Partner Network Excellence Academy Educator (Technology Training & Technical Assistance)

Posted by

Greater Pittsburgh Community Food Bank

Published 27 days ago

September 30, 2020
September 29, 2020

As a member of the Partner Excellence Academy team, the educator will concentrate on providing technology training and technical assistance to the Food Bank’s partner network. The educator will execute an implementation plan that will enable food pantries and partners in the Food Bank’s network to utilize the Link2Feed service insight system.  The educator will facilitate the transition to Salesforce as a platform for compliance tracking and data storage and support the compliance team by designing and implementing training that will enable agencies to ensure compliance with the Food Bank’s standards, policies and procedures. The educator will provide technical support, advice, and assistance to network partners to ensure successful and sustained adaptation to software and systems utilized by the Food Bank.

Key Responsibilities:

Link2Feed Implementation and Management

·      Continue and adjust the current implementation plan so that it aligns with our strategic goals.

·      Coordinate data transfers from other client record management systems.

·      Update and distribute training materials to food pantries and PDO network.

·      Support and encourage pantries, and other partners as needed, as they transition to Link2Feed, ensuring a smooth process.

·      Conduct remote and in-person trainings for Link2Feed. Work with pantries and partners to get comfortable with remote training.

·      Schedule and conduct training sessions with food pantries and PDO network.

·      Develop and administer surveys through the Link2Feed software, when applicable.

·      Track and evaluate service trends.

·      Identify opportunities for pantries to purchase internet affordably.

Salesforce Implementation and Management

·      Coordinate implementation of electronic monitoring and compliance tracking into Salesforce for statistics, food safety, membership renewal and special projects as needed (i.e. annual KDKA gift cards).

·      Collaborate with the IT and PMO team to refine the agency-facing portal.

·      Conduct internal training for Food Bank staff on Salesforce.

Training Development and Evaluation

·      Evaluate and improve current training including food safety and civil rights.

·      Collaborate with compliance coordinators to identify, design and implement new training opportunities that will strengthen the technology skills of network partners.

·      Incorporate trainings into the Partner Network Excellence Academy and evaluate opportunities for additional access, such as webinars.

·      Collaborate with Partner Network Excellence Academy team to develop trainings that feed into the larger curriculum goals and structure.

·      Collaborate with Manager of Partner Network Excellence on an evaluation tool for determining the effectiveness of current training process, especially with regard to remote training.

·      Identify new distance learning tools and methods and make recommendations to the team about their possible use.

Technical Assistance

·      Respond to partner network inquiries and assist in troubleshooting and resolving challenges.

·      Work with the IT and PMO team to resolve technical issues related to equipment and software programs.

·      Maintain a working log that documents technical assistance provided to partners.

General Support

·      Gather and disseminate network statistics and agency performance reports.

·      Support core functions of team as needed.

·     Maintain positive rapport with team members, colleagues and partners.

·      Provide support to Compassion Corner, emergency food assistance to individuals, as needed and directed by the Manager or Director.

·      Provide content for Network News, a quarterly newsletter for Food Bank members and partners.

·      Respect the geographic and cultural diversity of network members and their participants by becoming familiar with customs and behaviors in various locations.

·      Promote practices that support diversity, inclusion, and cultural competence.

·      Perform other duties as assigned by management.


·      Salesforce experience strongly preferred.

·      Bachelor’s Degree or equivalent experience in a related field.

·      A minimum of three years of programmatic and training experience in a related field.

·      Demonstrated analytical and problem-solving skills resulting in positive outcomes.

·      Ability to work strategically, collaboratively, and effectively with staff members required. Possess an attitude of and appreciation for collaboration.

·      High quality customer service skills with an ability to exhibit objectivity, calmness and helpfulness especially in stressful situations.

·      Excellent written and verbal communication skills, to include professional letter-writing and report preparation. Ability to make presentations and develop and deliver information to a variety of audiences in a variety of ways. Strong interpersonal skills with the ability to effectively communicate complex information in an appropriate manner.

·      Ability, experience and willingness to work with diverse populations.

·      Possess attention to detail and follow through on tasks. Demonstrated organization and time-management skills. Proven ability to multi-task, prioritize workload and meet goals.

·      Prior experience and proficiency in Microsoft Office, including Word, Excel and PowerPoint.

·      Willingness to travel and work evenings and weekends as required.

Certificates: Act 33 & 34 Clearances

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.

How to Apply: Go to click apply, create a login, fill out our online application and attach resume and cover letter.

As a member of the Partner Excellence Academy team, the educator will concentrate on providing technology training and technical assistance to the Food Bank’s partner network. The educator will execute an implementation plan that will…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required


1 North Linden Street, Duquesne, PA 15110

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