Search

Job

Full and Part-Time (Temporary) Visitor Gallery Assistant

Posted by
New
|
Published 18 days ago

Visitor and Gallery Assistants (VGAs) are the lobby and in-gallery customer-service representatives of the Visitor and Member Experience team. VGAs engage with visitors on their journey throughout the Museum at entry, admissions, and in the exhibition galleries. They promote the Whitney’s broad program, and ensure that visitors understand and abide by the Museum’s visitor policies in a warm, welcoming, and professional manner. They are tasked with creating a warm, engaging environment that supports audience development and audience experience with the objective of helping the department grow revenue opportunities and reach revenue goals.


Since the Whitney’s reopening last summer, Visitor and Gallery Assistants have played an integral role in keeping our Museum community safe by ensuring visitors understand new policies like one-way systems, social distancing guidelines and face-covering requirements. We’re eager to continue welcoming visitors safely back to the Whitney and want you to play a part!


Post-Covid operations are uncertain. Employment will be temporary for a period of up to 6 months and then further reviewed. 


Your Safety

At the Whitney, the safety and security of our staff and visitors is our top priority. Our operational plans are in line with CDC and state guidance on reducing transmission of Covid-19, and are reviewed on an on-going basis with an outside medical expert. Public-facing staff are issued PPE daily. 



General Responsibilities


-       Maintain a friendly and professional manner with Museum’s visitors and staff

-       Provide excellent customer service to members, prospects, and general visitors by adhering to the guidelines provided in the Visitor Experience Principles

-       Act as an Ambassador for the Museum. Promote offerings like the Shop, membership program, and the overall exhibition program.

-       Maintain the health and safety of the entire Museum community by ensuring visitors understand and abide by social distancing guidelines, face-covering requirements, and one-way systems

-       Provide support during after–hours events and programs



Supporting Daily Operations

-        Process all transactions to the Museum for admissions, Museum sponsored programs and membership

-        Observe all cash management policies and procedures

-        Utilize accesso–Siriusware (Point-of-Sales ticketing system), Slack (internal communication platform), and Zendesk (cloud-based customer support software)

-        Confirm visitors have the appropriate PPE prior to entering the building

-        Entry validation (scanning)

-        Line management (indoor and outdoor)

-        Staff coat check as a part of daily operations and events (as needed)

-        Provide information to visitors

-        Restock brochures (as needed)

In the Galleries

-        Welcome visitors and staff warmly with a smile

-        Initiate conversations with visitors, anticipate visitor needs, and respond to visitor questions

-        Maintain the integrity of the Whitney’s galleries by ensuring that visitors understand appropriate onsite conduct and the Museum’s visitor policies. Deliver that message in a way that ensures visitors feel welcome

-        Keep an open line of communication with colleagues in Security, Facilities, Engineers, AV and Retail

-        Uphold high standards of customer service and professionalism at all times. Go the extra mile to ensure visitors have an exemplary onsite experience

-        Other duties as required

Requirements

-       A minimum of 1-2 years of customer service experience in a public facing environment

-       Friendly, outgoing, and professional attitude

-       Genuine Interest in public facing customer service interactions

-       Excellent communication and empathetic listening skills

-       Ability to develop customer relations

-       Works well under pressure in fast-paced environment

-       Must be able to work weekend, holidays, early and evening hours 

-       Ability to stand for long periods of time

-       Previous POS and cash handling experience preferred

-       Working knowledge of a Microsoft Office Suite or comparable software

-       Interest in arts and culture a plus

-       Bi-lingual a plus



About the Whitney

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.


EEO Statement

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.                                                                           



Visitor and Gallery Assistants (VGAs) are the lobby and in-gallery customer-service representatives of the Visitor and Member Experience team. VGAs engage with visitors on their journey throughout the Museum at entry, admissions, and in…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level
    Entry level

Location

On-site
99 Gansevoort Street, New York, NY 10014, United States

How to Apply

Please apply via the Museum's website: https://whitney.org/about/job-postings

Please apply via the Museum's website: https://whitney.org/about/job-postings

Join Idealist

Sign up today to save your favorite jobs and get email alerts when new ones are posted.