDS preferred.
  • Computer literate; ability to use Microsoft Office and Google products and data bases such as Help Management Information Systems (HMIS), Salesforce CRM and/or myAvatar.


  • Normal office environment with little exposure to excessive noise, dust, temperature.
  • Duties are performed in a combination of office and field settings.
  • Local travel required.
  • Must be available to work some evenings.
  • May be exposed to communicable diseases.
  • Car available for daily use with valid driver’s license and automobile insurance as required by the State of California.
  • Valid and professional license in good standing with respective CA regulatory board.
  • Annual Tuberculosis test required.
  • Employment background screening required.


Under the general supervision of the Director of Housing Services (HS), the Program Manager (PM) for the Coordinated Care Project Intensive Case Management (CCP-ICM) Services, provides oversight of the program; including supervision…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Master's Degree Required
  • Professional


San Jose, CA

How to Apply

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