Sexual and Reproductive Health - Medical Assistant (Full-Time)

Hiring immediately!

Job Type: Full-time

Pay: $16.50 - $25.93 per hour

Position Summary

Perform patient care supportive duties to assist medical and/or nursing staff in the examination and treatment of patients. Provides sexual and reproductive counseling and education to patients receiving health care services so that patients may make informed decisions regarding their contraceptive and reproductive health needs. Ensure professional image and efficient clinical flow through coordination of patient intake, administrative/clerical and clinical support services. Participates in team approach to increase patient volume and maintain efficiency by answering calls, scheduling appointments, problem-solving and triaging questions to appropriate parties. Requires an understanding of and commitment to quality healthcare and excellence in customer service.

Medical Assistant

• Assist M.D., Mid-Level Clinician, and Nurse as necessary with laboratory procedures provided, e.g., pregnancy testing and phlebotomy.
• Assist with a wide variety of activities relevant to abortion care, including informed consent, patient support during the procedure, monitoring patient recovery, emergency triage, room turn over, and equipment processing; Provide other medical assisting as needed, including sexual health history, screening, counseling, and lab tests.
• Conduct patient intake; record patient vitals: B/P, pulse, and weight and assist with gynecological exams as necessary. Create accurate case policies in Athena; enter complete and accurate information in Athena.
• Provide skilled, sensitive reproductive health counseling, educational, and referral services; provide HIV counseling and testing services.
• Prepare treatment rooms for examination of patients, assuring adequate stock of all necessary medical supplies; sterilize instruments; maintain standard inventory items, including both medical and patient educational supplies.
• Maintain patient electronic health record (EHR) to ensure compliance with established protocols and documentation requirements; complete relevant reports and patient logs, documenting information to ensure compliance with established practices and regulations.

Patient Care Coordinator

• Responsible for patient registration, check-in, check-out procedures, and patient calls; verify insurance coverage; create accurate case policies in Athena; enter complete and accurate information in Athena.
• Greet patients in a courteous, respectful, caring manner; communicate effectively and sensitively to patients from a wide range of backgrounds and ages.
• Collect copays, unpaid balance amounts, and set up payment plans; inform patients about the availability of fee for service discounts based on income, and MA Department of Public Health coverage in specific situations; assist patient in completing the Application for Discounted Care.
• Answer incoming calls for three sites and triage appropriately; call patients on No Show Prevention call list (under Appointments) daily to prevent no shows; make recommendations for decreasing no shows across three sites.
• Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with clients.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the individual must relate well to both professional and non-professional staff. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is necessary for the performance of duties.

Education and Experience

• Minimum of High School Degree with 2 years’ experience in health or human services required.
• Strong organizational and interpersonal skills and the ability to work independently required. Ability to work in a computerized office environment required, including skill in E-mail and word processing software applications. Demonstrated skill with electronic health record (EHR) and MS office preferred. Bilingual preferred.
• Must be able to relate well to diverse communities and individuals.

Certificates, Licenses, Registrations

• Certification from accredited Medical Assisting Program
• Satisfactory completion of training in reproductive health counseling
• CPR certification

Health Quarters

Established in 1971, Health Quarters is a non-profit reproductive and sexual health care organization focused on serving low-income communities. Our dedicated, experienced, professional team specializes in providing the best patient-centered, reproductive, and sexual health care, delivered with compassion and sincere care. With convenient locations on Massachusetts’ North Shore and Merrimack Valley, we provide birth control, trans health care, medical and aspiration abortion, STD testing and treatment, HIV testing and referral, and other preventive health services.

Winner of the 2020 LGBTQ Healthcare Equality Award for the six-year in a row, we strive to:

• Provide quality, compassionate healthcare regardless of race, sexual orientation, gender identity, or economic status;
• Remain committed to reproductive justice;
• Provide comprehensive and accurate information and education to all patients;
• Create a diverse, supportive work environment that fosters and empowers excellence.

Visit www.healthq.org to learn more.

Health Quarters offers a comprehensive benefits package that includes: health, dental and vision insurance, retirement savings, paid time off package, flexible spending accounts, and many additional benefits.

Workplace Anti-Discrimination & Equal Employment Opportunity Policy

It is the policy of Health Quarters to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, sexual orientation, gender identity, age, ancestry, physical or mental disability, and medical condition including medical characteristics, marital status or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline, and termination. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.