201 Eddy St.
Under the general direction of the Social Worker/Site Supervisor the Social Worker is responsible for assisting residents living in TNDC properties with housing stabilization & retention by providing counseling and support services, community outreach, advocacy, information, and referrals to existing off-site providers.
- Deliver culturally inclusive support service programs for tenants.
- Manage a caseload of individuals.
- Assertively and regularly outreach to all assigned tenants, including home visits.
- Identify tenants in need of services and maintain awareness of tenant’s overall health status; including but not limited to specific medical, mental health and substance use needs.
- Complete comprehensive Intakes and Needs Assessments with assigned tenants.
- In partnership with each assigned tenant, establish an Individualized/Family Oriented Service Plans that outline tenant/family driven goals.
- Provide assigned tenants with trauma informed case-management and supportive counseling.
- Provide housing stabilization, retention and eviction prevention services.
- Provide Crisis Intervention and conflict resolution
- Provide tenants with family focused information and referrals to off-site service providers in the community
- Provide referrals and linkages to off-site Out of School Time programs
- Provide supportive counseling, and case management services to ensure the successful transition of clients and their families to community based resources
- Assist tenants to develop positive exit plans when appropriate and provide tenants with up to 30-days of after-care
- Organize and facilitate community-building activities including but not limited to; produce drops, cultural celebrations, Family large and small group social events, holiday celebrations, skill building workshops, and informational workshops.
- Interdepartmental collaboration with Property Management regarding housing retention and eviction prevention
- Provide permitted follow-up information to Property Management staff as needed.
- Serve as liaison/advocate for tenants with Property Management and off-site service providers.
- Attend all weekly meetings with assigned Property Management staff.
- Attend all on-site Property Management facilitated Tenant Meetings.
- Attend monthly off-site community meetings as assigned.
- Attend all other regularly scheduled meetings
- Develop new resources and relationships with outside service providers.
- Comply with all mandated reporting requirements, including Adult Protective Services & Child Protective Services
- Assist families with reunification & family sustainability
- Comply with all HIPAA and PHI policies and procedures
- Maintain accurate and up-to-date document of all tenant services using TNDC’s CIRCE electronic database
- Document and monitor tenant intakes and assessments using the SF City and County Clarity ONE System
- Participate in processing all intakes for targeted LOSP and S+C referrals through San Francisco’s Coordinated Entry System and in partnership with TNDC’s Property Management
- Carry and respond promptly to cell phone during business hours
- Other duties as assigned.
- Knowledge of and sensitivity to issues of homelessness.
- Knowledge of Trauma Informed Care approaches
- Excellent knowledge of substance abuse and mental health issues.
- Excellent crisis intervention skills.
- Demonstrate a willingness and ability to practice principles of cultural humility
- Demonstrated capacity to work with culturally diverse, low-income populations.
- Strong analytical skills.
- Ability to handle a variety of tasks simultaneously.
- Initiative and creativity.
- Computer proficiency: Microsoft Word.
- Ability to maintain strict confidentiality.
- Strong leadership skills.
- Attention to detail.
- Ability to work as a member of a multi-disciplinary service team.
- Excellent benefit advocacy skills.
- Demonstrated ability to work as a team.
- Excellent problem solving skills.
- Strong communication skills.
- Bachelor’s Degree in Social Work or a related field.
- Two years of experience working with very low-income people in a social service setting.
- Two years of experience working with families
- Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, families, elderly and immigrant populations.
- Demonstrated knowledge and understanding of issues related to aging in place.
- Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.
- Bi-lingual: Spanish/English or Cantonese/English or Tagalog/English
- Experience working within a Harm Reduction Model.
- Experience working in a Permanent Supportive Housing setting.
- Experience providing housing stabilization, housing retention, and eviction prevention services.
Minimum Education Required