Program Assistant (Bilingual Spanish/English)

ORGANIZATION: Operation Access

Type: Full-time, Non-exempt

COMPENSATION: Starting salary is $60,300. The salary range for the position is $60,300-$70,300.

To apply, send a cover letter and resume to hr@operationaccess.org. No phone calls, please.

THE ORGANIZATION: Operation Access is a nonprofit organization that partners with medical providers to donate surgical and specialty care to uninsured people. We advance healthcare equity for people facing barriers to care, including many immigrants. Active for 30 years, we are expanding to provide services in over 20 Northern California counties. The organizational culture is rooted in collaboration, distributed leadership, and celebration.

JOB OVERVIEW: The Program Assistant provides support to program activities and other activities that advance the mission of the organization.

AREAS OF RESPONSIBILITY:

Patient Eligibility and Intake

·      Conduct patient intake and eligibility processes, including entering incoming patient referrals, screening for program eligibility, and sending program introduction materials and other correspondence to patients.

·      Assist with recruitment, training, and management of office volunteers.

·      Develop and utilize knowledge of local safety net systems for target population.

Program & Organizational Support

·      Answer the main phone line and monitor incoming faxes.

·      Send appointment reminders to patients to assist in navigation and ensure compliance.

·      Make post-procedure interview calls to patients to assist with measuring health outcomes.

·      Support production and distribution of referral status reports to referring clinics.

·      Attend, interpret, and assist with Saturday surgery sessions, as needed.

·      Assist with patient care coordination, as needed.

·      Participate actively in our internal meetings and organizational projects.

·      Additional areas of leadership depending on organizational needs and professional experience.

·      Additional duties as assigned.

REQUIRED QUALIFICATIONS:

·  Fluency in Spanish and English

·  Proficiency with Microsoft Office Suite

·  Live in California with the ability to attend in-person meetings in northern California, as needed

·  Self-motivated, fast learner able to keep pace with a growing demand for services

·  Demonstrated skills utilizing emotional intelligence to cultivate colleague and stakeholder relationships 

·  Superior organizational skills and attention to detail

·  Excellent written and oral communication skills; comfortable with some public speaking

·  Ability to articulate our mission & effectively lead volunteers and stakeholders to fulfill that mission

PREFERRED QUALIFICATIONS:

·      1-3 years of work experience in healthcare or a related field

·      Bachelor’s degree in a related field

·      Knowledge of local health care organizations

·      Experience with Microsoft Teams and Salesforce

·      Experience with medical interpretation and knowledge of medical terminology

·      Experience or interest in IT or systems development and troubleshooting

·      Experience or interest in communications, design, or website development

·      Resides in the community being served through this position

·      AmeriCorps, Peace Corps, & other national service alumni encouraged to apply

As an equal opportunity employer, Operation Access is committed to building a diverse, inclusive culture with a commitment to our values and mission. We strongly encourage applications from people of color and other diverse backgrounds.