Client Support and Outreach Coordinator

Humanmade is looking for a Client Support and Outreach Coordinator to join our team, serving Humanmade's workforce development clientele. The Client Support and Outreach Coordinator leads efforts to spread awareness of the programs and conduct applicant interviews for each new Cohort. Once clients have been accepted to a program, the coordinator supports them through their transformative experience by assessing their progress, providing job readiness and soft skill training, and helping to assist in the successful completion of the program by providing resource referrals. Upon graduation, the coordinator will work with Humanmade’s partner organizations to facilitate initial job interviews within a growing network of local design and manufacturing companies as well as ongoing retention support for clients. 

The ideal candidate for this rewarding position should have an empathetic and outgoing personality, and the desire to connect with a group of diverse candidates from traditionally underserved communities. The candidate should have a passion for helping individuals succeed and change their lives, providing support services to clientele through our workforce development and job readiness curriculum. 

About Us

Humanmade is a non-profit community-based training, manufacturing, and prototyping studio on a mission to democratize access to the tools of innovation to individuals from all walks of life. Humanmade is the first of its kind, with an explicit mission around both training and inclusion in the maker movement. In addition to fostering a growing maker community, Humanmade strives to open doors and provide access to our studio by developing programs around workforce development and STEAM, among many more. Humanmade, with the support of key partnerships, helps to bridge the gap between simply learning a skill to building upon and applying those skills towards a sustainable career.

Primary Responsibilities: Duties will include, but are not limited to assessing, planning, implementing, monitoring and evaluating actions required to meet Humanmade’s client’s needs

• Conduct outreach including events at local agencies to identify potential applicants
• Develop marketing strategies to reach larger audiences 
• Interviewing and vetting applicants for manufacturing workforce training programs
• Facilitate multiple care aspects to support clients throughout their workforce training programs with referrals and resources for barrier mitigation 
• Utilizing Humanmade’s Job Readiness curriculum to equip clients with the skills needed to maintain positive and efficient work environments
• Regular followup with client’s post-training to assist in job acquisition and retention
• Help clients achieve success and autonomy
• Develop effective working relations and cooperate with the Humanmade management team throughout the entire case management process
• Record workforce information, complete accurately all necessary forms and produce statistical reports
• Develop referral relationships with partners

Case Manager Skills and Qualifications:

• Documentation skills
• Analyzing information
• Decision making
• Research skills
• Verbal communication
• Written communication
• People skills
• Resolving conflict
• People management
• Integrity
• Time Management
• Ability to Prioritize

Requirements:

• BSW or BA in other Human Services Field
• 3+ years of relevant experience, preferably in human services, possess demonstrated commitment to client services
• Excellent organizational skills and demonstrated follow through on tasks
• Ability to multi-task and prioritize projects and assignments effectively
• Excellent communication skills
• Positive and engaging attitude

Preferred:

• Experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred

Please note this job post is not necessarily a complete list of all essential responsibilities, skills, tasks, or requirements associated with this position. This is intended to be an accurate reflection of the position posted, Humanmade reserves the right to modify or change the essential functions of the job based on business necessity.