Managing Director, Impact

Job Type

Full Time




211 North 13th Street
United States


The Managing Director of Impact (MDI) reports directly to the Executive Director (ED) and oversees the Impact department of 30+ staff members, with two senior level direct reports.  Additional direct reports will be added, and the MDI will play a critical role in building a diverse and effective team to deepen impact achieved by our 200+ AmeriCorps members (ACMs) serving 12,000 students in 19 schools, while also advancing district and school relationships.   As a crucial member of the Executive Leadership Team (ELT), the Site Leadership Team (SLT), and the Impact Leadership Team (ILT) of City Year Philadelphia, the MDI assists in the development and implementation of the vision for the site, as well as the strategy to realize that vision.

The MDI oversees the site’s school service and strategy, leads AmeriCorps member (ACM) development strategies and experience, builds district engagement, and provides the tools and resources required for the site’s Impact team. The MDI also ensures that our program delivers high quality Whole School, Whole Child (WSWC) services and develops AmeriCorps members’ leadership skills to help drive student and school achievement.  The MDI also is a key ambassador for sharing the City Year Impact and engaging in critical education conversations that advance the organization’s expertise and prestige.

Site Impact Management

  • Work with site and department leadership to create a three-year partnership-development and service implementation plan that is composed of the site’s strategic and operating plans as well as the Impact Department’s priorities
  • With Impact Department Senior Directors, determine district alignment with program priorities and site conditions for success within schools served
  • Work with Impact and Development departments to align funder goals with program impact expectations
  • Refine and define roles and responsibilities for the Impact team
  • Define the team processes that prescribe how Learning and Development/Coaches, Analytics, AmeriCorps Member  Experience, Student Engagement and the Impact Delivery team will collaborate as a “learning team” to continually use data to inform decision making to reach site goals
  • Facilitate building a strong, cohesive, corps and department culture that reflects the mission, vision, and values of City Year Philadelphia

District Engagement & School Partnerships

  • Work with ED, other site leaders, and Headquarters (HQ) to develop and execute district engagement plan
  • Directly manage Superintendent cabinet relationships; support the ED on relationship with Superintendent and Board relationships
  • Approve CY District data-sharing agreement
  • At the Schoolhouse level, be accountable for and approve the local execution of the school partnership process; lead senior directors in leveraging HQ protocols and tools to design and implement the site’s overall school partnership strategy and to effectively support school relationship management
  • Approve the plans for Impact staff to receive the coaching, professional development and resources to build effective school relationships and impact outcomes, and to influence AmeriCorps Member experience
  • With Senior Director of Impact Delivery, engage schools directly via regular communication and monitoring of student progress; conduct school visits at least quarterly, including use of “walk-through” observation and coaching protocol with principals/liaisons
  • Manage schoolhouse challenges that are escalated to a district-wide level
  • Manage CY brand with education stakeholders
  • Adapt the service model where necessary to meet changing conditions and needs
  • Lead strategy to secure the school and/or District revenue necessary to achieve public revenue goals

Program Implementation

  • Oversee the development and implementation of program goals, as well as approve AmeriCorps Member deployment and Impact staffing plans
  • Ensure Impact team has necessary tools and resources to build capability in the areas of WSWC services implementation, observation and coaching practice, and student progress monitoring
  • Oversee local process to establish school safety plans to ensure that all student and AmeriCorps Member safety protocols are in place and consistently practiced; with Impact team and site leadership, manage resolution of student/corps-safety issues
  • Oversee the creation of Impact department operations manual

Compliance with Government and Grant Obligations

  • Ensure Impact staff achieves AmeriCorps compliance goals
  • Review site progress-monitoring reports, overseeing progress towards AmeriCorps and site operating goals and managing process for annual site audit
  • Oversee communication and relationship-development with state commission
  • Partner with HQ team to ensure background-check compliance, e-grant enrollments/exits compliance, and other state requirements

AmeriCorps Members and Staff

  • In partnership with the Human Resources (People and Operations) team, identify, hire, and develop a diverse and high-performing Impact staff team
  • Support AmeriCorps Member and staff learning and professional development through individual and group coaching, and by modeling outstanding professionalism, strong application of the City Year values, and effective leadership
  • Use performance-management process to coach team members to meet individual development and performance goals
  • Collaborate with Senior Director of Learning and Instruction and with Student Engagement and Analytics Director on determining an AmeriCorps Member-learning strategy that is aligned with the HQ curriculum and builds the site’s capacity to maximize impact while developing AmeriCorps Member leadership skills
  • Consistently use City Year tools to lead on sustaining a strong sense of CY culture and values; make meaning of City Year culture and foster strong personal connections to the deeper meaning of staff/corps work

Organizational Initiatives & Site Support

  • Serve as a member of the Executive Leadership Team, providing strategic insight into site priorities and collaborating with site Directors on the Site Leadership Team on implementing execution strategies
  • Lead Site Board’s Corps Support Committee, reporting progress to the Board regularly and leading updates for Board meetings and retreats
  • Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met,  including, but not limited to, the AmeriCorps member applicant interview and selection process, stakeholder engagement, event and service day participation, and cross-departmental committees
  •  Attend overnight conferences including Academy, a week-long training conference for all City Year staff held in Boston in July, as well as additional engagement and training activities throughout the year


In order to succeed in this role, an applicant must have the following competencies:

  • Drives Vision:  Generates a network-wide mindset and plays an active part in motivating, encouraging and rewarding individuals for their commitment and ongoing efforts to achieve long-term vision; changes systems, structures and policies that undermine vision; Reinvigorates change processes with new projects and change agents.
  • Strategic Thinking:  Focuses the organization and resources on efforts that add significant strategic value and long-term advancement; re-conceptualizes issues and develops distinctive strategies to advance City Year mission
  • Civic Knowledge:  Collaborates with philanthropic, private sector, education and government leaders to advance national service and education policy initiatives; Applies knowledge and insight across a wide range of strategic issues in order to explore how City Year can best address unmet needs.
  • Communication:  Presents ideas with clarity, credibility, humility and tact; leads with ‘the why’ and incorporates vision in to messaging; tailors messaging to audience and maintains professionalism in speaking and writing; anticipates and plans for questions, listens carefully, provides constructive feedback and remains open responsive to feedback from others
  • Relationship Development:  Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, throughout partnering organizations and within the communities we serve; strategically directs critical relationships to advance City Year’s mission

Additional Qualifications

  • Bachelor’s degree required, advanced degree or equivalent experience preferred
  • Minimum 7 years progressive leadership experience with proven ability to deliver strong, measurable results
  • Proven success operating in ambiguous and changing environments with the demonstrated ability to manage and prioritize projects, delegate tasks, and manage progress against goals for self and others, while addressing barriers to success
  • Openness, responsiveness, approachability, and understanding of others’ perspectives with the demonstrated ability to maintain and build relationships through collaboration; recognize and respond to the needs of others while operating within appropriate boundaries to gain respect and maintain professionalism
  • Strong connection to the values of servant leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork, and excellence
  • Attitude essentials: innovative growth mindset, passion for City Year’s mission, grit and resilience

Qualified applicants should submit a resume with cover letter and salary requirements.  Applications without each of these 3 items will not be considered.  No phone calls, please.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page. Internal applicants should apply through cyresource.

Qualified applicants should submit a cover letter and desired salary range.