National Sexual Assault Hotline Support Specialist (Bilingual/ Part-time)

Job Type

Part Time

Remote

Ok

Published

10/23/2018

Address

1220 L St, NW
Suite 505
Washington
DC
20005
United States

Description

As a member of RAINN's Victim Services team, the NSAH support specialist will be responsible for providing high quality services to users of the National Sexual Assault Hotline.


Essential Duties and Responsibilities

Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to NSAH users;


  • Support NSAH users and provide accurate referral services;
  • Support fellow NSAH hotline staff and provide quality assurance of service delivery as needed;
  • Monitor NSAH sessions and provide support and guidance to staff as needed;
  • Maintain knowledge of NSAH policies and protocols.;
  • Complete session assessments during every shift;
  • Assist with data collection by completing session assessments during each shift;
  • Work a minimum of two (2) holidays per year;
  • Work a minimum of eight (8) shifts per month;
  • Maintain a clean workspace;
  • Attend monthly all-staff meetings;
  • All other duties as assigned.


Position Specifications/ Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required:


Required Qualifications

Must be both literate and fluent in Spanish and English and able to pass a proficiency test given during the interview process;

  • Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization;
  • Must be familiar with instant messaging;
  • Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities;
  • Ability to solve problems and deal with a wide range of situations
  • Ability to interpret a variety of instructions - written and oral;
  • Ability to exercise food judgement when faced with complex decisions.
  • Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently;
  • Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays;
  • Must be 18 years of age or older;
  • Must be able to work on-site at RAINN's office and to attend meetings there as required;
  • Must be comfortable discussing issues surrounding sexual violence;
  • Must complete and pass a criminal background check (administered by RAINN).


Desired Qualifications;

  • Crisis hotline/intervention experience;


Physical Activities

The following physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations;

  • Must be able to remain in a stationary position 80% of the time;
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc;
  • Regularly required to talk or hear;
  • Must be able to operate a computer (typing 35-45 wpm with accuracy) and other office productivity machinery (e.g., copier and fax machine);
  • Must have vision correctable to a level where individuals can operate a computer; visualize text on a computer monitor.


Environmental Conditions

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate.


Available shifts may vary. See here for current open shifts: https://rainn.applicantpro.com/jobs/930899.html


This position is based out of Washington DC



The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions, responsibilities and/or requirements.


EOE/M/F/D/V

Benefits

Paid vacation/sick leave. Flexible schedule. Shift differential paid for all hours worked between the hours of 11 p.m. and 7 a.m.

Level of Language Proficiency

English and Spanish.

Professional Level

None specified

Minimum Education Required

High School

How To Apply

https://rainn.applicantpro.com/jobs/930899.html

Send resume and cover letter with shift availability to NSAH Program Manager at: https://rainn.applicantpro.com/jobs/930899.html


Incomplete applications will not be considered. Please no phone calls.


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