Safety-in-Housing Case Manager

Job Type

Full Time




307 West 38th Street
New York
New York
United States


The Safety-in-Housing Case Manager will be responsible for ensuring timely and accurate completion of core program service deliverables. Duties include but are not limited to: conducting client intake and assessment, service planning, outreach to find clients, referrals to other programs, conduct weekly housing readiness group, apartment habitability inspections and eligibility documentation.

Essential Job Functions

The following duties are mandatory requirements of the job:

  • Conduct initial intake or assessment of clients, quarterly reassessments, quarterly individualized treatment plans, comprehensive validated Intimate Partner Violence (IPV) assessment,
  • Refer clients to supportive services at GMHC and other community partners.
  • Conduct assessment of housing readiness.
  • Conduct weekly housing readiness groups as needed and develop group curriculum
  • Review all documentation establishing clients' eligibility for the program
  • Responsible to assist clients in finding congregate, scattered site or independent housing.
  • Develop relationships with real estate brokers and landlords
  • Escort clients to view apartments
  • Conduct Habitability inspections
  • Conduct monthly home visits for all clients housed and ensure apartment remains in compliance.
  • Monitor and properly document clients' progress toward their service plan goals via regularly scheduled telephone contact and/or face-to-face home and office visits.
  • Enter Primary medical care and other related reporting information in Treat.
  • Assist with special projects and performs other related duties as assigned by supervisor.

Other Responsibilities

The following duties are to be performed as assigned:

  • Develop inter-departmental and inter-agency relationships. Ensure continuum of care for clients across these relationships.
  • Maintain relationships with other HIV/AIDS Service providers.
  • Assist in the preparation of funder audits.
  • Attend all required meetings.
  • Create a welcoming and professional environment for all volunteers and embrace the value of volunteerism at GMHC.

Education and Certification

  • High School Diploma or GED/ HSE and a minimum 2 years’ experience working with clients with a history of housing related issues. Associate or Bachelor’s Degree preferred in Social Work.

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

  • Bilingual Spanish Speaking strongly recommended
  • Knowledge of housing resources and immigration issues related to housing stability.
  • Extensive knowledge utilizing Microsoft Office Suite.
  • Ability to work within a fast paced, data driven, and performance-based environment.
  • Exceptional written and oral communication skills with the ability to interface with a variety of internal and external colleagues.
  • Extensive experience working with individuals with HIV/AIDS, substance use issues and mental health needs.
  • Demonstrated ability to work effectively as part of interdisciplinary team.

Level of Language Proficiency

Bilingual in English and Spanish strongly preferred.

Professional Level


Minimum Education Required

High School