Purpose of the Position: To conduct quality improvement activities within the Department/division to help to ensure the quality of care and services of the persons and families served by the Homefinding Department at SCO Family of Services.
- · Assist homefinding staff to meet Federal, State and local code and regulations and accrediting body standards.
- · Facilitate the preparation of Annual Action Plans, in support of long range strategic plans, for submission at the beginning and end of the year.
- · Conduct or oversee Case Record Review activities for Foster Home records and prepare quarterly and annual Case Record Review reports, aggregating data, analyzing trends, and working collaboratively with program staff regarding follow-up activities and improvements, as required.
- · Assist with preparing records for review by external auditors, including being available for consultation during the review and follow up with corrective action plan implemented post review.
- · Ensure corrective actions for Foster Home compliance are completed on a timely basis.
- · Coordinate and/or conduct Consumer Safety activities including: investigations/assessments and evaluations; case reviews related to incidents; working closely with the Director of Agency-wide Quality Management on incident management requirements.
- · Coordinate, facilitate and chair monthly Recertification Meetings at each program site. Write and distribute accurate and thorough minutes of each discussion of strengths, current and past concerns and compliance needs.
- · Prepare quarterly and annual Recertification reports, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.
- · Participate in quarterly FFC Incident Review Committee meetings.
- · Conduct and/or coordinate the implementation and on-going administration of annual Customer Satisfaction Surveys within areas of program responsibility, aggregating data, analyzing Customer Satisfaction Survey trends and working collaboratively with program staff regarding follow-up activities and improvements, as required.
- · Prepare quarterly and annual Internal Quality Monitoring reports as needed, capturing key program indicators and other quality improvement data involving trends and working collaboratively with program staff regarding follow-up activities and improvements, as required.
- · Facilitate the submission of Outcome Measurement reports: Track key Outcomes and Performance measurements throughout the year, aggregating data, analyzing quarterly and annual trends and working collaboratively with program staff regarding follow-up activities and improvements.
- · Develop, as needed, and/or utilize agency systems for on-going program data collection and trend analysis, implementing procedures to use such systems in areas such as: demographics, incidents and accidents, the conduct of investigations, program specific demographics, etc.
- · Assist with the formulation, implementation and monitoring of corrective actions to ensure program improvement including but not limited to: policy/procedure development and review, systems development and review, establishing benchmarks, personnel assignments, training, etc., tracking the implementation of corrective actions providing follow-up, as needed, with program staff.
- · Participate in Quality Team meetings. Communicate results and recommendations to key audiences including the presentation of Quality Improvement reports to staff with analysis of trends. Assure recording of minutes, as appropriate.
- · Present findings of all Quarterly Reports to AED, Program Director(s), QI Director and other key personnel at Quarterly QI review meetings to identify strengths and concerns and develop Corrective Action Plans to address any identified program needs.
- · Ensure the completion of all implementation requirements, as indicated in the agency Quality Improvement manual.
- · Other QI tasks as assigned.
Bachelor’s degree required. Master’s degree preferred in Human Services, Social Work, Health Care Administration, Public Administration or similar field. One year’s experience in quality improvement/program evaluation and/or administration in not-for-profit settings, preferred.
Experience with computer database and word-processing programs such as MS-Office Suite–Word, and Excel and maintain databases, track and analyze information and data, desirable.
Experience with audit preparation, accreditation/survey activities (especially COA), TQM, CPI and Outcomes measurement is desirable.
Relationship with Others:
1. Must be a team player, able to engage people throughout the agency in order to interact with Administrative and Managerial staff as well as Supervisory and Line Staff, as appropriate.
2. Have a strong sensitivity to cultural differences in order to work well amongst staff, persons and families served and complete tasks as assigned.
3. Ability to set limits, maintain role, work collaboratively and respectfully to intervene appropriately as a quality improvement staff person.
Work conducted in office and program environments.
: QUALITY IMPRVMT. WORKER
: New York-Queens-Jamaica
: New York-Brooklyn-Gowanus, New York-Suffolk-Brentwood
Minimum Education Required