World Learning seeks a Program Officer to play vital role on the Youth Exchange Programs Team in the acquisition, management, design, and implementation of programs for students and adult mentors. These exchanges are based in the United States, or select countries abroad, and focus on civic education, community service, and youth leadership development with students from around the world. The position entails involvement in grant oversight and management, programming, and on-the-ground participant interaction.
- Day-to-day program management and support in overseeing aspects of short-term youth leadership program grants annually for students and adult mentors;
- Ensure that Department of State and other funder guidelines are followed, and deliverables are met;
- Support the design and development of grant proposals, in response to new funding opportunities;
- Support in the creation of reports for funders and program partners;
People Management and Supervision
- Supervise a Program Coordinator as assigned [Program Coordinators support and work across multiple Youth Exchange portfolios while directly reporting to one Program Officer];
- Contribute to annual performance review and goal setting for Youth Exchange Program Coordinators;
- Manage in-country staff, as well as Embassy partner management (separate from funder management) as assigned;
- Serve on Partner Selection Committee (managed by Budgets & Contracts Coordinator) to support the selection of host community and institution partners;
- Manage programmatic relationship with World Learning’s partner organizations that implement the host community segments of the exchanges. Key components are program design and review, and host family selection and placements;
- Work collaboratively on a team including Manager, Senior Program Officer, Program Coordinator, Operations and Admissions staff, Interns, and Leaders;
- Provide supervision of participants during segments of their U.S. exchange;
- Monitor participant follow-on project implementation, in collaboration with in-country staff where applicable;
- Manage seasonal Leaders during exchange implementation;
Budgeting and Financial
- Conduct budget oversight for programs, through regularly updated budget trackers, with support from Senior Program Officer and Manager, and in coordination with Finance Officer;
- Work closely with Senior Program Officer and Manager to creatively manage budget line item overages, while maintaining close tracking and documentation;
- Responsible for personal program advances and advance reconciliations;
- Responsible for WL credit card monthly reconciliation;
- Provide program pertinent information to Operations team for vendor, partner, and leader finance management;
- Support the development of grant proposal budgets;
Program Design and Management
- Manage the design, delivery, and evaluation of leadership curriculum, dialogue curriculum, and cross-cultural communication trainings, for program participants, in Brattleboro, Vermont, Washington, DC, and potential other locations;
- Support the design and/or delivery of curriculum and supplemental materials for training of trainers (TOT), short term, and custom programs as assigned;
- Provide program pertinent information to Operations Team for travel and logistics management, and leader hiring qualifications and feedback;
- Serve on participant selection committees to support Admissions processes as assigned;
- Prepare and disseminate materials to Department of State and/or other funders, program partners, in-country staff and participants as needed;
- Oversee monitoring and evaluation data collection and analysis using surveys and analytics;
- Oversee programmatic aspects of exchanges; this includes 24/7 monitoring of program participants through entire exchange, in person where applicable, and remotely at all other times;
- Provide student management and decision making on programs, including responding to health, discipline, and behavioral issues;
- Maintain communication with on-call team during program implementation. Utilize support of on-call team and escalate high level incidents where appropriate;
- Facilitate workshops with participants, as needed;
- Attend and fully engage in the delivery of Staff Training, including:
- contributing to workshop design (prior to ST),
- session facilitation and content delivery (during ST),
- administration of Staff Training – van driving, sweeping, setting up classrooms, supply runs, etc. as assigned
- Maintain a thorough understanding of all policies and procedures as laid out in the Youth Exchange Team Handbook and additional policy documents (updated annually);
- Review, edit, and create content for the Youth Exchange Team Handbook as assigned;
- Serve as on-call and risk management support year-round when assigned – this includes occasional nighttime and weekend shifts; and
- Manage other tasks as assigned.
- Master’s degree plus two years of related work experience, or a bachelor’s degree with five years of related work experience;
- Understanding of experiential education and youth empowerment pedagogies, with demonstrated examples of incorporating these pedagogies in professional work;
- Experience with international programs, event management, or youth programming;
- Experience with monitoring and evaluation of projects;
- Experience with virtual programming and digital communication desired;
- Excellent written and verbal communication skills in the English language, with understanding of social media as a professional tool to enhance visibility;
- Computer proficient, i.e. comfortable with Microsoft Office suite (Word, Excel, PowerPoint et al), cloud-based document management and online project management tools;
- Knowledge of USG procurement policies and grant management;
- Knowledge of and experience with proposal development, project design, grant management, and budgeting;
- Team-oriented and collaborative work style, while skilled in managing independent tasks and deadlines;
- Creative problem-solver and adaptable, with strong attention to detail;
- International residence or international travel experience, with demonstrated cross-cultural competencies;
- Demonstrated ability to manage multiple tasks simultaneously, coordinate activities in multiple locations (U.S. and overseas), and to prioritize competing tasks;
- Willingness to work outside of regular business hours as needed during high travel season;
- Has a DEI Mindset: Fosters diverse, equitable and inclusive practices and challenges practices which may be exclusionary;
- Ability to manage ambiguity in the work environment including effectively coping with change; able to shift comfortably; decide and act without having the total picture; comfortably handle risk and uncertainty; and
- Experience working with remote teams desired.
Why World Learning
For more than 85 years, World Learning has worked to create a more peaceful, sustainable, and just world. Our education, development, and exchange programs help people find their voices, connect with their communities, and strengthen the institutions that form the backbone of a democratic society. With our support, these emerging leaders tackle critical global issues like poverty, conflict, and inequality.
As a thriving international nonprofit organization with impact in 150 countries, World Learning works across six major program areas. We’re hard at work improving global education to ensure schools and teachers have the tools they need to support students — including English language instruction through our TESOL teacher training. We encourage civic engagement in communities around the world, and we strengthen institutions so that they can best serve their constituencies. Our workforce development programs help people cultivate the hard and soft skills they need to succeed. And we offer people-to-people exchanges for people of all ages who seek professional and academic enrichment.
All World Learning programs are grounded in five key approaches: experiential learning, leadership development, inclusive practices, innovation, and grants management. We believe in partnering with local experts, organizations, and institutions to find solutions that will truly work for each community. Together, we create the foundations for a better tomorrow.
World Learning is a member of the World Learning Inc. family, which also includes The Experiment in International Living and School for International Training.
World Learning is an equal employment opportunity/affirmative action/veterans/ADA employer, committed to increasing the diversity of its workforce.