2021 Program Manager Job Description
For over 119 years, Bigs & Littles NYC Mentoring has been addressing the social, emotional and academic challenges facing youth from low income, single parent households, by providing one-to-one community based mentoring services supported by life skills programming, crisis intervention, and family support. We seek to improve the lives of children, empowering them to recognize, reach for and achieve their full potential as confident, caring adults.
Bigs & Littles NYC Mentoring is looking for a committed and enthusiastic fulltime Program Manager to join our team. The ideal candidate has program and case management experience and is a dynamic communicator with a desire to advocate and support our families and Bigs (volunteer mentors). The Program Manager is responsible for identifying, creating and coaching match relationships between Littles (children ages 7-19) and Bigs. Through on-going supervision and providing resources and referrals to matches and families, the Program Manager will foster healthy and long lasting mentoring relationships. Additionally, the Program Manager will create and supervise matches for our latest initiatives- Mentoring Moms and Dads program and Caring Through COVID mentoring program. As part of this effort, the Program Manager will screen families and Bigs to help determine eligibility, train volunteers, along with facilitating and planning year-round life-skills programming with the program team. The ideal candidate is highly motivated with a strong aptitude for providing direct care services to clients while working in a collaborative and fast paced environment. This is a fantastic opportunity to learn from our small, dynamic and dedicated team. This position directly reports to the Chief Program Officer (CPO).
Specific job responsibilities include, but are not limited to:
Screen/Onboard Families and Bigs
- Identify, assess, create matches between Bigs and Littles, and Mentoring Moms and Dads matches.
- Conduct volunteer intake sessions and screen applicants through interviews, references, and background checks to ensure appropriateness for the program
- Conduct family intake sessions through interviews, collateral contacts with therapists/School Social Workers, to ensure appropriateness for the program
- Write comprehensive biopsychosocial assessments and recommendations for families and Bigs eligibility in program.
- Conduct crisis management that may arise with families during intake
Match Supervision and Case Management
- Supervise and maintain a caseload of matches on a regular basis to achieve mutually successful mentoring experiences and outcomes for Bigs, Littles and parents.
- Serve as an advocate for families including sharing resources and referrals for services outside of mentoring
- Purchase and distribute essentials for families through COVID emergency funds and/or donations
- Support and coach Bigs working with Littles
- Assess, screen and monitor clinical and safety issues that may arise during match supervision, and provide crisis management as necessary.
- Co-facilitate mentor trainings on a variety of topics related to cultural competency, communication, family systems, etc.
- Create, facilitate, and collaborate with program staff to provide holistic life skills programming throughout the year
- Conduct focus groups to help guide programming
Quality Assurance Compliance
- Maintain professional records of all supervision contacts in database.
- Monitor closely for safety, program compliance, goal achievement and program satisfaction; immediately address and resolve issues that may arise.
- Maintain professional records of client data, e.g. demographic data, by regularly collecting and updating data of assigned clients into database.
Client/Program Data Compilation
- Liaise with the program staff and development department to provide qualitative and quantitative success documentation/data within the organization.
- Regularly evaluate clients based on agency guidelines and specific program goals to assess outcomes.
- Help coordinate and secure clients/matches from assigned caseload for special projects and agency wide events.
- Assist with translation of program materials for our Spanish speaking clients.
- Actively participates and attends staff meetings, supervision and professional development trainings.
- Serve as a Field Instructor for MSW student(s) and help maintain partnerships with local universities
- Represent agency in corporate, community and academic settings, and maintain professional communication with all stakeholders
- Help expand partnerships with local community based organizations in order to build recruitment and referrals
- Support all mentor programs initiatives, e.g. Community Based, World of Work (site based corporate program), Mentoring Moms and Dads and Caring Through COVID mentoring programs
- Participate in agency wide events (e.g. recruitment events and annual fundraising events)
- Demonstrate a strong commitment to the mission and core values of the organization, especially a belief in the transformative power of mentoring
- Take on all other tasks/duties/special projects as needed and directed by the CPO and/or CEO/Executive Director
- Minimum Education: MSW; new MSW grads are encouraged to apply; SIFI certified a plus
- Written and oral proficiency in Spanish required
- Experience working with children and families and with case management and crisis intervention strongly preferred
- Flexible evenings and occasional weekends required in order to meet needs of clients
- Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups
- Strong presentation and group facilitation skills
- Experience working with volunteer management
- Commitment to helping children, parents and whole families achieve success in life
- Experience with, and knowledge of, NYC not-for-profit agencies and schools a plus
- Demonstrated ability to work in culturally diverse communities
- Ability to multi-task and think systemically
- Proficient with MS Office (particularly with Word, Excel, PowerPoint and Outlook); Knowledge of Zoom platform as well
- Proficient with database entry, data collecting and reporting
- Ability to comply with applicable child safety requirements
- Ability to promote an inclusive, welcoming, and respectful mentoring environment that embraces diversity and inclusion
- Excellent organizational skills, ability to manage caseloads and effectively work with clients
- Salary- $45K
- Medical insurance coverage of over $10K paid for by agency
- Training and Professional Development opportunities
- Family friendly atmosphere
- Summer Fridays
- 14 paid holidays
- Half days preceding holidays
- Self-care day for your birthday
- 1st year-3 weeks’ paid vacation & 2nd year-4 weeks’ paid vacation
- 3 personal paid days
- 7 sick paid days
- Flexible schedule and comp time
- 6 work remotely days annually (Note-all work has temporarily shifted to remote due to COVID-19)
How to Apply:
Please send resume and cover letter to email@example.com. Resumes submitted without a cover letter will not be reviewed. Please include “Program Manager” in the subject line. No phone calls please.
Equal Opportunity Employer Statement:
Bigs & Littles NYC Mentoring is an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, age, handicap, religion, national origin or any other basis prohibited by applicable law.