Resident Services Coordinator (Temporary)

Job Type

Full Time
Temporary

Published

10/23/2018

Address

San Francisco
California
United States

Description

POSITION ANNOUNCEMENT

RESIDENT SERVICES COORDINATOR

NOTRE DAME, BAYSIDE, 1370 CALIFORNIA, LARKIN PINE


Job Summary: The Resident Services Coordinator provides support to a diverse group of residents, mainly the elderly and disabled, living in affordable housing sites. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This position oversees services to multiple senior housing sites scattered in San Francisco’s Chinatown and Polk Gulch neighborhoods.

Status:

Full-time, Nonexempt, Temporary (anticipated through May 2019)

Location:

Chinatown and Polk Gulch neighborhoods, San Francisco

Hours:

Monday through Friday, 9:00 a.m. to 5:30 p.m., plus some nights and weekends

Salary:

DOE

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We manage 25 affordable housing buildings serving over 2,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Information and Referral

• Provide direct services such as information and referrals and translation/interpretation assistance

• Complete case notes

• Serve as an advocate and liaison for residents with service agencies and/or property management

Resident Community Building

• Plan and coordinate on-site educational, social, and recreational activities including health, safety, and nutrition workshops, holiday celebrations, outings and social celebrations

Administrative Support

• Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes

• Create monthly calendar of events and activities, and produce outreach flyers

• Assist Resident Services team and at organization events

• Attend meetings and trainings

Knowledge, Skills, and Experience:

• Ability to work with people from ethnically and socio-economically diverse backgrounds

• Sensitivity to issues facing disabled and elderly populations

• Ability to facilitate group meetings with challenging participants

• Crisis de-escalation and resolution skills

Minimum Qualifications:

• One year of experience providing direct services in the form of information and referrals, and/or linkages to community/public resources and group activities to low-income populations

• Ability to work effectively with culturally diverse populations

• Bilingual and biliterate in English/Cantonese/Mandarin

• Knowledge of, and sensitivity to, the needs of low-income people

• Ability to travel and coordinate services for several buildings in San Francisco

Preferred Qualifications:

• Experience providing services to seniors

Experience working in a Permanent Supportive Housing environment

• Familiarity with the resources available in the neighborhood and surrounding neighborhoods of the work site

Professional Level

None specified

Minimum Education Required

No requirement


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